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Research networking in The Netherlands is exemplified by SURFnet BV. From the start user support has been given a high priority because networked information and communication services are still areas where inexperienced users need a lot of support before being able to benefit from them. However, providing every network user individually with suitable information is a major task and not necessarily one suited to network providers.

Materials for teaching, learning and research are moving into the digital sphere. This move is affecting scholarly communication, teaching and learning in the academic community in important ways. These are significant changes, operating at technical, service, organisational and cultural levels. In this paper we wish to examine some of these changes. However, our aims are modest: we will focus on technical developments and on some of the emerging services that these are making possible.

The MODELS (MOving to Distributed Environments for Library Services) project is based around a series of five workshops. The third of these, “Organising access to printed scholarly material”, proposed a co‐ordinated approach to providing access to a managed, distributed bibliographic resource. This article has two main ambitions: firstly it explores the influential outcomes of the third workshop, and secondly, it places this discussion in the wider MODELS context.

Serious games (SGs) are virtual systems that allow the reconstruction of the laws governing the behavior of complex adaptive systems such as urban transportation and social interaction. Unlike stated preference-based studies, improved visualization, feedback, and scores mediate players’ learning through experience. SG’s potential to understand users’ preferences regarding shared automated vehicles (SAVs) is developed. The investigation focused on three innovative, entirely automated commuting options: shared rides, shared cars, and automated transit. The research involved 10 participants actively involved in a competitive mode selection exercise, which emulated 50 workdays and was conducted in 10 separate sessions. The players aimed to maximize their overall score influenced by their mode choice, punctuality, and the other players’ choices. SG-obtained data was used to estimate a game-based discrete choice model. The sustainability policy implications of game-based methods on the future adoption of SAVs and impacts on other modes are further discussed.