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The purpose of this paper is to provide an account of a comprehensive and independent study of 1,029 older people who receive home care in Wales. The study aims to expand knowledge on the views of older people, a group who traditionally have struggled to make their voices heard. It asked older people about six specific components of home care: being listened to; having trained, knowledgeable and skilled care workers; having enough time to be cared for; receiving care from as few different workers as possible; receiving quality care; and being signposted to other sources of information.

After an initial literature review and period of analysis, a thematic framework for home care was developed which contained the six components described above. A questionnaire was subsequently designed and distributed via the post to all home care services over 65 years old in four local authorities across Wales. A sample response rate of 26.7 per cent was achieved.

The paper provides evidence on the levels of satisfaction (or otherwise) with the home care received by older people in Wales. Overall, nearly 85 per cent of older people are either “satisfied” or “very satisfied”, and given the sample size these data are significant (within appropriate confidence intervals) for the whole of the 25,000 people who receive home care in Wales. However, it is difficult to contextualise these findings given that there are no effective comparator data.

Given the chosen research approach, the results may lack a certain depth of understanding. That said, the size of the sample does provide commissioners and providers of services with certainty about the general population view.

This paper offers a unique independent analysis of home care in Wales, and provides the reader with detailed insights into the views of older people who rarely get a chance to be heard.

This study aims to investigate an individual’s boundary crossing with regard to bribery, gifts and favouritism in rewarding contracts. Samuel Pepys’s diary was written in the 17th century and through detailed accounts gives insight into his inherent professionalism and his negative opinions around bribery but also his acceptance of “gifts” and awarding of contracts to “friends”.

The research uses a narrative approach to study a detailed and reflective personal diary identifying the diarist’s self-exploration and attitudes around the receipt of gifts and the awarding of contracts. This microhistory is presented with a narrative account of a case study of the relationship between the diarist, Pepys and a supplier, Sir W. Warren.

The diary illustrates how Pepys crosses these boundaries and how the lack of accountability within his role enables him to do this. This detailed study enables answers to questions that with time, legislation and lack of acceptability, have become more difficult to ask and to answer, about the crossing of boundaries and ethical decisions around the acceptance of bribes and kickbacks.

A contribution of this paper is the use of a diary, at least a diary as self-reflective as Pepys’s written up as a narrative account. The use of a detailed diary in an accounting microhistory of this nature gives insight and assists in answering difficult to ask questions around personal motivations for bribery and corruption and contributes in this area. The research contributes in developing research around boundaries and the corruption equation using the insight gleaned from this narrative account.

Changes in the role of information, workplace technologies, and the composition and attitudes of the workforce will have a bearing on companies′ competitive position in the marketplace; both in marketing products and services and in attracting the requisite quality and skill of workers. Alterations in the basic tenets of how firms conduct business and interact within a dynamic national and international market present challenges to all US companies. Energy, distribution and metrification issues as well as changing international market developments in Europe, Japan and the Pacific Rim, Canada and Mexico present both opportunities and threats. These external factors, over which the individual manager has minimal control, must be accommodated in strategic planning. The key areas of technological advances, human relations factors, business trends, and international trade are fundamental external factors which may potentially impact on industries. In addressing these areas, specific projections are provided which can be utilized to assess the compatibility of a firm′s current positions and future strategies with the rapidly changing external environment.

This study aims to investigate the impact on organizational members of team marks and peer feedback in a classroom as an organizational setting, where equals were engaged in a hierarchical form of accountability. It uses Roberts’s framework of hierarchical, socializing, and intelligent forms of accountability and discusses the viability of intelligent accountability in higher education, given the accountability structure for academics.

Autoethnography based on excerpts from the lecturer’s diary.

The blurred boundaries of hierarchical and socializing forms of accountability create both tensions and kinships for students, and these two forms of accountability constantly impact on each other. Although the accounting tools have an individualizing effect on some students, several examples of intelligent accountability are uncovered. It is concluded that academia’s audit culture, which focuses on immediate outcomes, and academics’ ever-increasing workloads make successful innovations less likely.

This study contributes to the accountability literature in revealing a constant dynamic between hierarchical and socializing forms of accountability through examination of a unique setting in which the boundaries between the two are completely blurred. By empirically examining how accounting individualizes and how intelligent accountability emerges, this study contributes to the limited empirical literature on the impact of accountability on individuals, and particularly to studies of classrooms as organizations, with implications for education policies.

This chapter proposes that corporate lawyers be studied as committed to their clients, asking how they advance exercises of power by those whom they have chosen to represent. Currently, corporate lawyers are studied as independent from their clients, asking how they resist client demands. Such research continues despite repeated findings that corporate lawyers are not independent. This chapter explains the puzzling persistence of independence by cultural understandings of both professionalism and law. It recovers a submerged historic voice in which corporate lawyers are judged by their position in a network of relations. It argues that it was the organization of the corporate law firm as a factory which allowed it to become a professional ideal. Market competition has led corporate law firms to move away from a factory model to one in which commitment to clients, not independence from them, is the organizing principle.

Purpose: In this chapter, I explore how American Sign Language/English interpreters came to enact an ally role with members of the American deaf community during the 1988 Deaf President Now (DPN) protest. The DPN protest, led by students at Gallaudet University in Washington, DC, was a historic moment in the deaf community's struggle for civil rights (Christiansen & Barnartt, 1995). During the events that unfolded over the week-long rebellion, students engaged in a variety of claims-making activities (Lindekilde, 2013), such as participating in media interviews and organizing rallies. To share their message with the world, the deaf protesters developed alliances with American Sign Language/English interpreters, who mediated a wide variety of protest-related activities.

Method: The data I analyze in this chapter come from (1) archival review and (2) semistructured interviews I conducted with DPN stakeholders, including interpreters and protesters.

Findings: Through these data, I explore how the protesters and interpreters came to develop shared understandings and expectations of allyship, including the roles that interpreters enacted in the protest.

Implication/Value: I frame this discussion within the context of a variety of metaphors that have been used to describe the role of signed language interpreters (Roy, 1993, 2002) and the concept of role-space (Llewellyn-Jones & Lee, 2014) to demonstrate the process of interpreters becoming allies in contentious political settings.

Under this title an interesting article by Thurman B. Rice, M.D., was published in the July issue of the Monthly Bulletin of the Indiana State Board of Health. Dr. Rice tells us that it is customary in the U.S.A. for the Boards of Health to require certificates of health from all food handlers, and that a conscientious examiner would even refuse to issue a certificate if the applicant had eczematous hands or open sores on the hands or face. This seems a most excellent precaution and one which might well be studied with due consideration in this country. Unfortunately, certain unscrupulous physicians apparently overcome the inconvenience of giving a thorough examination, and cases are known where 140 blanks, certifying that as many persons were free from all transmissible disease, were signed in two hours—and also where pads of blanks have been signed and the names filled in later by the restaurant manager as employees began to work. After referring to the care and cleanliness required in the preparation of the food itself, Dr. Rice points out that, should a case of food poisoning occur, the health authorities should be informed immediately and all suspected foods should be interned and kept in a condition which will guarantee as little change as possible—usually refrigeration at a very low temperature. The layman, on hearing of a case of food poisoning, is very prone to suspect those articles of food consumed at the last previous meal—while the significant article may have been eaten a day, or more, before—or, in the case of typhoid fever, two weeks before. Dr. Rice continues by telling us that we should always remain in the most jovial of moods at the dining table, and that causes for anger, fear, disgust, or any other unpleasant major emotion should be avoided. Also complaining, nagging criticism and sarcastic remarks at the table are most injurious to the flow of the gastric juice. We refrain from comment upon the effect of the restaurant orchestra, which has at times, we feel sure, been the cause of much “ criticism and sarcastic remarks ”; also the most careful and jovial diner (even after reading Dr. Rice's article) surely cannot fail to stimulate a little “anger” at the waiter who served the latecomers at the adjoining table before his good self? As a means of preventing epidemics from food sources, Dr. Rice recommends cleanliness, character, intelligence and good health in the workers; adequate equipment, alertness and supervision from the management; and the practice of the principles of the modern science and art of epidemiology in the board of health.

The way theory is used and developed in qualitative research has been a controversial issue, since theory provides a filter through which qualitative data are interpreted, and the “story” is told. This paper aims to present a study of the Fiji Development Bank (FDB) that demonstrates the impact a different theoretical lens has on the selection and interpretation of events, the story that is produced, and the unique view of the role of accounting within its social context.

This paper examines two possible interpretations of the FDB's role under the magnifying glass of Llewellyn's five levels of theorising and the world‐view of the researchers.

An analysis of the use of theory and the level of theorising brings to light the difference theory makes to the story that unfolds. On the one hand, accounting is seen as a tool of a repressive system, an example of the outworking of a grand theory, and on the other hand, while no grand theory is overtly employed, the FDB is viewed as a unifying catalyst for the coexistence of two apparently contradictory social institutions.

This interpretation of the role and effect of theory in qualitative research is unique and contestable, but forms part of the debate that is a necessary part of the advancement of academic knowledge.

Llewellyn's claim that higher level theory develops from lower levels of theorising is challenged, and the assertion is made that grand theory is employed not as the culmination of a theoretical hierarchy, but because of the presence of a preconceived world‐view which informs the choice of theory at every level.

In this chapter, we discuss the merits and challenges of organic communication within an inclusive, iterative research design through our research project ‘Improving the quality of life of families with parents with intellectual disabilities (IDs) and their children (<12 years) by means of assistive robotics’. We will discuss the research process, its key steps and preliminary findings, as well as how inclusivity of participants was taken along throughout this process. The links between research design, designers and project participants are explored and reflected on. Our positions as researchers within the research process are also reflected upon. We will additionally address the implications of our research for the broader field of inclusive design for assistive robotics and the creative methodologies employed and tailored to the needs of families headed by parents with an ID and their children. In this, we keep a close eye on the difficulties such families face within the context of our research project. Lastly, we reflect on several key markers of collaboration within marginalised communities we encountered in our research.