Mark Mulville, Nicola Callaghan and David Isaac
This paper sets out to understand the impact of the ambient environment on perceived comfort, health, wellbeing and by extension productivity in the workplace.
Abstract
Purpose
This paper sets out to understand the impact of the ambient environment on perceived comfort, health, wellbeing and by extension productivity in the workplace.
Design/methodology/approach
The research combined an occupant survey considering satisfaction with the ambient environment, health and wellbeing and workplace behaviour with the monitoring of ambient environmental conditions.
Findings
The paper demonstrates that the ambient environment can have a significant impact on occupant comfort, health and wellbeing, which in turn has implications for built asset performance. Within the ambient environmental factors considered, a hierarchy may exist with noise being of particular importance. Occupant behaviour within the workplace was also found to be influential.
Research limitations/implications
The research was limited to a single commercial office building, and a wider range of case studies would therefore be of benefit. The research was also limited to the summer months.
Practical implications
The findings show that an active approach to asset management is required, by continuously monitoring internal environment and engaging with occupants. This must carefully consider how ambient environmental factors and workplace behaviour impact upon occupants’ comfort, health and wellbeing to ensure the performance of the built asset is maximised.
Originality/value
This paper demonstrates that both occupiers’ workplace behaviour and ambient environmental conditions can have an impact on occupant comfort, health, wellbeing and productivity. The paper strengthens the case for the active management of the workplace environment through environmental monitoring and behaviour change campaigns supported by corresponding changes to workplace culture.
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Keith Jones, Api Desai, Mark Mulville and Aled Jones
The purpose of this paper is to present an alternative approach to facilities and built asset management adaptation planning to climate change based on a hybrid…
Abstract
Purpose
The purpose of this paper is to present an alternative approach to facilities and built asset management adaptation planning to climate change based on a hybrid backcasting/forecasting model. Backcasting envisions a future state and examines alternative “pathways of approach” by looking backwards from the future state to the present day. Each pathway is examined in turn to identify interventions required for that pathway to achieve the future state. Each pathway is reviewed using forecasting tools and the most appropriate is selected. This paper describes the application of this approach to the integration of climate change adaptation plans into facilities and built asset management.
Design/methodology/approach
The researchers worked with various stakeholders as part of a participatory research team to identify climate change adaptations that may be required to ensure the continued performance of a new educational building over its life cycle. The team identified 2020, 2040 and 2080 year end-goals and assessed alternative pathways of approach. The most appropriate pathways were integrated into the facilities and built asset management plan.
Findings
The paper outlines a conceptual framework for formulating long term facilities and built asset management strategies to address adaptation to climate change.
Research limitations/implications
The conceptual framework is validated by a single research case study, and further examples are needed to ensure validity of the approach in different facilities management contexts.
Originality/value
This is the first paper to explore backcasting principles as part of facilities and built asset management planning.
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A. Espinosa and T. Porter
The purpose of this research is to explore core contributions from two different approaches to complexity management in organisations aiming to improve their sustainability,: the…
Abstract
Purpose
The purpose of this research is to explore core contributions from two different approaches to complexity management in organisations aiming to improve their sustainability,: the Viable Systems Model (VSM), and the Complex Adaptive Systems (CAS). It is proposed to perform this by summarising the main insights each approach offers to understanding organisational transformations aiming to improve sustainability; and by presenting examples of applied research on each case and reflecting on the learning emerging from them.
Design/methodology/approach
An action science approach was followed: the conceptual framework used in each case was first presented, which then illustrates its application through a case study; at the first one the VSM framework supports an organisational transformation towards sustainability in a community; the second one is a quantitative case study of intended greening of two firms in the supermarket industry, taken from a CAS perspective. The learning from each case study on how they support/explain organisational learning in transformations towards more sustainable organisations was illustrated.
Findings
It wase found that the VSM and the CAS approaches offer internally consistent and complementary insights to address issues of self‐organisation and adaptive management for sustainability improvement: while CAS explains empowerment of bottom‐up learning processes in organisations, VSM enables a learning context where self‐organised networks can co‐evolve for improved sustainability.
Research limitations/implications
The main aspects of both theories and examples of their explanatory power to support learning in practical applications in organisations were introduced. The initial findings indicate that it will be worth studying in greater depth the contributions to organisational learning from both conceptual models and more widely comparing their applications and insights.
Practical implications
The paper offers some guidance to both researchers and practitioners interested in using complex systems theories in action research‐oriented projects, regarding the usability and applicability of both approaches.
Originality/value
It is considered that, by better understanding organisational ability to adapt and self‐regulate on crucial issues for sustainability, it may help to develop one path through the ongoing socio‐ecological crisis. While much has been written about sustainability initiatives and governance from conventional perspectives, much less is known about how a complex systems framework may help to address one's pressing sustainability needs. These issues from two innovative complexity approaches as well as the value of using them in action research were illustrated.
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Kemal Yildirim, Aysen Ozkan, Elif Gunes and Ahmet Mestan
The purpose of this study is to determine the effects of window proximity on perceptions of employees in the call center offices.
Abstract
Purpose
The purpose of this study is to determine the effects of window proximity on perceptions of employees in the call center offices.
Design/methodology/approach
A semantic differential scale composed of nine bipolar adjectives, four of which dealt with “planning,” three of “privacy,” while the rest measured “lighting” was applied for evaluation. In total, 92 employees at the TEPE Call Center in the Bilkent District, Ankara, Turkey participated in the research.
Findings
The results showed that window proximity directly affected the call center employees’ perceptions. In addition, a positive approach was even less affected when the location of the workstation was more at the inner part of the workspace. On the contrary, workstations in front of the window were evaluated more positively, presumably because the employees were happy at feeling roomy and by giving them a higher level of privacy, while also minimizing distractions and interruptions. It was also found that call center employees with secondary education responded more positively than higher educated employees.
Research limitations/implications
This study was limited to examining the effects of window proximity in a call center on employees’ perceptions of an open-plan office. The study supports the results of planning, privacy and lighting, as well as the study on physical environmental factors, such as design, ambient and social, which are thought to be realized in the future.
Originality/value
This study presents suggestions that would be useful for increasing the working and solution-focused perceptual performance values in call center environments from the new generation of work areas. They should be appropriate for the psychological and physical needs of employees in twenty-first-century communication environments, especially in spatial environments and for the suitability of the technological equipment used.
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Modupe Cecilia Mewomo, James Olaonipekun Toyin, Comfort Olubukola Iyiola and Olusola Raphael Aluko
The present shift and change in the human lifestyle across the world are undeniable. Currently, individuals spend a substantial amount of time indoors due to the global COVID-19…
Abstract
Purpose
The present shift and change in the human lifestyle across the world are undeniable. Currently, individuals spend a substantial amount of time indoors due to the global COVID-19 pandemic that strikes the entire world. This change in human lifestyle has devastating effects on human health and productivity. As a result, the influence of indoor environmental quality (IEQ) on the health and productivity of building users becomes a critical field of research that requires immediate attention. As a result, the purpose of this study is to review the state-of-the-art literature by establishing a connection between the factors that influence health and productivity in any given indoor environment.
Design/methodology/approach
The methodology involves a thorough review of selected published journals from 1983 to 2021, and the result was analysed through content analysis. The search included journal articles, books and conference proceedings on the critical factors influencing IEQ and their impact on building occupants, which was sourced from different databases such as ScienceDirect, Taylor, GoogleScholar and Web of Science.
Findings
The findings from the 90 selected articles revealed four critical factors influencing the quality of the indoor environment and are categorised into; indoor air quality, indoor thermal comfort, visual comfort and acoustic comfort. The findings suggested that when developing a system for controlling the quality of the indoor environment, the indoor air quality, indoor thermal comfort, visual comfort and acoustic comfort should be taken into account.
Originality/value
The indoor environment deeply impacts the health of individuals in their living and work environments. Industry must have a moral responsibility to provide health facilities in which people and workers feel satisfies and give conditions for prosperity. Addressing these essential aspects will not only help the decision-making process of construction professionals but also encourages innovative construction techniques that will enhance the satisfaction, wellness and performance of building occupants.
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Kemal Yıldırım, Elif Güneş and Gülcan Pervan Yilmaz
The purpose of this paper is to determine the effects of environmental factors in open-plan offices with the same characteristics but with different workstation partition heights…
Abstract
Purpose
The purpose of this paper is to determine the effects of environmental factors in open-plan offices with the same characteristics but with different workstation partition heights (1.10, 1.40 and 1.65 m) on perceptual evaluations of office employees.
Design/methodology/approach
In this research, the effects of environmental factors on employees’ perceptual evaluations in open-plan offices at the Gölbaşı Region of Ankara were measured with a detailed questionnaire. The research data were obtained from 81 employees who agreed to fill out the questionnaire and who use open-plan offices.
Findings
It was found that the office environments with 1.65 m workstation partition heights were more favorably assessed for each of the items of planning and of privacy that form the dependent variables compared to the office environments with 1.10 and 1.40 m partition heights. On the other hand, the office environments with the 1.10 and 1.40 m partition heights were more favorable for lighting items than the 1.65 m partition height office environments. In addition, young employees had a more positive tendency toward the perceptions of environmental factors, including different workstation partition heights in open-plan offices, compared to older employees.
Research limitations/implications
Results of this research provide a fundamental contribution for the impact of various partition heights that have substantial implications on the perceptions of open-plan office environments. At this point, as open-plan offices have important effects on the quality of employees’ work experiences, the influence of various partition heights on the performance of employees should be emphasized in future studies. The diversity of performance (reading comprehension, calculation, design, drawing, etc.) will be an important decision.
Originality/value
The significant contribution of this research is that it provides valid data and makes a valuable contribution to the body of knowledge in open-plan office design.
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Saul Nurick and Andrew Thatcher
This paper aims to investigate green buildings and individual productivity, specifically within the context of indoor environmental quality (IEQ) within green certified office…
Abstract
Purpose
This paper aims to investigate green buildings and individual productivity, specifically within the context of indoor environmental quality (IEQ) within green certified office buildings. The purpose of the research was to determine how self-assessed productivity levels were influenced by the indoor environment of the office building.
Design/methodology/approach
Qualitative data analysis was conducted via semi-structured interviews in two financial services companies (FSCs), both based in green certified office buildings in South Africa. Thematic analysis was conducted to extract common themes from the data. Furthermore, the data were compared to previous research to identify new potential pathways or provide support for existing pathways.
Findings
The main findings were that physical components, such as temperature, lighting, ventilation and noise, contribute depending on the respondent to individual productivity, engagement, organisational commitment and psychological wellbeing. Safety, underpinned by location and amenities, was a new component not previously considered that subtly contributed to individual productivity.
Originality/value
The research provides valuable insight into the contributing factors that impact individual productivity within a green certified office building, as previous researchers have yet to reach a consensus on the relationship between individual productivity and IEQ in green certified office buildings.