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The purpose of this paper is to introduce the topic and review the contributions of the special issue papers on cross-sector dialogue for sustainability. The paper also presents avenues for further research.

The paper is based on a review of the current literature on cross-sector partnership and dialogue. It explores the current issues in cross-sector partnerships through a discussion of the papers accepted for the special issue, their focus, findings and key contributions.

It highlights three main key research themes and learnings from the special issue papers: a high level of “hybridity” of collaboration forms, which involve important tensions; a need to understand partnership in its context and the importance of the individual level in cross-sector collaboration.

The authors call for attention to be paid to two forms of myopia: a tendency to view partnerships primarily from a resource-based view (without much attempt to measure societal impact) and a reluctance to be explicitly critical (despite empirical evidence of some suboptimal aspects of partnerships).

The authors call for researchers to move away from a resource-based approach to one that is situated in exploring the value derived from partnerships in the broader societal context. The authors suggest some avenues for further research to move the discussion beyond the partnership imperative.

The paper outlines the need to critically revisit the very essence of what real partnership means and whether dialogue is really taking place.

Marketing “from the intra‐organizational perspective” has been comparatively untouched by the critical turn in organization studies. The objective of the present paper is to contribute to a critical examination of marketing as a change discourse by focusing on service management scholarship. In particular, the paper focuses upon the gap‐model.

Foucault's disciplinary power concept is used to analyze how the gap‐model tends to objectify, subjectify and normalize.

Focusing on service management contributes to the scarce critical examination of marketing in general and the almost non‐existent critical examination of service management in particular. Further, the paper contributes to the investigation of the potential production of subjectivity and normalization as an effect of marketing technologies.

This paper suggests empirical exploration of subjective responses to marketing discourse and associated technologies.

Critical examinations of marketing discourse in general, and service management in particular, are very scarce. Specifically, the paper contributes to the understanding of how service management intends to fixate the subject.

The purpose of this study is to examine the empirical links between social housing policy and location choices of immigrants in France.

The study characterizes the main individual and contextual determinants of the probability of immigrants to live in a HLM (habitations à loyer modéré), which is the main public housing policy in France. The authors use individual information coming from large (one‐fourth) extracts of the French population censuses conducted by INSEE (Paris) in 1982, 1990, and 1999.

In general, migrants live more frequently in social housing than French natives, other observables being equal. In particular, this frequency is higher for migrants from Turkey, Morocco, Southeast Asia, Algeria, Tunisia and Sub‐Saharan Africa (in decreasing order). Moreover, migrants of all origins live less often in a HLM when the city has plenty of social housing and when the fraction of natives is high.

The dataset can only measure statistical association between location choices of immigrants and the supply of social housing units at the local level, in the absence of panel data and instrumental variables. Interpretation in terms of causality is thus not permitted.

The dataset used is especially valuable for studying location choices of immigrants, since it allows significant samples of immigrants, according to their country of origin, these groups being generally too small in (French) surveys.

This paper aims to study front-line employees’ contribution to service innovation, when they contribute and how they are involved in service innovation.

The paper draws on a multiple-case study on service innovation in four organizations with extensive front-line employee involvement. The main data collection methods are interviews and observations.

The paper suggests that front-line employees contribute customer knowledge, product knowledge and practice knowledge during five phases of the service innovation process – project formation, idea generation, service design, testing and implementation – and that front-line employee involvement ranges from active to passive.

Statistical generalization of the results is needed.

The paper reveals that early and active front-line employee involvement in the service innovation process creates conditions for a positive contribution to service innovation.

The paper suggests that early and active knowledge contributions by front-line employees to the service innovation process are associated with the creation of attractive value propositions.

The purpose of this study is to examine the empirical link between the naturalization of immigrants and their subsequent employment status in France from 1968 to 1999.

For that purpose, longitudinal data coming from a panel dataset which follows almost 1 percent of the French population from 1968 to 1999 through information contained in the 1968, 1975, 1982, 1990 and 1999 French censuses were used. Control for the potential endogeneity of the naturalization process was through a bivariate probit model.

It was found that naturalization has a significant positive relationship with immigrants' subsequent employability. This is particularly true for groups of immigrants who have a low probability of employment in the host country.

The dataset can only measure statistical association between naturalization and employment, given the lack of timing information. Interpretation in terms of causality is thus not permitted.

The dataset used is especially valuable for studying social integration of immigrants, since it allows significant samples of immigrants, according to their country of origin, these groups being generally too small in other surveys.

This chapter introduces demographic variables in empirical regression to help find whether demographic changes have an impact on economic growth. There is evidence from estimated values in this chapter to suggest that there is no impact that demographic changes in Hong Kong is affecting the economic growth. The population growth has purely a transition impact where the fertility rate was low in early 2000 up to 2015 as the size of the dependency ratio increases. Besides testing demographic variables the government emphasises better education for all people of ages for prosperous growth but in fact has a negative response on educational investment on the growth of the economy. A well-educated country individual does not suggest a higher productivity in economy growth. An important implication is that there has been no single variable as yet that has seriously impacted the economy growth, but there will be changes in the coming years and has to be attended in result to avoid a diminishing economy.

During the last two decades, there has been increasing emphasis on higher education institutions as agents promoting and advancing sustainability. This chapter addresses how sustainability is integrated into management education at higher education institutions. It is based on a systematic literature review that teases out governance, education, research, outreach and campus operations (GEROCO) as key elements for embedding sustainability in management education. In addition, it identifies the important role of having an overall governing strategic direction that serves to anchor sustainability. The chapter highlights that sustainability and responsible management education initiatives are interconnected and are complex to embed through the university system.

That life is inundated with constant push–pull between contradictory demands is indisputable. Different traditions and worldviews inform individuals’ approaches to dealing with the ensuing paradoxes. However, the literature has focused on Western and Eastern philosophies and traditions, while disregarding others such as the Afrocentric. In this chapter, the authors explore Ubuntu, an Afrocentric tradition, as an alternative philosophical underpinning that can inform the nature of paradoxes. Doing so enriches the understanding, problematizing and managing of paradoxes. Central to Ubuntu is otherness: the emphasis on the need of the other that implies focusing on the other; in doing so, the polarities of diverse needs are accommodated, striving for an ultimate goal of harmony. Moreover, the authors elaborate on the hybrid space where collapsing the East–West and the West and non-west dualism allow engagement with a multiplicity of worldviews. In so doing, the authors expand paradox theorizing beyond the orthodoxy of East and West antinomies and challenge the basic assumption in paradox management by asking the question: what if we start from others’ demands?