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The purpose of this research is to investigate knowledge management in the textile industry specifically through the relationships and interconnections of knowledge management systems, strategy and firm performance across the value chain.

This research examines the process of acquisition, retention, maintenance, and retrieval of knowledge both within the firm through organizational memory and across the value chain. A series of case studies examines how Invista (a Du Pont subsidiary) manages knowledge internally and externally through relationships with downstream partners across a single value‐chain within the textile industry. Qualitative interviews assess the “state of the industry” regarding knowledge management systems.

Differentiation through knowledge is difficult in practice. Invista has taken the first steps to develop knowledge management systems that connect the internal and external knowledge base to gain competitive advantage. Establishing internal knowledge management systems for organizational memory creates opportunities to minimize knowledge isolation in functional departments and creates a greater base for tacit learning to be leveraged. External knowledge management systems bring value chain members closer together and add value to the product (i.e. increased quality, customer perceptions of brand platforms) throughout the value chain. Active external knowledge systems create opportunities to reap the full benefits of internal knowledge and knowledge from other firms within the network.

This paper describes the process of acquisition, retention, maintenance, and retrieval of knowledge within the firm by improving organizational memory and across the value chain through knowledge management systems to gain competitive advantage.

Desiré J. M. Anastasia received her PhD in sociology from Wayne State University in Detroit, Michigan, in September 2008. Before attaining her doctoral degree, she received her Bachelor of Arts degree in Interdisciplinary Studies in Social Sciences: Law & Society from Michigan State University in East Lansing in December 1999, and her Master of Liberal Arts in Women's Studies from Eastern Michigan University in Ypsilanti in August 2001. Her areas of specialization include sociology of the body, body modification, gender inequality, domestic violence and sexual assault, social control, deviance, feminist theory, and feminist research methods. She has taught Women's Studies courses at both Oakland University in Rochester, Michigan, and San Diego State University as well as Sociology courses at both Wayne State University in Detroit, Michigan, and the University of San Diego. In addition to her sociological and phenomenological dissertation on extensively tattooed women, her research has included an analysis of theoretical perspectives on same-sex domestic violence as well as female violence against men, a statistical analysis of survivors of domestic violence in San Diego County, and content analyses of educational television programs on tattoos.