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The purpose of this paper is to provide an overview of recent guidance from the FSA and industry, and recent case law regarding product providers and distributors

Explains current status of the guidance; provides overview of the guidance and its two component parts directed at “product providers” and “distributors”; discusses international dimensions; explains compliance implications; describes parallel trade association principles published in a July 2007 paper entitled Retail Structured Products: Principles for Managing the Provider‐Distributor Relationship; and summarizes three recent English judicial decisions relevant to the responsibilities and duties of providers and distributors.

The responsibilities of providers and distributors regarding retail structured products are being defined by an interaction of regulatory, common law, and soft law provisions. Just as the FSA's exercise of its regulatory powers is increasingly based less on detailed rules and more on general principles, so the judges' decision making is based less on doctrinal detail and more on a pragmatic assessment of the relevant facts as a whole.

Regarding retail products, the best approach for providers and distributors is to focus not only on detailed rules and contractual provisions but also on the factual detail of the arrangements, and whether the outcomes are fair to investors and meet their reasonable expectations as created by the firm.

Expert analysis provided by leading lawyers specialized in financial institutions.

This study aims to understand elderly people and their family members’ perceptions and usage of a mobile personal safety service.

The study adopts both interviews and analysis of actual usage data to cross-validate the findings. Four family groups and 11 subjects participated in the study.

Elderly people are willing to learn to use the mobile safety service, and some elderly people explore more features than their younger family members. Family support facilitates their learning. Elderly people feel psychologically secure when using the mobile safety service. Privacy concerns are mitigated because they consider location sharing is necessary for the service.

The current sample is small, as it involves collection of both interview data and actual usage data. Considering the emergency of the mobile personal safety service, the study is exploratory.

The findings suggest that elderly people are willing to learn and use technology such as the mobile safety service, which is relevant to their daily lives. Designers may think about how to highlight the relevancy aspect of technologies in elderly peoples’ lives.

This study is one of the earliest studies about elderly people’s usage of mobile safety service. This study reveals that elderly people are willing to learn to use the mobile safety service and explore its features. Technical support from family members and relevancy of the service in their daily lives may encourage them to use the technology.

The purpose of this study is to advance the understanding of consumer innovativeness during aging. This study explores why older consumers have decreased innovativeness and how awareness of age-related change affects the adoption of innovation.

A survey was conducted on 200 older consumers aged 50 and older to investigate whether awareness of age-related change influences innovativeness.

The results show that awareness of age-related change causes older consumers to have a decreased tendency to adopt novel products. Moreover, the stereotype threat of older consumers is found to play a mediating role. Older individuals who sense they are negatively viewed as older people restrict their innovativeness to avoid situations that would confirm their incompetence to others. Furthermore, the effects of older consumers’ stereotype threat on innovativeness are moderated by self-monitoring. Older consumers who exhibit high self-monitoring cope with stereotype threat by showing increased innovativeness; however, the opposite effect occurs in older consumers with low self-monitors.

The findings deepen the understanding of older adults’ consumption behavior regarding innovative products and show why people are reluctant to adopt innovative products and services because they grow older by identifying the underlying process that hinders customer innovativeness.