Search results

1 – 3 of 3
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 6 November 2017

Maria-José Canel, Evandro Samuel Oliveira and Vilma Luoma-aho

The purpose of this paper is threefold: to introduce a theoretical frame regarding the meaning of legitimacy as an intangible asset of the public sector; to test a way of…

3576

Abstract

Purpose

The purpose of this paper is threefold: to introduce a theoretical frame regarding the meaning of legitimacy as an intangible asset of the public sector; to test a way of operationalizing legitimacy typologies that allows exploring and comparing how citizens from two countries evaluate the legitimacy of public policies; and to suggest implications for governments’ legitimacy-building strategies in shared international crisis, such as the refugees coming from the Syrian region.

Design/methodology/approach

Building on Suchman’s typology, it was defined and categorized different types of legitimacy into concrete measurable, communication related statements concerning consequential, procedural, structural and personal. For the illustrative example, four focus groups were conducted in two different European societies as a mean to have two poles of comparison.

Findings

The paper reports current understanding of legitimacy by citizens, discusses how different legitimacy types might demand different communication and public diplomacy approaches. The basis for hypothesis for further research on how governments should build legitimacy during emerging societal issues such as immigration policies is set.

Practical implications

It proposes a typology and its operationalization, discusses how communication might shape legitimacy and profiles the challenge governments have in building it. Within a public diplomacy context, it brings clues for new strategies to the challenge of explaining policies on international crisis combining the tension of domestic with foreign publics.

Originality/value

There is little research so far in search for clues for communication strategies for the legitimacy of policies on the 2015 European refugee’s crisis. This contributes to the emerging area of intangible assets in the public sector and tests a focus-group research strategy with both hermeneutical and pragmatic aims. Combine public diplomacy theory with public sector intangible assets theory to respond to the tension of internal and external public demands.

Details

Journal of Communication Management, vol. 21 no. 4
Type: Research Article
ISSN: 1363-254X

Keywords

Available. Content available

Abstract

Details

Journal of Communication Management, vol. 21 no. 4
Type: Research Article
ISSN: 1363-254X

Access Restricted. View access options
Article
Publication date: 15 October 2024

Carlos Rodríguez-Pérez, Francisco José Murcia Verdú and María José Ufarte Ruiz

This paper addresses the social issue of misinformation in six European countries by investigating how intangible factors associated with the collective evaluation of…

52

Abstract

Purpose

This paper addresses the social issue of misinformation in six European countries by investigating how intangible factors associated with the collective evaluation of political-institutional behaviors and judgments regarding media practices and uses of online communication channels are related to citizens’ concerns about misinformation.

Design/methodology/approach

Based on a quantitative approach (data analysis), the study relies on data from the Eurobarometer 98.2 (2023), the official public opinion survey of European institutions. The analysis encompasses six European countries representing the pluralist-polarized (Spain, Italy and Greece) and democratic-corporatist models (Germany, Denmark and Sweden). With a multiple linear regression model, the research explores how independent variables help explain citizens' concerns regarding misinformation in each country.

Findings

The paper emphasizes three main findings: (1) for citizens in five out of six countries, the main factor associated with an increased misinformation concern is the distrust of political information on social network sites. (2) for citizens, how they evaluate the performance of traditional media relates to misinformation concerns and (3) this holds for countries categorized in pluralist-polarized and democratic-corporatist media system models.

Practical implications

Media managers and policymakers can leverage the insights from this research to address the social concern of misinformation.

Originality/value

This article adds value to existing misinformation studies by underscoring the significance of understanding how citizens’ assessments of political-institutional behaviors, journalism practices and the political use of online communication channels interconnect with the misinformation concern in both pluralist-polarized and democratic-corporatist models.

Details

Online Information Review, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1468-4527

Keywords

1 – 3 of 3
Per page
102050