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The purpose of this paper is to report a study of practitioner views on the 28-day homicide review process.

The research draws upon primary data from interviews with senior investigating officers (SIOs) engaged in homicide investigations and review officers tasked with reviewing homicides unsolved after 28 days.

The review process was perceived to be meeting the needs of the organization but adding little, or no direct value to SIOs. Despite this, there was agreement as to the potential value and necessity of the homicide review process. Issues such as the purpose and process of reviews were considered, with recommendations providing impetus for the Metropolitan Police Service (MPS) to review the use of reviewers commensurate with their expertise, the training and development of reviewers, and the aims, format and timing of a review.

The study involved the MPS, and its relevance to review processes elsewhere, whilst likely, is unproven. Further research could identify whether similar issues arise elsewhere, although the findings of this study could encourage other forces to undertake internal reviews of their own systems and processes to understand whether improvements could be made. Whilst over a third of the SIOs and Murder Investigation Team managers took part in the study, a fifth of the review officers were interviewed.

MPS should amend the objectives of a MCR to reflect the role they play in the prevention of miscarriages of justice. The MPS should conduct a skills analysis of existing staff. Reviewers should be appointed to cases within their sphere of expertise, and should all be qualified at Professionalising the Investigative Process (PIP) Level 3. The MPS should consider an arbitration process for contested review recommendations. The College of Policing should consider a PIP development programme for proactive SIOs. The College of Policing should review and support SIO continuing professional development opportunities within the MPS.

The findings are relevant to any police service currently undertaking 28-day reviews of unsolved homicide investigations.

Centered on upper echelons theory, this study aims to examine the interplay of US craft brewery owners’ green consumption values, environmental attitudes and environmental proactivity of their craft breweries. In addition, the moderating role of business challenges on the effect of environmental attitudes on environmental proactivity is assessed.

An online questionnaire was distributed to a convenience sample of US craft brewers through the Brewers Association Brew Forum Blog. A total of 237 valid responses were received. Structural equation modeling was used for testing hypothetical relationships among key constructs in the proposed research model: environmental values, environmental involvement, environmental sustainability practices and business challenges.

The results showed that green consumption values positively and significantly influenced environmental attitudes and environmental proactivity. Findings also confirmed the significant positive influence of environmental attitude on environmental proactivity. Furthermore, business challenges moderated the relationship between owners’ environmental attitudes and environmental proactivity of the breweries such that the higher the extent of business challenges weaker is the relationship between environmental attitudes and environmental proactivity.

It is accepted that upper management’s individual beliefs surrounding environmentalism are a contributing factor to the environmental management policy of their company. However, there is very little empirical evidence to demonstrate the impact that these values have in a tangible sense. To satisfy this deficit in the research, the study aims to analyze the relationship between the brewery owners’ environmental outlook and the sustainability practices of their brewery, regarding the former as a key psychological characteristic, which influences and motivates the direction of the latter.

Reports on a program of research to learn more about the effects of survey timing on customers’ perceptions of service quality. Argues that an individual’s perceptions of service quality may not be stable over time and that suppliers should be particularly interested in consumers’ perceptions at the time that the next re‐purchase decision is made, rather than the period immediately following consumption. Reports empirical evidence on a number of studies from the hospitality, tourism and higher education sectors in Western Australia. States that results to date cast doubt on the wisdom of the traditional exit survey approach to service quality assessment. Warns that the information derived from the traditional exit survey may not necessarily bear any relation to the chances of converting one time customers into lifetime customers. It follows that the major pre‐occupation of many organisations with measuring perceptions during or immediately following service consumption may have little relevance to service quality perceptions which are important in subsequently forming future re‐purchase intentions.

The SERVQUAL methodology has been challenged on a number of grounds, including the failure of many researchers to replicate the original SERVQUAL factor structure, and the unrealistic notion that consumers can form expectations about a service when they have little prior knowledge about the product. This paper explores the role of experience on the dimensions of service quality. An exploratory survey is reported in which a sample of visitors to a theme park was divided into two groups according to their level of experience of theme parks. A factor analysis of the data indicated a more complex factor structure for the group with prior experience of theme parks.

Examines the importance of the quality issue to the future success of the Northern Ireland Tourism Product. Commences with an exposition of the main principles of quality management and goes on to review the development of various representative bodies and their respective functions in relation to quality enhancement of the Northern Ireland tourism product.

Describes recent developments in the Northern Ireland tourist industry (following the ceasefire), which led to a 67 per cent increase in holiday traffic in 1995, and the impact of the recent return to violence. Investors in People is seen as a way of overcoming some of the problems brought about by a lack of training in the Northern Ireland tourism sector. Initiatives included a regional training strategy, a tourism training plan and a total quality management initiative as well as adopting the Investors in People standard.

In stressing the importance of service quality to the events industry this paper seeks to investigate the conceptualisation and measurement of service quality and the relationships between service quality, customer satisfaction and repeat visitation at events. It reports the findings from a recently conducted study into service quality at an international event in Western Australia. A visitor survey and unobtrusive observation method were both applied to a surfing event in order to ascertain visitor perceptions of service quality at the event and assist management in a more comprehensive evaluation. In so doing it highlights those features deemed essential.

This paper investigates the conceptualisation and measurement of service quality in on‐line service environments. It reports the findings from an exploratory study of consumer perceptions of service quality as they relate to an on‐line library service in a prominent public sector university in Western Australia. The results reveal the core service quality dimensions of significance to on‐line consumers and demonstrates the usefulness and relative simplicity of this measurement methodology for evaluating the service quality construct in on‐line environments. The study highlights not only how the service is perceived from a customer point of view, but also what is important to the customers in their use of on‐line services.

Craft brewers in the USA have long sought to improve the efficiency of beer production to achieve their primary aims of improving the product and increasing profit margins. More recently, however, there has been a move toward the adoption of more sustainable production techniques aimed at reducing the environmental impact of the brewing process itself. This study aims to investigate the factors that drive engagement with environmental practices among US craft brewery owners.

The present study uses an exploratory sequential mixed methods design where, first, a qualitative thematic analysis was conducted via semi-structured in-depth interviews with 31 craft brewers from across the USA. Second, a quantitative online survey was distributed to craft brewers nationwide, and 237 valid responses were collected to rank the preidentified motivational factors.

The findings of the present study are in alignment with those of previous studies conducted in a broader business context. This study contributes to an understanding of the factors driving environmental engagement, as well as their relative significance to craft brewers, which is critical to increasing the ability to target financial and physical resources and make the brewing process more sustainable and environmentally friendly.

The study has theoretical and practical implications for craft breweries, policymakers and academics. From the perspective of policy, there is limited work exploring this topic in the specific context of craft brewing. This study, thus, contributes to an understanding of the factors driving environmental engagement, as well as their relative significance to craft brewers – which is critical to increasing the ability to target resources, both financial and material, and make the brewing process more sustainable and environmentally friendly.

Identifying exactly what it is that guides the decision-making processes of craft brewery owners, in regard to the adoption of new or improved environmental practices, has several advantages. First, it serves as a guide to help breweries adapt to the evolving needs of a progressive society; second, it assists government and policymakers in formulating effective and relevant legislation; and third, it helps consumers to better understand their role and position in business processes and decision-making.