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This chapter offers a brief comparative and socio-educative overview of Latin America and the Caribbean, elaborated with the purpose of guiding reflection on the diversity of contexts that constitute the region. This overview highlights economic, social, political and cultural aspects that characterize the region and that, consequently, indicate points of departure and arrival for the design and implementation of educational policies aimed at satisfying the socio-historical needs of each of the Latin American countries.

This abbreviated study includes a systematic review and contrast of basic aspects of regional education systems, focused on achieving the formation of an integral citizen, capable of applying the acquired competencies in the resolution of problems that will prepare them for insertion in the labor market once their schooling is completed. In this sense, the countries and dependencies that integrate the Latin American and Caribbean region still face complex challenges closely related to the quality that educational services have achieved, in addition to the conditions of equality and equity so necessary to integrate the broad sectors of the population located on the thresholds of poverty and marginalization, of the secular horizon that has characterized the Latin American socioeconomic reality.

Climate change: the question is not anymore if it happens, but what the impact is of its effects such as drought, heat waves and increased precipitation on the quality of our lives in cities, offices and houses. A significant share of the Northern European housing stock is owned and maintained by large stock owners, such as housing associations. It is their responsibility to be aware of changes and risks that might challenge the quality of life of their tenants. Moreover, in order to provide housing with a good market value in the future, adaptation to climate change can no longer be overlooked.

With the aim to discover the level of awareness of climate change adaptation among Dutch housing associations, a content analysis was undertaken on the policy plans and the annual reports of the 25 largest housing associations. Subsequently they were classified according to their level of awareness. The analysis returned no topics that directly referred to climate change adaptation, which implies that all housing associations are categorised as being ‘unaware’. Therefore, in order to reach higher levels of awareness and to incentivize the implementation of adaptation measures, appropriate governance strategies need to be developed. Future research will define the characteristics of these strategies in relation to the level of awareness of the housing associations. Adoption of the measures could be easier if adaptation measures are combined with maintenance activities, as this has been the case with mitigation measures.

Governmental institutions must cooperate with other organizations across institutional boundaries to achieve high-quality service offerings. The required cooperation may lead to complex networks, including several of the thousands of public administrations in the many federal layers of a single country. This paper aims to address the key challenge of the proper management of the information exchange between networked actors, which is generally conducted by means of forms.

Following the design science research paradigm, this research develops a method that assists in the design and maintenance of forms in public administrations.

Discussions in the project’s focus groups add evidence to the researchers’ expectation that the method developed in this study improves the quality of forms while reducing the effort required for their design and maintenance.

This paper includes an evaluation of the approach based on qualitative feedback from the project’s stakeholders, although the implementation of the workflows and procedures is subject to future work that evaluates the approach in a variety of practical settings.

The method developed in this paper allows public administrations and legislative authorities to design and manage forms in a cooperative way. Software developers can assume the existence of information structures. The approach extends the BOMOS standardization framework to the operational level.

The main contribution of this paper is the development of a novel method that will change how information exchange is managed in public administrations.

The executive summary of the report of an 18‐month research project on public library policy and social exclusion based at Leeds Metropolitan University and conducted in partnership with the London Borough of Merton (Libraries), Sheffield Libraries, Archives and Information Services, and John Vincent, an independent consultant. Briefly describes the background to the research and gives a summary of the study findings and the main conclusions and recommendations. The study examines the context of social exclusion and the nature of the problems facing public libraries and other public institutions in tackling disadvantage.

The undergraduate curricula of a large academic institution are varied, extensive, and interdisciplinary. It is the academic library's task to support these curricula and to develop an extensive collection to sustain the demands of faculty and students.

Community profiling several recent research studies (eg see NLW, June) have emphasised the need for more effective marketing of library and information services. A new CRUS publication is intended to help librarians set about the task of gathering the necessary information to do this properly. Community profiling in the library context aims to define a community in a way which is relevant to the planning and evaluation of library services, but different types of community require different approaches. Christina Beal has now written a comprehensive report covering the different methods possible. Community profiling for librarians (CRUS Occasional Paper 12) costs £17.50 from Consultancy and Research Unit, Department of Information Studies, University of Sheffield, Sheffield S10 2TN (Tel: 0742‐738608).

Today′s high‐technology, global marketing environment has made consumer product information available across national boundaries. Explores how six multinational consumer product firms (Colgate‐Palmolive, Kraft GF, Nestlé, Procter & Gamble, Quaker Oats and Unilever) maintain, change or adapt different brand names for identical or similar products. Field research was conducted in supermarkets, medium‐sized grocery stores, department stores and drug stores from 1993‐1995 in 67 countries on five continents. Brand and country data were utilized to identify global, regional, spillover and single country brands. Additional information was collected on country of origin as well as point of sale. Product and brand distribution were analyzed by firm and product type. Less than 1% of brands were global brands (those found in 90% or more of the countries surveyed). Procter & Gamble has the most global brands, with 8% of the brands studied distributed in 50% or more of the countries. The majority of brands (50‐72%) are available in three or fewer countries.