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Article
Publication date: 1 January 2004

Vicente Ramos, Javier Rey‐Maquieira and Maria Tugores

This paper compares the training requirements of alternative tourism development strategies which are differentiated by the quality of service offered. The paper focuses on the…

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Abstract

This paper compares the training requirements of alternative tourism development strategies which are differentiated by the quality of service offered. The paper focuses on the Balearic Islands and use an original database that consists of a representative sample of Balearic hotels. This database includes data on both employers and employees and allows us to identify differences in job characteristics, as well as differences in human capital, with respect to both education and on‐the‐job training, depending on the category of the hotel. The article uses a discrete choice model to identify the characteristics of both employer and employee that determine the provision of training. It concludes that educational level is not a strong constraint on the mobility of workers between categories, and we show that on‐the‐job training has a role to play in the transition to alternative tourism development strategies.

Details

International Journal of Manpower, vol. 25 no. 1
Type: Research Article
ISSN: 0143-7720

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Article
Publication date: 24 May 2013

Constantine Manasakis, Alexandros Apostolakis and George Datseris

The purpose of this paper is to: study the relative efficiency between hotels operating under a brand and hotels operating independently, on the island of Crete, Greece; identify…

2081

Abstract

Purpose

The purpose of this paper is to: study the relative efficiency between hotels operating under a brand and hotels operating independently, on the island of Crete, Greece; identify the inefficiency causes; and suggest managerial implications to relevant business experts and managers in order to increase hotel efficiency in Crete and in other tourism destinations with similar characteristics.

Design/methodology/approach

The sample is constituted by 50 superior hotels (luxury and class A) operating in Crete in 2008: 25 hotels are operating as totally independent and 25 hotels are operating under a brand. The efficiency for the above hotels is estimated through the data envelopment analysis methodology.

Findings

First, nationally branded hotels are relatively the most efficient; internationally branded are the least efficient, while those operating under a local brand and the independent ones lie in between. This efficiency ranking can be explained by the interplay between operating under a brand and being flexible to changes in the local market's conditions. Second, the hotels' inefficiency cause is mainly due to the input/output configuration and not due to their management teams' performance to organize the inputs in the production process.

Research limitations/implications

A direction for future research could be to enrich input and output variables. The paper could also be extended through a larger sample of hotels and an enriched data set covering more variables for more than one year, so as to study the dynamics of hotel efficiency. The larger sample could also contain hotels from other popular tourist destinations in Greece.

Practical implications

The inefficiency causes are identified and, moreover, suggestions are made to hotel owners and managers, at the level of strategic and operational management, so as to increase hotel efficiency.

Originality/value

This is the first study measuring hotel efficiency in Greece. Moreover, it identifies the inefficiency causes of hotels and offers suggestions, at the level of strategic and operational management, so as to increase hotel efficiency, which are applicable to Crete as well as to other tourism destinations with similar characteristics.

Details

International Journal of Contemporary Hospitality Management, vol. 25 no. 4
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 1 January 2004

Rita Asplund and Wiemer Salverda

This special issue of the International Journal of Manpower aims to make a contribution to broadening our limited understanding of the role and impact of employer‐provided…

2070

Abstract

This special issue of the International Journal of Manpower aims to make a contribution to broadening our limited understanding of the role and impact of employer‐provided training for low‐skilled service sector workers. It brings together seven of the papers that were presented at the international conference “Adapting Education and Training for the Enhancement of Low‐Skilled Jobs” held at Helsinki in May 2002. The papers are situated at the crossroads where three different strands of research and policymaking meet: the training of the low skilled, the system of vocational training and the role of training for the service sector. The contributions cover an interesting variety of European countries: Ireland, Germany, the Netherlands, Austria, Sweden, Spain and the UK, with diverging levels of low‐skilled (un)employment, vocational training and service‐sector employment.

Details

International Journal of Manpower, vol. 25 no. 1
Type: Research Article
ISSN: 0143-7720

Keywords

Available. Open Access. Open Access
Article
Publication date: 17 September 2024

Maria Del Mar Garcia de los Salmones, Angel Herrero and Patricia Martínez García de Leaniz

This paper aims to analyse the determinants of the intention to share a post about an environmental issue posted by a tourism destination on Facebook. The authors use the…

483

Abstract

Purpose

This paper aims to analyse the determinants of the intention to share a post about an environmental issue posted by a tourism destination on Facebook. The authors use the stimulus-organism-response (SOR) model as a theoretical framework and consider cognitive variables (destination social responsibility, tourist social responsibility and three types of congruence) as antecedents of emotions and of the tourists’ response (intention to share). Specific factors related to the social platform (attachment and active use of social media) are also included.

Design/methodology/approach

The model was tested for two destinations with different positioning (green tourism versus sun and beach). For the sampling strategy, the authors conducted an online poll targeting Facebook users who had undertaken at least one trip in the previous year. The sample consisted of 1,001 individuals.

Findings

The empirical evidence obtained indicates that consumer–cause congruence is the most important variable for explaining the intention to share the post for both destinations, with the destination–cause congruence being non-significant. The authors also observed that active participation on the social network stimulated the intention to share this specific content.

Originality/value

Unlike prior research, this paper examined consumer motivators for engaging with online corporate social responsibility content for tourism destinations, specifically focusing on destination social responsibility in sustainable tourism. The model also incorporates three types of congruence, revealing variations in their impact on explaining the intention to share sustainability-related posts.

Objetivo

Este trabajo analiza los determinantes de la intención de compartir una publicación sobre un tema ambiental publicada por un destino turístico en Facebook. Utilizamos el modelo estímulo-organismo-respuesta (SOR, por sus siglas en inglés) como marco teórico y consideramos variables cognitivas (responsabilidad social del destino, responsabilidad social del turista y tres tipos de congruencia) como antecedentes de las emociones y de la respuesta de los turistas (intención de compartir). También se incluyen factores específicos relacionados con la plataforma social (apego y uso activo de las redes sociales).

Diseño/metodología/enfoque

El modelo se probó para dos destinos con diferentes posicionamientos (turismo verde versus sol y playa). Para la estrategia de muestreo, realizamos una encuesta en línea dirigida a usuarios de Facebook que habían realizado al menos un viaje en el año anterior. La muestra consistió en 1.001 individuos.

Resultados

La evidencia empírica obtenida indica que la congruencia consumidor-causa es la variable más importante para explicar la intención de compartir la publicación en ambos destinos, mientras que la congruencia destino-causa no fue significativa. También observamos que la participación activa en la red social estimuló la intención de compartir este contenido específico.

Originalidad

A diferencia de investigaciones previas, este artículo examinó los motivadores del consumidor para interactuar con contenido de responsabilidad social corporativa en línea de destinos turísticos, enfocándose específicamente en la responsabilidad social del destino en el turismo sostenible. El modelo también incorpora tres tipos de congruencia, revelando variaciones en su impacto en la explicación de la intención de compartir publicaciones relacionadas con la sostenibilidad.

研究目的

本研究分析了在Facebook上分享旅游目的地发布的环保问题帖子的意图决定因素。我们使用刺激-有机体-反应(SOR)模型作为理论框架, 并考虑了认知变量(目的地社会责任、游客社会责任和三种类型的一致性)作为情绪和游客反应(分享意图)的前因。此外, 还包括与社交平台相关的特定因素(社交媒体的依赖度和活跃使用)。

设计/方法论/研究方法

该模型针对两个具有不同定位(绿色旅游与阳光沙滩)的目的地进行了测试。我们通过在线问卷调查了过去一年内至少进行过一次旅行的Facebook用户, 最终样本量为1,001人。

研究发现

研究结果表明, 对于两个目的地, 消费者与环保事业一致性是解释分享帖子的意图的最重要变量, 而目的地与环保事业的一致性并不显著。我们还发现, 社交网络的活跃参与能激发用户分享此类特定内容的意图。

原创性

与以往研究不同, 本文探讨了消费者参与在线企业社会责任内容的动机, 特别关注于可持续旅游中的目的地社会责任。该模型还引入了三种类型的一致性, 并揭示了它们在解释分享可持续性相关帖子意图中的影响差异。

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Article
Publication date: 28 June 2013

Beatriz Morales‐Nin, Federico Cardona‐Pons, Antonio María Grau, Eugenio García, Itziar Alvarez and Silvia Pérez‐Mayol

The purpose of this paper is to provide a profile of fresh fish consumers and analyze trends in their choices of fresh fish. In addition, this study investigates whether being an…

393

Abstract

Purpose

The purpose of this paper is to provide a profile of fresh fish consumers and analyze trends in their choices of fresh fish. In addition, this study investigates whether being an active practitioner of angling or whether belonging to a household with angling activity has an effect on consumers' choices.

Design/methodology/approach

Consumers' habits, profiles, and perceptions were obtained from randomized personal interviews (n=395) at traditional markets (the main source of fresh fish for Spaniards) and from interviews with restaurant managers (n=11) carried out on Mallorca Island, in the West Mediterranean, in 2009.

Findings

A wide range of middle‐aged and middle‐class residents consumed fresh fish. The residents in the sample preferred to buy fish in traditional retail markets and consumed fish at least once a week, including a wide range of species. Consumers were satisfied with the quality of the fish but were moderately unsatisfied with the information that they received about the fish and fisheries. Although fish price was a factor in decisions to purchase, consumers were willing to pay more for local products of good quality. A significant proportion of individuals in the sample were themselves recreational fishers or belonged to households with recreational fishing members. These individuals shared a different consumer profile, tending to prefer local species that come at higher prices. A parallel survey of fish restaurants showed differences in preferred species depending on customers' place of residency and nationality.

Practical implications

The consumer trends that were identified and the perception of fresh fish captured by local fleets might have implications for commercialization and fishery management.

Originality/value

This is the first study of consumer choice related to leisure activity in a country with a very high rate of fish consumption.

Details

British Food Journal, vol. 115 no. 7
Type: Research Article
ISSN: 0007-070X

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