Martha G. Robinson and Paul A. Lynch
The purpose of this paper is to explore issues of control, fake solidarity and breakdown in hospitality. Following Robinson and Lynch, the need to explore the subjective…
Abstract
Purpose
The purpose of this paper is to explore issues of control, fake solidarity and breakdown in hospitality. Following Robinson and Lynch, the need to explore the subjective experience of hospitality through literature is identified as being highly important to the understanding of this social phenomenon. One poem was chosen as a means of exploring subjective dimensions of hospitality and a detailed study was undertaken.
Design/methodology/approach
From a total of 60 published poems on hospitality originally identified, one poem was selected owing to the interesting conceptual issues it raised, “Coffee with the meal” by Ogden Nash. The method of analysis is a sociolinguistic study from a critical discourse analysis perspective.
Findings
Issues are elicited concerning management control, the micro‐ and macro‐universes affecting hospitality (as defined in Robinson and Lynch), the significance of forms of discourse in the construction of hospitality, issues leading to a breakdown in the consumer's perception of the hospitality experience. In Ogden Nash's poem, the breakdown is presented at the inter‐personal level between the service provider (the waiter) and the customer.
Research limitations/implications
The investigation of sociolinguistic discourse from a critical discourse analysis perspective, applied to textual analysis provides a potentially valuable tool for analyzing literature in the search for insights into the assumptions and cultural discourse about hospitality. In this case, the chosen poem suggests that experiences of hospitality in commercial hospitality settings are subject to control by service deliverers. The insights provided can be instructive as comments on the experience of being a guest in commercial contexts. The poem is illustrative rather than representative.
Practical implications
The analysis of these poems can be useful in developing a sensitive awareness of service breakdowns and the perceptions of customers. The research can assist in the development of a more customer‐centric approach to guest and host relations in commercial settings. Discussion focuses upon the significance of discourse, how we know hospitality, curriculum implications and means of advancing qualitative research methods used in hospitality.
Originality/value
The use of literary criticism of poems is a unique approach which suggests that the study of hospitality can be informed invoking a multidisciplinary approach, by insights from fields of study not immediately linked to the management of commercial hospitality operations.
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Despite its central role in the influence process, power has largely been overlooked by scholars seeking to understand global leaders' influence over their constituents. As a…
Abstract
Despite its central role in the influence process, power has largely been overlooked by scholars seeking to understand global leaders' influence over their constituents. As a consequence, we currently have limited understanding of the varieties of power that global leaders hold, how power is exercised in global contexts, and what impact exercising power has in global organizations. The intended purpose of this chapter is to mobilize research on this important topic through systematic review. The review is organized around the following guiding questions: (i) how is power defined in global leadership research? (ii) what power bases do global leaders possess? (iii) how do global leaders exercise power? (iv) what factors influence global leaders' exercise of power? and (v) what are the outcomes of global leaders' exercise of power? Based on a synthesis of extant insights, this chapter develops a foundation for future research on power in global leadership by mapping critical knowledge gaps and outlining paths for further inquiry.
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Karen D. W. Patterson, Michelle Arthur and Marvin Washington
Rigid environments, those with exceptionally strong cultural and traditional barriers to change, present unique challenges for institutional entrepreneurs attempting to initiate…
Abstract
Rigid environments, those with exceptionally strong cultural and traditional barriers to change, present unique challenges for institutional entrepreneurs attempting to initiate change. We utilize such a setting to examine what support mechanisms, both individual and contextual, have been utilized when attempting change in rigid environments. We examine the case of successful and unsuccessful attempts to make golf more inclusive to women. Our research supports the claim that rigid environments require more complex combinations of support mechanisms than other settings, illustrating the importance of institutions in both enabling and constraining change in such settings.
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Although there have been many articles and books on street vendors, ambulant and fixed, around the world, and many works written about them in Mexico, little has been done on the…
Abstract
Purpose
Although there have been many articles and books on street vendors, ambulant and fixed, around the world, and many works written about them in Mexico, little has been done on the ubiquitous ambulant beach vendors in tourist centers.
Design/methodology/approach
This paper offers an analysis of the backgrounds, levels of contentment, and aspirations of 25 women beach vendors interviewed in Acapulco in 2010.
Findings
A third of the women beach vendors had fathers who were peasants, and others had grandparents who were. Thus the article shows light on the fate of some of the offspring of a dispossessed peasantry. Far more than half of the women vendors were very content with their self-employment vending wares on the beach, a few because they could set their own hours, and a few because they had no boss. Other’s contentment was linked to the fact that they could help support their children. Part of this help meant keeping them in school. This was true whether the women were married, widowed, or abandoned. Not all were content, however, and this underscores the importance of their income to their households. Most of the women, though not all, had aspirations for more education and better work, whether in the formal or the informal economy.
Social implications
The women can be seen as marginalized because of their current poverty, and many because of past poverty leading to a lack of educational opportunities when they were young. They value education for their children.
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Martha Kakooza and Sean Robinson
As a workplace, Higher Education has long been spatially socialized as a heteronormative with counter spaces (LGBTQ resource centers) in which assumptions about an individual's…
Abstract
As a workplace, Higher Education has long been spatially socialized as a heteronormative with counter spaces (LGBTQ resource centers) in which assumptions about an individual's sexuality have been assumed as heterosexual or gay/lesbian pushing mononormativity. This study focused on the narratives of six bisexual faculty and staff to uncover how mononormativity is (re)produced in the workplace. We analyze the ways in which bisexual faculty and staff experience an unevenness of power in communicating their bi identity. We drew on Lefebvre's (1991) theory to understand how the social workplace is sexualized presenting our findings through an ethnodrama.
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The following bibliography focuses mainly on programs which can run on IBM microcomputers and compatibles under the operating system PC DOS/MS DOS, and which can be used in online…
Abstract
The following bibliography focuses mainly on programs which can run on IBM microcomputers and compatibles under the operating system PC DOS/MS DOS, and which can be used in online information and documentation work. They fall into the following categories:
The emergence of gender-nonconforming behavior in a child presents an opportunity and, often, significant pressure for parents to question the gender beliefs they have taken for…
Abstract
Purpose
The emergence of gender-nonconforming behavior in a child presents an opportunity and, often, significant pressure for parents to question the gender beliefs they have taken for granted. The purpose of this research is to examine how parents of gender-diverse youth respond to such pressures and ultimately come to understand and support their children’s gender identity.
Methodology/approach
This research is guided by Ridgeway’s theoretical concept of gender as a primary frame for coordinating social life. Using in-depth interviews with 36 supportive parents of gender-diverse children, the author details the process by which parents developed a critical consciousness of gender and subsequently adopted trans-affirming beliefs in response to their children’s gender-nonconformity.
Findings
Findings illustrate the power of gender as a primary frame for organizing life within the family as well as the circumstances under which hegemonic gender beliefs can be disrupted and alternative beliefs can be formed. The analysis shows that the process of making space for gender diversity within the home, which is taken on almost exclusively by mothers, invokes competing maternal mandates of raising “proper” children versus modeling selfless devotion to children’s happiness and well-being. As mothers navigate these conflicting requirements to create greater gender freedom for their children, they reinforce and perpetuate gender stereotypes that cast women as natural caregivers. Ironically, the work of intensive mothering is also the mechanism through which women come to develop alternative gender beliefs that they then use to expand gender possibilities for their children.
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The purpose of this article is to present an overview of the history and development of transaction log analysis (TLA) in library and information science research. Organizing a…
Abstract
The purpose of this article is to present an overview of the history and development of transaction log analysis (TLA) in library and information science research. Organizing a literature review of the first twenty‐five years of TLA poses some challenges and requires some decisions. The primary organizing principle could be a strict chronology of the published research, the research questions addressed, the automated information retrieval (IR) systems that generated the data, the results gained, or even the researchers themselves. The group of active transaction log analyzers remains fairly small in number, and researchers who use transaction logs tend to use this method more than once, so tracing the development and refinement of individuals' uses of the methodology could provide insight into the progress of the method as a whole. For example, if we examine how researchers like W. David Penniman, John Tolle, Christine Borgman, Ray Larson, and Micheline Hancock‐Beaulieu have modified their own understandings and applications of the method over time, we may get an accurate sense of the development of all applications.
The new protein conversion factors presented in this circular are based upon the most reliable information available regarding the nature and composition of the proteins in the…
Abstract
The new protein conversion factors presented in this circular are based upon the most reliable information available regarding the nature and composition of the proteins in the materials concerned. Although it is realised that their use will not give values which will express the quantity of protein in the different food materials with absolute accuracy, it is believed that they will give values representing the real protein content more closely than those obtained by the indiscriminate application of the factor 6·25, now in general use. How these factors are to be applied must be left to the discretion of those who wish to use them in their own particular fields.