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Article
Publication date: 21 March 2016

Mohammad Anwer Anwer, Vatcharaporn Esichaikul, Mariam Rehman and Maria Anjum

The purpose of this paper is to analyze and evaluate the current status of e-government services in Afghanistan. To identify the evaluation criteria based on citizen satisfaction…

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Abstract

Purpose

The purpose of this paper is to analyze and evaluate the current status of e-government services in Afghanistan. To identify the evaluation criteria based on citizen satisfaction from e-government services, the proposed government-to-citizen (G2C) evaluation model is considered in the context of Afghanistan.

Design/methodology/approach

A conceptual G2C evaluation model and e-government evaluation model are proposed. The criteria used for the G2C evaluation model is based on the demand and supply side, which have an immense effect on citizen satisfaction. The mixed research method (quantitative and qualitative) is used, and quantitative data analysis results are supported through qualitative data analysis.

Findings

The findings reveal that citizen satisfaction from e-government services in Afghanistan are affected by services availability on multiple channels, citizen-centric features, paralingual support, process performance, skills divide, awareness, information security and transaction security.

Research limitations/implications

Yet to be addressed, three criteria deemed as significant factors are recommended to be included in the model, namely, government readiness, system quality (usability, service quality and information quality) for supply side and social divide for demand side. These three criteria can help in proposing a successful G2C evaluation model. Additionally, the quantitative data used in this study were collected through paper-based questionnaires. Data collection through Internet can help to get responses from various parts of the country for future evaluation of G2C services.

Practical implications

The key findings of this study are vitally important for e-government strategies and policy makers to design and disseminate appropriate e-government services to Afghan citizens. The proposed evaluation model can also be used as a guideline for e-government development in Afghanistan.

Originality/value

A conceptual model for e-government services evaluation approach is proposed based on literature review. The proposed G2C evaluation model identifies and validates key factors and criteria in the context of Afghanistan.

Details

Transforming Government: People, Process and Policy, vol. 10 no. 1
Type: Research Article
ISSN: 1750-6166

Keywords

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Article
Publication date: 27 July 2012

Mariam Rehman, Vatcharaporn Esichaikul and Muhammad Kamal

The purpose of this paper is to identify critical factors that enable citizens to adopt e‐Government services in a society which is at a rudimentary stage of e‐Government…

4197

Abstract

Purpose

The purpose of this paper is to identify critical factors that enable citizens to adopt e‐Government services in a society which is at a rudimentary stage of e‐Government adoption. To achieve the objective of the research study, an integrated conceptual model has been proposed and validated which is based on sound theoretical conditions, keeping in view the local context of Pakistani society.

Design/methodology/approach

An integrated conceptual model is proposed highlighting a comprehensive set of potential factors influencing the adoption of e‐Government services. The conceptual model was developed using related literature review and also by conducting expert reviews with government officials, academic researchers and software engineers in Pakistan.

Findings

From expert reviews, the results indicate that awareness, trust in the internet and trust in the government are the significant variables specific to the context of Pakistani society. The results of this study prove that awareness is a significant variable having influence on the citizens' intention to use e‐Government services, either to get information or to perform a transaction using the government web site. Information quality is found to be a significant variable when getting information from the government website. Perceived ease of use, service quality and transaction security are significant variables which influence the citizens' intention to perform transactions with the government.

Research limitations/implications

An integrated conceptual model is a robust way to explore the key factors that have great influence on e‐Government adoption. The target respondents for this study are internet users. In future, the research work will be extended by including technology divide citizens called offline respondents, i.e. less frequent internet users. The results of online and offline respondents are compared so that the perception of technology divide citizens may also be included to identify the factors influencing the adoption of e‐Government services.

Practical implications

The key findings are useful for policy makers and decision makers, for a real understanding of the needs of the citizens. The proposed model can be used as a guideline for e‐Government strategy formulation and implementation for the Government of Pakistan.

Originality/value

To address the originality, an integrated conceptual model is proposed to overcome the shortcomings of the previous models by adding factors and their respective variables to make the model more comprehensive. Later, the proposed conceptual model is customized and also validated according to the local context of Pakistani society.

Details

Transforming Government: People, Process and Policy, vol. 6 no. 3
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 14 October 2013

Vatcharaporn Esichaikul, Win Myint Aung, Clemens Bechter and Mariam Rehman

The purpose of this paper is to define standard guidelines for the development of a wiki collaboration space for e-Learning, in order to provide collaborative activities among…

797

Abstract

Purpose

The purpose of this paper is to define standard guidelines for the development of a wiki collaboration space for e-Learning, in order to provide collaborative activities among students, and between instructors and students.

Design/methodology/approach

The general requirements and extended features of wiki collaboration space were determined by conducting a requirement study and discussion with major stakeholders, i.e. students and tutors. Then, the wiki collaboration space was developed based on an open source wiki system. Finally, a wiki collaboration space was evaluated in terms of usability and collaboration effectiveness.

Findings

A comparison was performed between the wiki collaboration space and the original wiki in students’ works in an online course. The results showed that the effectiveness of collaboration and usefulness of wiki collaboration space were higher than original wiki in collaborative assignment.

Practical implications

As for practical implications, e-Learning developers/managers can use the outcome of this study as a guideline to integrate wiki and/or other social software to supplement e-Learning systems for better collaboration.

Originality/value

There is a need to define standard guidelines that provide the necessary features for wiki in e-Learning. In this study, extended features of wiki as collaborative learning tool were identified and evaluated to meet the needs of students in e-Learning environment.

Details

Journal of Enterprise Information Management, vol. 26 no. 5
Type: Research Article
ISSN: 1741-0398

Keywords

Available. Content available
Article
Publication date: 27 July 2012

Zahir Irani

133

Abstract

Details

Transforming Government: People, Process and Policy, vol. 6 no. 3
Type: Research Article
ISSN: 1750-6166

Available. Content available
Article
Publication date: 21 March 2016

584

Abstract

Details

Transforming Government: People, Process and Policy, vol. 10 no. 1
Type: Research Article
ISSN: 1750-6166

Available. Content available
Article
Publication date: 14 October 2013

Zahir Irani and Muhammad Kamal

203

Abstract

Details

Journal of Enterprise Information Management, vol. 26 no. 5
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 9 June 2023

Umar Farooq Sahibzada, Nadia Aslam Janjua, Muhammad Muavia and Suhaib Aamir

The purpose of this study is to examine the link between knowledge-oriented leadership (KOL) and organizational performance (OP) at Higher Education Institutions (HEIs) both…

589

Abstract

Purpose

The purpose of this study is to examine the link between knowledge-oriented leadership (KOL) and organizational performance (OP) at Higher Education Institutions (HEIs) both directly and indirectly through service innovation and knowledge-sharing quality.

Design/methodology/approach

This research used Smart PLS 4.0 to model structural equations using a sample comprising 237 academic staff from HEIs in China.

Findings

According to the study data, KOL has a negligible direct influence on organizational performance. The link between KOL and OP, on the other hand, is entirely mediated by the quality of knowledge sharing quality and service innovation.

Practical implications

The study results validate universities' experience with KOL and propose ways for academics at higher education institutions to prioritize the quality of knowledge sharing and service innovation, which in turn helps organizations function better in a volatile environment.

Originality/value

Despite the growing relevance of knowledge-oriented leadership in higher education, little research has been conducted to examine the mediating impact of numerous factors in the link between KOL and OP. The present research examines the link between knowledge-oriented leadership, the quality of knowledge sharing, service innovation and the performance of higher education institutions. The current study scientifically investigates the link between KOL and OP and offers insight into the existing literature by examining the mediating role of KSQ and SI.

Details

Journal of Organizational Effectiveness: People and Performance, vol. 11 no. 1
Type: Research Article
ISSN: 2051-6614

Keywords

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Article
Publication date: 21 August 2024

Muhammad Farooq, Imran Khan, Mariam Kainat and Adeel Mumtaz

Corporate social responsibility (CSR) has gained tremendous importance after several corporate scandals, financial crises and the rise of the hyper-competitive world. Firms must…

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Abstract

Purpose

Corporate social responsibility (CSR) has gained tremendous importance after several corporate scandals, financial crises and the rise of the hyper-competitive world. Firms must address multiple stakeholders’ interests to increase firm value. This study aims to investigate the effect of CSR on firm value. This study also examines the mediating role of enterprise risk management (ERM) and the moderating influence of corporate governance (CG) in this CSR-firm value relationship.

Design/methodology/approach

The sample of the study comprises 119 Pakistan Stock Exchange (PSX) listed firms and the study covers the period from 2010 to 2021. The corporate social responsibility performance has been quantified across five dimensions. These aspects are product, environment, employee relations, diversity and community. Four proxies i.e. strategy, operation, reporting and compliance, have been used to measure ERM. The governance quality of the sample companies was evaluated using the governance index, which included 29 governance provisions. The authors used the dynamic panel data technique (system-GMM) is used to achieve the objectives of the study. Furthermore, a firm’s engagement in CSR activities can also be measured through a multinational financial approach to check the robustness of the result.

Findings

Based on the regression analysis, the authors discovered that CSR was positively connected with firm value, validating the stakeholder view of CSR. Furthermore, following Baron and Kenny’s (1986) mediation technique, the findings confirm that ERM mediates this association. These results are robust by using the bootstrapping tests by Preacher and Hayes (2004). Furthermore, the result shows that corporate governance (CG) is positively connected with firm performance, and this relationship is strengthened in the presence of an effective governance system in the organization.

Practical implications

This study provides useful insights to regulators, investors and policymakers to consider CSR as a value-enhancing factor and encourage the development of enterprise risk management and compliance with CG mechanisms to improve firm value.

Originality/value

The presented analysis strengthens the existing CSR–firm value relationship by analyzing the mediating and moderating roles of ERM and CG, which have not yet been tested, particularly in the context of Pakistan.

Details

Corporate Governance: The International Journal of Business in Society, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1472-0701

Keywords

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Article
Publication date: 18 June 2020

Sohail Raza Chohan, Guangwei Hu, Wenfeng Si and Ahmad Tisman Pasha

This study aims to fulfill the research gap by suggesting an appropriate and adaptable e-government (e-gov) maturity model for Pakistan not just in the abstract pattern relatively…

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Abstract

Purpose

This study aims to fulfill the research gap by suggesting an appropriate and adaptable e-government (e-gov) maturity model for Pakistan not just in the abstract pattern relatively but also in a practical solution assured by the industry experts.

Design/methodology/approach

The qualitative research approach using key informants from the public sector domain; furthermore, e-gov performance artifacts were verified by the citizens through the process of focus group interviews.

Findings

The major finding of the study is the development of e-gov maturity model with implementations artifacts in proposed stages as follows: availability, interaction, integration, transactions and public participation.

Research limitations/implications

This study contributes a qualitative meta-synthesis in the field of e-gov maturity models and could support researchers who are in a quest of knowledge and references to develop new maturity models for their specific countries by providing them with useful resources for further investigation and study.

Practical implications

This maturity model will strengthen the argument that the e-gov services are necessary for the acceptance behaviour of the citizens and the prosperous public administration by the Government in Pakistan. This research strengthens the science-policy interface that has prevented governments from delivering changes on the ground to the public, and it will also identify diversified opportunities for the e-gov sector that can reverse the lack of investment in this domain.

Social implications

The study intends to provide directions to policymakers for the development of e-gov services for the citizens. Additionally, the public value of e-gov can be better understood in the form of citizens’ expectations from the government and this model will integrate public participation in the development of e-gov service.

Originality/value

The public value of e-gov can be better understood in the form citizens’ expectations from the government through this maturity model, furthermore, it can be recommended that the government can improve the relationship between the citizens and the state through the use of information and communication technologies which will strengthen the democratic process in Pakistan.

Details

Transforming Government: People, Process and Policy, vol. 14 no. 3
Type: Research Article
ISSN: 1750-6166

Keywords

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Article
Publication date: 7 September 2015

Mariam Mourad Hussein Abou-Youssef, Wael Kortam, Ehab Abou-Aish and Noha El-Bassiouny

– The purpose of this paper is to explore the effect of Islamic religiosity on consumer attitudes toward Islamic banking in Egypt.

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Abstract

Purpose

The purpose of this paper is to explore the effect of Islamic religiosity on consumer attitudes toward Islamic banking in Egypt.

Design/methodology/approach

The study utilizes a mixed-methods approach, employing both qualitative in-depth interviews and quantitative surveys.

Findings

The main findings of the study show that religiosity has an impact on consumer attitudes toward Islamic banking in Egypt. Major religiosity clusters were identified from the sample and these were associated with attitudes toward Islamic banking.

Practical implications

The findings of this research are of practical importance for marketers in Islamic banks, as they reflect on the likely role religiosity would play in shaping the attitudes of potential customers toward their products. Thus, marketers can use the religiosity scale in measuring intention to use their banking services.

Originality/value

The study was implemented in Egypt, where the volume of research on this topic is very limited; thus the context of the study is of value to researchers and practitioners and it can serve as a base for future studies in the Middle East region.

Details

International Journal of Bank Marketing, vol. 33 no. 6
Type: Research Article
ISSN: 0265-2323

Keywords

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