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There were two questions the participants of the workshop were to answer against the back‐ground of three presentations. 1. Does tourism actually contribute to the economic growth of a country or region, and if yes, how? 2. What is the role of the state in this context? The three presentations in this workshop dealt with the following topics: The Contribution of Events to Growth in Tourism (Roland Scherer, Franz‐Martin Riklin, and Thomas Bieger; University of St Gall, Switzerland) Rapid Tourism Growth in a Fast Crowing Economy — The Case of Ireland (James Deegan and Donal A. Dineed; University of Limerick, Eire) The Importance of Building up Slovenia's Positive Image as a Competitive Advantage Factor (Maja Konecnik; University of Ljubljana, Slovenia) Two of the papers will be considered more closely in this report: The paper on the Lucerne Festival because for some reason it was published only in German in the conference proceedings (pp. 277–301), and Maja Konecnik's presentation on Slovenia's image as it has not been published at all. The second presentation has been published in English in the conference proceedings and can be looked up there in detail (pp. 207–222).

While management-accounting research continues to focus on cost drivers, research has recently begun to examine revenue drivers. We review the research on revenue drivers with reference to five revenue-driver models in the accounting literature. The revenue drivers identified by quantitative empirical research are located in a revenue-driver model based on their levels of analysis (customer, product, organization, industry) and other characteristics of a revenue driver–revenue relation. Implications of this model for research are discussed.

The interaction between public policy, retail structure and conduct has been well debated but a paucity of empirical evidence exploring the interrelationships exists. This paper examines the impact of one policy measure, retail pricing legislation, on retail conduct. It focuses on the experience of the Republic of Ireland, which has had a ban on below‐cost selling of certain grocery products since 1988. OLS regression of quarterly data on a basket of 13 grocery product categories over the period 1984‐1994 identifies legislation as a key influence on retail conduct and as a significant variable in the explanation of retail gross margins. Evidence is found to support a positive relationship between the prohibition of below‐cost selling and retail gross margins indicating a reduction in price competition within the category. Per capita incomes, retailer concentration and retail advertising are found to be significant but negatively related to retail gross margins.

The purpose of this paper is to examine the question of how official bodies, health care organisations, and professional associations deal with the absence of a methodological gold standard for the simultaneous development of clinical practice guidelines and quality indicators, what procedures they use and what they feel are major strengths and limitations of their methods.

The authors conducted a web‐based survey among 90 organisational members of the Guidelines International Network (G‐I‐N) representing 34 countries from Africa, America, Asia, Europe and Oceania. All organisational G‐I‐N members were invited to participate in the survey by following a link provided in the invitation e‐mail.

The responses of 24 organisations were included in the final analysis. The results indicate a broad variability in the approaches and methods used to develop quality indicators and guidelines simultaneously. The answers of the participants indicated a lack of formal procedures for the simultaneous development. Formal procedures exist in only about half of the participating organisations. In addition, piloting or evaluation of the procedures is almost completely missing. Significantly, respondents mainly reported that the procedure used in their organisation “could certainly be more rigorous”. Besides various strengths, participants reported a considerable number of limitations of the development processes they use.

This survey among G‐I‐N members – despite limitations – gives helpful insights in the state of the simultaneous development of quality indicators and clinical practice guidelines and underlines the need for future activities in methodological standard development and quality improvement of these processes.

This paper aims to measure the influence of institutional capacity and population differences between Sub‐Saharan African and Caribbean economies, on the efficacy of competition policy.

The paper uses multiple regression analysis to evaluate the significance of demographics, as captured through population size, and institutional capacity on the performance of the national competition authority.

The model identifies institutional capacity as a statistically significant factor enabling robust enforcement of competition policy. Wide disparities in the provision of competition expertise between Western economies and developing countries effectively frustrate attempts in this respect.

There is the considerable shortage of economic data, both broadly, as it relates to time series, and narrowly, within the remit of competition policy developments, within Sub‐Saharan African economies.

Both African and Caribbean economies represent significantly under‐researched areas, particularly in the sphere of competition policy. This paper represents a small contribution towards filling that void through application to specific country experience as against discussion in the abstract.

The Bureau of Economics in the Federal Trade Commission has a three-part role in the Agency and the strength of its functions changed over time depending on the preferences and ideology of the FTC’s leaders, developments in the field of economics, and the tenor of the times. The over-riding current role is to provide well considered, unbiased economic advice regarding antitrust and consumer protection law enforcement cases to the legal staff and the Commission. The second role, which long ago was primary, is to provide reports on investigations of various industries to the public and public officials. This role was more recently called research or “policy R&D”. A third role is to advocate for competition and markets both domestically and internationally. As a practical matter, the provision of economic advice to the FTC and to the legal staff has required that the economists wear “two hats,” helping the legal staff investigate cases and provide evidence to support law enforcement cases while also providing advice to the legal bureaus and to the Commission on which cases to pursue (thus providing “a second set of eyes” to evaluate cases). There is sometimes a tension in those functions because building a case is not the same as evaluating a case. Economists and the Bureau of Economics have provided such services to the FTC for over 100 years proving that a sub-organization can survive while playing roles that sometimes conflict. Such a life is not, however, always easy or fun.

The purpose of this paper is to analyze the evolution of the corporate social responsibility (CSR) pyramid conceived by Archie B. Carroll. Anchored by theoretical and empirical evidence, this paper proposes a new model of analysis: the “CSR Spinner.”

To propose this new model, the authors are presenting a conceptual paper.

As a result of the analyses conducted in this paper, the authors propose the “CSR Spinner” model. This model which contemplates four dimensions (ethical, economic, legal and philanthropic) has in its structure a center bearing and three lobes that are derived from the center. In the center of the “CSR Spinner,” the ethical dimension is positioned and in the lobes are the other dimensions. In the “CSR Spinner,” the ethical dimension has the role of giving the model dynamism, defining both the direction and speed with which the lobes rotate, thus generating total CSR.

The “CSR Spinner” is original, as it consists of a new way of conceiving of the CSR pyramid.

As a knowledge instrument that allows the manipulation of reality, that is, to think, analyze, understand and predict this reality, the “CSR Spinner” model has the potential to provide advances in research on CSR. Because it proposes a theoretical refinement, this model still needs to go through a process of theoretical and empirical validation.

The “CSR Spinner” model has pragmatic connotations that can help corporate management adapt to various national and international contexts.

The “CSR Spinner” model represents an advance over the CSR pyramid, because of the model’s characteristics of dynamism, flexibility and adaptability across all types of organizations and within various national and international contexts.

This chapter focuses on whether perceived emotional intensity and help need is possible to discriminate in expressions of fear and neutrality in brief authentic emergency calls. Extraction of acoustic parameters of fear and neutrality was done prior to letting participants listen to a low-pass-filtered stimuli set. Participants discriminated fear and neutrality in both the intensity and help need condition. In turn, judged intensity and judged help need correlated strongly, with partial correlations indicating that participants use acoustically measured intensity (mean dB) as information to infer the intensity/help need relationship. We also discuss the implications of emotional expression in the call centre domain.