Stefan Lagrosen, Roxana Seyyed‐Hashemi and Markus Leitner
In recent years, numerous studies in the field of service quality have been carried out. However, relatively few studies have addressed the specific context of higher education…
Abstract
In recent years, numerous studies in the field of service quality have been carried out. However, relatively few studies have addressed the specific context of higher education. The purpose of this study has been to examine what dimensions constitute quality in higher education and to compare these with the dimensions of quality that have been developed in general service quality research. The focus has been on academic business studies and a student perspective was chosen. First, 29 in‐depth interviews were carried out. Based on the interviews, a questionnaire was constructed and responses were obtained from 448 Austrian and Swedish students. Using factor analysis, quality dimensions were defined. These dimensions are compared with the earlier research in the area of higher education and with the general research into service quality.
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Manfred Bornemann, Kay Alwert and Markus Will
This article reports on the background, the conceptual ideas and the lessons learned from over more than 20 years of IC Statements and Management with a country focus on Germany…
Abstract
Purpose
This article reports on the background, the conceptual ideas and the lessons learned from over more than 20 years of IC Statements and Management with a country focus on Germany and some international developments. It calls for an integrated management approach for IC and offers case study evidence on how to accomplish this quest.
Design/methodology/approach
Report on the German initiative “Intellectual Capital Statement made in Germany” (ICS m.i.G.). A brief review of the literature describes the background and theoretical foundation of the German IC method. A short description of the method is followed by four detailed case studies to illustrate long-term impact of IC management in very different organizations. A discussion of Lessons Learned from more than 200 implementations and an outlook on current and future developments finalizes the article.
Findings
IC Statements made in Germany (ICS m.i.G.) was successful in providing a framework to systematically identify IC, evaluate the status quo of IC relative to the strategic requirements, visualize interdependencies of IC, business processes and business results as well as to connect IC reporting with internal management routines and external communication. However, ICS is not an insulated method but delivers the maximum benefit when integrated with strategy development, strategy implementation, business process optimization accompanied by change management routines. Strong ties to human resource management, information technology departments, quality management, research and development teams as well as business operations as the core of an organization help to yield the most for ICS m.i.G. Over time, the focus of managing IC changes and maturity leads to deutero learning.
Practical implications
ICS m.i.G. proved easy to apply, cost efficient for SMEs, larger corporations and networks. It helps to better accomplish their objectives and to adjust their business models. The guidelines in German and English as well as a software application released were downloaded more than 100,000 times. A certification process based on a three-tier training module is available and was successfully completed by more than 400 practitioners. ICS m.i.G. is supporting current standards of knowledge management, such as ISO 9001, ISO 30401 or DIN SPEC PAS 91443 and therefore will most likely have a continuing impact on knowledge-based value creation.
Originality/value
This paper reports lessons learned from the country-wide IC initiative in Germany over the last 20 years initiated and supported by the authors. Several elements of the method have been published over time, but so far no comprehensive view on Lessons Learned had been published.
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Nina Steinhauer, Michael Gros, Martin Ebner, Markus Ebner, Anneliese Huppertz, Mike Cormann, Susanne Biermeier, Lena Burk, Konstanze Edtstadler, Sonja Gabriel, Martina Wintschnig, Christian Aspalter and Susanne Martich
Due to the important role of orthography in society, the project called IDeRBlog presented in this paper created a web-based tool to motivate pupils to write text as well as to…
Abstract
Purpose
Due to the important role of orthography in society, the project called IDeRBlog presented in this paper created a web-based tool to motivate pupils to write text as well as to read and to comment on texts written by fellow students. In addition, IDeRBlog aims to improve student’s German orthography skills and supports teachers and parents with training materials for their students. The paper aims to discuss these issues.
Design/methodology/approach
With the aid of learning analytics, the submitted text is analyzed and special feedback is given to the students so that they can try to correct the misspelled words themselves. The teachers as well as the parents are benefiting from the analysis and exercises suggested by the system.
Findings
A recent study showed the efficiency of the system in form of an improvement of the students’ orthographic skills. Over a period of four months 70 percent of the students achieved a significant reduction of their spelling mistakes.
Originality/value
IDeRBlog is an innovative approach to improving orthography skills combining blogging and new media with writing and practice.
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Over the last two to three decades, European welfare states have witnessed fundamental changes in both family and labour market structures with many more women being in the paid…
Abstract
Over the last two to three decades, European welfare states have witnessed fundamental changes in both family and labour market structures with many more women being in the paid labour market. While this was seen to address previous problems linked to women’s disadvantage, it has also been argued to give rise to new risk and social inequalities, including falling fertility rates and increasing childlessness. Research has identified the lack of affordable childcare as a key factor in childlessness leading to a strong EU focus on early childhood education and care. Since 2000, the EU has played a more proactive role in policies and initiatives aimed to address decreasing fertility rates with greater pressure for convergence among member states. However, there has continued to be a large degree of variation between countries. This chapter thus examines the case of Germany which has one of the highest levels of childlessness in Europe. It focuses on the intersection between childlessness and childcare provision in Germany and analyses the existing childcare arrangements with a view to understand how they influence childlessness. Particular attention is given to the role of the German government as the main actor in the process to explore ideology-related explanations of German policy-makers which led to contradictory policies. Relying on an extensive review of the related literature and policy documents, together with the personal interviews with policy-makers, academics and women’s organisations, this chapter concludes that the relatively conservative outlook of the German government which prioritises the motherhood and caregiver role, and the dominance of the corporate welfare system, has limited developments to improve access to childcare resulting in ‘a culture of childlessness’ in Germany (Kreyenfeld & Konietzka, 2017).
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Nikos Karacapilidis, Euripides Loukis and Stavros Dimopoulos
This paper investigates whether and how G2G collaboration for policy and decision‐making can be effectively supported by an appropriately developed information system.
Abstract
Purpose
This paper investigates whether and how G2G collaboration for policy and decision‐making can be effectively supported by an appropriately developed information system.
Design/methodology/approach
The research method adopted in this paper follows the “Design Science Paradigm”, which has been extensively used in information systems research.
Findings
As resulted from the case study described in this paper, the proposed system has significant potential for supporting G2G collaboration for policy and decision‐making. It can support the collaborative understanding of social problems and needs, and the development of alternative actions or solutions for them. In addition, it can support the collaborative development of detailed action plans for the selected alternative(s). During the implementation of these actions, the system can be used for the collaborative monitoring of them, the identification of implementation problems and issues, and the development of alternatives for managing them. Finally, it can be also used for the collaborative evaluation of these actions by the involved public organizations, as well as the citizens and groups who are their recipients.
Practical implications
Enhanced public policy and decision‐making through the use of the proposed web‐based system.
Originality/value
The main contribution of this paper lies in the development of a web‐based system for supporting the G2G collaboration required for public policy and decision‐making in the public administration, as well as the creation, leveraging and utilization of the relevant knowledge. The proposed system allows for distributed, synchronous or asynchronous, G2G collaboration and aims at aiding the involved public organizations by providing them a series of argumentation, decision‐making and knowledge management features.
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Suresh Cuganesan, Christina Boedker and James Guthrie
The purpose of this paper is to provide an empirical account of the discourse‐practice nexus relating to an accounting for intellectual capital (IC) at an Australian public sector…
Abstract
Purpose
The purpose of this paper is to provide an empirical account of the discourse‐practice nexus relating to an accounting for intellectual capital (IC) at an Australian public sector organisation (LandsNSW).
Design/methodology/approach
The paper is a case study. Data collection techniques comprised semi‐structured interviews, in situ observation of meetings and internal presentations, and reviews of documents such as internal memos, strategic plans, IC statements and business performance and annual reports.
Findings
Although ambiguity in discourse may reduce its ability to prescribe particular practices, the paper argues that such qualities allow discourse producers greater flexibility in attempting to shape action. At LandsNSW, IC discourse was given shape by those mobilising it. Specifically, constructing IC as a potential solution to practical concerns made IC more attractive to discourse consumers. By interesting and enrolling users in this manner, IC discourse was taken up where it had previously been discarded.
Research limitations/implications
External factors that comprised IC discourse outside the organisation have only been given limited attention. It is also acknowledged that discourse consumers extend beyond practice manager level to also include employees in lower level operational positions and that these have not been explored in this study.
Purpose
The paper provides useful information on enrolling discourse consumers to affect material intellectual capital practice.
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Emina Duraković, Britta Marion Feigl, Bettina Marion Fischer, Christopher Fleck, Lisa‐Maria Galler, Johannes Heinrich, Karin Kulmer, Birgitta Kurzweil, Markus Scholze, Raphael Stefan Sperl, René Unterköfler, Kurt Remele, Julian Matzenberger and Gilbert Ahamer
The purpose of this paper is to show a practical case of dialogic web‐based learning that has provided a set of questions analysing two complex technological projects in…
Abstract
Purpose
The purpose of this paper is to show a practical case of dialogic web‐based learning that has provided a set of questions analysing two complex technological projects in “southern” countries with effects on multicultural equity.
Design/methodology/approach
Structured online review processes in multicultural and systems science curricula allow for high density of literature‐based reflection and analysis.
Findings
The entirety of the set of over 50 questions developed by the proposed web‐based dialogic procedure represents a starting point for an in‐depth assessment of the effects of deploying “northern” technology in “southern” countries.
Research limitations/implications
The present case study concentrates on energy technology, notably on two hydroelectric plants presently under construction in Ilısu, Turkey, and Belo Monte, Brazil.
Practical implications
The multitude of questions calls for complex technological construction projects that have to undertake sound interdisciplinary in‐depth analysis of technological, environmental, economic, cultural and social consequences in order to secure a necessary level of economic, environmental and social sustainability.
Social implications
Application of widely accepted planning tools such as technology assessment, environmental impact assessment and strategic environmental assessment are useful but have to be complemented by analogous tools at a cultural and social level.
Originality/value
This case study operates through questioning, largely in the Socratic tradition. Questions may trigger a broad discussion process within civil societies – which is the intention of the present text.
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Yenny Sari, Akhmad Hidayatno, Amalia Suzianti, Markus Hartono and Harman Susanto
One of the main challenges of organisations today is how to navigate their development into ideal sustainable organisations. However, each readiness level requires a different…
Abstract
Purpose
One of the main challenges of organisations today is how to navigate their development into ideal sustainable organisations. However, each readiness level requires a different rubric of indicators. Therefore, this study develops a corporate sustainability maturity model (CSMM), which can be used by organisations to conduct self-assessments, identify their current sustainability maturity levels and transition into mature sustainable organisations.
Design/methodology/approach
This CSMM comprises various maturity domains, sub-domains and levels as well as a rubric of indicators for assessing the maturity of corporate sustainability. In its development, a systematic literature review examined existing maturity models, after which a pilot study, based on the literature review, content analysis and expert interviews, was used to create a prototype of the CSSM. Finally, the model was refined and expanded by considering practitioners' feedback and the tendencies of other sustainability maturity models.
Findings
On the basis of the findings, some Indonesian organisations conducted sustainability activities, without having a strategic plan. Moreover, the factors driving organisations to conduct sustainability efforts included external and internal pressure. However, typical factors, such as awareness of sustainability and organisational reputation gained from conducting sustainability activities, were insignificant in the sample.
Originality/value
This CSMM is the first sustainability maturity model developed for readiness assessment in an Indonesian context. Through this CSMM, organisations can determine their current readiness level of sustainability maturity and choose the correct indicators to help improve each sustainability domain in the matrix.
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A social movement scene is “a network of people who share a set of subcultural or countercultural beliefs, values, norms, and convictions as well as a network of physical spaces…
Abstract
Purpose
A social movement scene is “a network of people who share a set of subcultural or countercultural beliefs, values, norms, and convictions as well as a network of physical spaces where members of that group are known to congregate” (Leach and Haunss 2009, p. 260, emphasis in the original). The purpose of this paper is to further develop theories of social movement scenes by examining the spatial dimensions of proximity, centrality, visibility, and accessibility, arguing that different scene configurations are shaped by gentrification processes.
Design/methodology/approach
This is an ethnographic study based on research conducted in Sweden over a five year period (2007-2012), including several summer research trips and a sustained fieldwork period of 14 months. Using snowball sampling, the author conducted semi-structured interviews with 38 activists involved in autonomous movement scenes. The author interviewed both men (n=26) and women (n=12) who ranged in age from 18 to 37, with most interviewees in their late 20s and early 30s.
Findings
Findings suggest that neighborhoods in the early stages of gentrification are most conducive to strong scenes. The author’s findings suggest that, while some of these conditions are locally specific, there were common structural conditions in each city, such as changes in the commercial landscape and housing tenure.
Originality/value
This paper contributes to the specificity of the concept of a social movement scene by presenting three spatial dimensions of scenes: centrality (relative to the Central Business District), concentration (clustering of scene places in one area of the city), and visibility (a visible presence communicated by signs and symbols). A second contribution of this paper is to offer a set of hypotheses about the urban conditions under which social movement scenes thrive (or fizzle).