Anthony J. Montgomery, Efharis Panagopolou, Martijn de Wildt and Ellis Meenks
The purpose of the current study is to examine the relationship between emotional display rules/job focused labor, work‐family interference (WFI) and burnout among a sample of…
Abstract
Purpose
The purpose of the current study is to examine the relationship between emotional display rules/job focused labor, work‐family interference (WFI) and burnout among a sample of workers in a Dutch governmental organization.
Design/methodology/approach
The research is a cross‐sectional study of 174 workers from a Dutch governmental organization.
Findings
Emotional display rules and job‐focused labor were related to burnout and psychosomatic complaints. More specifically, the need to hide negative emotions and engage in surface acting was related to negative outcomes. In addition, WFI partially mediated the relationship between the hiding of negative emotion/surface acting and burnout/psychosomatic complaints.
Research limitations/implications
The present study is cross‐sectional and thus the postulated relationships cannot be interpreted causally.
Practical implications
In terms of training and/or interventions, there is a need for the worksite to provide structured opportunities for employees to decompress from the emotional demanding aspects of their jobs.
Originality/value
Emotional labor has been rarely examined as an antecedent of WFI. In addition, while emotional labor has been studied with individuals in the service sector, it has been rarely examined among individuals whose jobs are highly ceremonial in nature.