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Analyses the psychological harm to employees in the aftermath of workplace trauma and the comparative responses of managers at two large corporations where workers were traumatized. Notes that individual responses to acute trauma vary considerably; some employees deny symptoms of anxiety which are manifest after a troublesome event, while others openly seek counselling. Similarly, the responses of executives towards the management of workplace trauma also differ. Points out that with US worker compensation claims increasing by 100 per cent in the past six years there is a clarion need for management to examine how well they have prepared their entire staff for the potentiality that a traumatic event could cause chaos for all levels of the organization.

Discusses the recent increase in litigation with regards to the tort of negligence, showing how more companies are being held liable for the improper and criminal acts of their employees. Outlines the laws governing employer liability for employee acts. Considers the question “why care?” Looks at influencing factors that can affect employee behaviour. Concludes that organizations must be able to recognize situations that may lead to potential claim in order to protect their employees, customers and profits.

The 50th anniversary of Fox's Beyond Contract and Man Mismanagement coincides with another vital contribution to the sociology of work from 1974: Braverman's Labor and Monopoly Capital. This article analyses these two scholars' complementary approaches to job design and the extent to which Fox's ideas influenced subsequent labour process thought.

The article's methodological approach is a historiographical reading of Fox and Braverman's thought in the context of their times and later scholarship.

The article demonstrates that despite some noteworthy overlap with Braverman concerning scientific management, Fox's insights were marginal to later iterations of labour process analysis. It delves into the reasons for this relative neglect, providing an understanding of the dynamics at play.

This paper's value lies in its combined industrial relations and labour process historiography. It offers a fresh perspective on Alan Fox's relationship to the latter field of study.

In 2015, one university student in KC – a small town in regional Australia – unknowingly launched a resistance movement and national debate on modern wage theft. We apply labour process theory to analyse accounting's role in this case.

We study multiple instances of wage theft in one Australian town. This case site reveals how wage theft can emerge in a developed economy with well-established legal and institutional constraints. We use Thompson's “core” labour process theory to analyse accounting's role via two interrelated dialectics: (1) structure and agency and, (2) control and resistance.

Accounting was “weaponised” by both sides of the controversy: as a tool of employer control and as a vehicle for student resistance. Digital technologies enabled employee resistance to form unconsciously and organically. Proponents mobilised informally, with information and accounting the ammunition.

Wage theft affects industrialised as well as developing economies, especially “precarious” workers. We show how accounting can conceal exploitation, but also how – with the right support – accounting can help vulnerable workers enforce their rights and entitlements.

The paper uncovers novel dynamics of exploitation and resistance at work under contemporary economic and technological conditions. Labour process theory can provide a more dialectical perspective on accounting's role in these dynamics, including the emancipatory potential of informal and opportunistic counter-accounts.

The present paper attempts to integrate three streams of alternative approaches to provide a contingency‐based framework to understand the management control systems (MCS) that are operating in call centers. Specifically, the paper's aim is to analyse the work practices of call center employees from three different lenses: the radical approach using Braverman's labor process theory; the Foucauldian approach, which explains the governance of the self; and the naturalistic approach, which explains the governance of the built environment.

The data for the case study were collected by conducting interviews. The data were gathered to identify if the work experience of the call center operators reflects the Tayloristic principles of scientific management, whether their responses reflect evidence of internalizing norms and adjusting their selves to fit to the norm, and lastly whether their work conditions are shaped in the manner described above to facilitate control of their work lives.

Prior academic studies have relied on either one of the approaches and the author's contention is that neither of the theories in isolation can explain the complexities that characterize the contemporary call center operator's labor process.

The study of control and its resistance can add to the understanding of the modern workplace. Since the call center environment is unique, the results of this study may have limited generalizability.

Future researchers can extend the approach used in this research to areas other than call centers that may have similar overlapping paradigms. Such an endeavor will enrich the understanding of complex phenomena, where multiple theories may be espoused to explain a particular research question.

A significant contribution of this study is to recognize that there is concentration of limited control and power in the hands of those who are controlled. Such an understanding may revive the “emancipatory tradition” of labour process theory and though it may not lead to the revolutionary overthrow of capitalism, it may lead to the awareness that strategies aimed at improving the lives of workers within the capitalist political economy are desirable.

Reviews the literature pertaining to the implementation of the advanced skills teacher (AST) category. Presents initial data from a current research programme which is investigating the introduction of the AST category into the education systems of Victoria and South Australia. Research involves a study of the implementation of the AST category in two primary schools, interviews with senior administrators and perusal of memoranda and other documents relating to AST introduction. Discusses perceptions of teachers on work and skills with reference to whether the teacher′s skill is an art or a craft and the changing importance of skill. The current scenario evident in education is a mix of deskilling, upgrading of skills and a maintenance of the existing skills.

The purpose of the paper is to discuss how the so‐called “modernisation” agenda has triggered changes in the structure and management of the UK public sector. The concern of the paper is with how such changes have impacted on the labour process of lecturers in the English further education sector.

A Bravermanian approach is adopted to examine aspects of change in the FE lecturer labour process. Empirical evidence is derived from three FE colleges and draws on data from semi‐structured interviews, a survey of lecturers and documentary evidence.

Power relations have been radically reinvented in these colleges, with senior managers now able to redefine the parameters of lecturers' contractual obligations. These colleges were characterised by standardisation, routinisation and rules driven by senior managers who saw themselves as “change agents” and “modernisers”. Lecturers, on the other hand, felt that they had less power, job autonomy and task discretion. The labour process provides a valid explanatory framework for linking these observed changes in workplace relations to broader matters of political economy.

The research provides detailed insights into changes in FE lecturers' working experiences. However, the reliance on three colleges may place some limitations on the generalisability of these findings.

FE lecturers are central to delivering on ministerial priorities around skills for work. The paper reveals that lecturers feel under‐valued, over‐worked and over‐managed. This raises questions as to the sustainability of current approaches to the management of FE lecturer labour.

The FE sector continues to be under‐researched and the paper therefore provides a valuable contribution.

Labor process theory explains that employers prefer technology and systems over employees for efficiency gains. However, the mechanisms explaining the influence of technology and systems on different work-related employee outcomes are still a question mark. The purpose of this study is to test a mediation mechanism explaining how workforce analytics influence the work fulfillment experience of employees through work volition.

This study collected dyadic data from 55 HR managers and 350 employees serving in 55 different subsidiaries of Multinational Corporations in Pakistan.

The statistical results demonstrate that workforce analytics negatively affect fulfillment at work. However, work volition may reduce the negative relationship between workforce analytics and fulfillment at work. This study also found a significant but negative relationship between work volition and fulfillment at work.

This study found that integrating the use of workforce analytics with the work volition of employees is critical for positive employee outcomes.

The fragmentation can either lead to an all-out civil war as in Sri Lanka or a frozen conflict as in Georgia. One of the main characteristics of fragmentation is the control of group members by their respective leaders. The chapter applies standard models of non-cooperative game theory to explain the endogenous fragmentation, which seeks to model the equilibrium formation of rival groups. Citizens become members of these rival groups and some sort of clientelism develops in which political leaders control their respective fragments of citizens. Once the divisions are created, the inter-group rivalry can trigger violent conflicts that may seriously damage the social fabric of a nation and threaten the prospect of peace for the people for a very long time. In other words, our main goal in this chapter is to understand the formation of the patron–client relationship or what is called clientelisation.