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The purpose of this paper is to trace how the relationship between city governments and citizens has developed over time with the introduction of urban informatics and smart city technology.

The argument presented in the paper is backed up by a critical review approach based on a transdisciplinary assessment of social, spatial and technical research domains.

Smart cities using urban informatics can be categorised into four classes of maturity or development phases depending on the qualities of their relationship with their citizenry. The paper discusses the evolution of this maturity scale from people as residents, consumers, participants, to co-creators.

The paper’s contribution has practical implications for cities wanting to take advantage of urban informatics and smart city technology. First, recognising that technology is a means to an end requires cities to avoid technocratic solutions and employ participatory methodologies of urban informatics. Second, the most challenging part of unpacking city complexities is not about urban data but about a cultural shift in policy and governance style towards collaborative citymaking. The paper suggests reframing the design notion of usability towards “citizen-ability”.

The purpose of this paper is to explore social living labs as a participatory methodology and context for fostering digital literacy and community well-being. This approach is examined through a case study of Food Rescue Townsville, a voluntary community organisation in North Queensland, Australia.

Using qualitative case study methodology, the research investigated volunteers’ experience of a social living lab where they selected, installed and used open source Food Rescue Robot software.

The social living lab enhanced volunteers’ digital literacy and the organisation’s efficiency. The participatory nature and transformative intentions of social living labs are similar to action research as both promote social change through collaboration.

The case study intentionally focuses on one community organisation to gain in-depth insights of a real-life social living lab.

The paper models an innovative approach that contributes to community learning and well-being. It presents a social living labs framework for digital literacy development that is underpinned by participatory action research cycle and integrates informed learning principles. Social living labs provide a learning context and approach that extends beyond digital skills instruction to a holistic process of using information to learn. They enable individuals to participate as digital citizens in the creation, curation and use of digital information.

Informed digital learning through social living labs addresses the digital divide by fostering digital participation, volunteering and community engagement.

The paper is of interest to researchers, information literacy educators and community groups. Theoretical insights and participatory practices of the Food Rescue Townsville case, and the proposed social living labs framework are transferable to other communities.

Advances in new media and web technology are making it easier for organizations and their employees, suppliers, customers and stakeholders to participate in the creation and management of content. It is therefore, useful to understand how a corporate communication strategy can leverage these trends. The purpose of this paper is to discuss the take‐up and use of new media in organizations, highlighting a current approach to implementation issues.

The paper reviews and explores new media in organizations from three ecological layers: the social, discursive and technical, addressing who is communicating, the communication content and new media technology used.

The paper recommends a customer‐centered approach to implementing new media adoption in organizations using action research.

Academic literature is lagging behind the pace of technological change, and evaluation studies are limited.

The paper shows how new media and Web 2.0 services can be employed to work in tandem with conventional communication tools such as phone, fax and corporate intranets. Such a hybrid approach enables organizations to maintain and strengthen existing stakeholder relationships, but also reach out and build relationships with new stakeholders who were previously inaccessible or invisible.

This paper aims to inform design strategies for smart space technology to enhance libraries as environments for coworking and informal social learning. The focus is on understanding user motivations, behaviour, and activities in the library when there is no programmed agenda.

The study analyses gathered data over five months of ethnographic research at The Edge – a “bookless” library space at the State Library of Queensland in Brisbane, Australia, that is explicitly dedicated to coworking, social learning, peer collaboration, and creativity around digital culture and technology.

The results present five personas that embody people's main usage patterns as well as motivations, attitudes, and perceived barriers to social learning. It appears that most users work individually or within pre‐organised groups, but usually do not make new connections with co‐present, unacquainted users. Based on the personas, four hybrid design dimensions are suggested to improve the library as a social interface for shared learning encounters across physical and digital spaces.

The findings in this paper offer actionable knowledge for managers, decision makers, and designers of technology‐enhanced library spaces and similar collaboration and coworking spaces.

Telework has been widely used during the COVID-19 pandemic. However, distance work performed through teleworking may hinder organisational operations in public services owing to lower-than-expected work performance. This research paper aims to explore how teleworking relates to work performance and flexibility during the COVID-19 pandemic.

The sample included 178 managers and employees in public services. The relationships between the variables were evaluated using linear regression.

The findings indicated that telework affected work performance in public services in different ways. This research also explored the relationship between work performance and work flexibility. The findings revealed that telework had not improved the efficiency of public service work performance; however, the implementation of flexible work schedules owing to teleworking has improved the work performance of public services.

This study only focussed on organisations operating in the public services in Greece.

Teleworking in public services may negatively affect organisational operations due to lower-than-expected work performance.

This study could assist managers by showcasing that telework may be better implemented to improve work performance through work flexibility rather than as organisational change.

This novel research aims to gain a better understanding of the impact of telework on factors such as work performance and flexibility.

Nutritional disorders and unhealthy nutrition, which are recognised as the causes of many widespread health problems (overweight, obesity, diabetes, cardiovascular disease, cancer, etc.) have emerged as a significant problem that requires resolution. The purpose of this study is to influence dietary preferences and to reduce current health issues by using gamification as a social marketing tool. To this end, the decision-making processes affecting food choices in individuals based on calorific content were evaluated and the effectiveness of gamification in encouraging consumers to make lower-calorie choices was examined.

An experimental design was used to determine the effect of gamification on the dietary preferences of consumers. An independent factorial design (between groups) in which multiple variables were tested with different subjects was used to test the factors that were thought to affect the food choices made by the participants from gamified and non-gamified menus.

In Study 1, menus (gamified vs non-gamified) and nutritional consciousness (low vs high) had a significant main effect on the total calorie count of the selected foods. In Study 2, menus (gamified with prices vs non-gamified with prices) had a significant main effect on the total calorie count of the selected foods, while nutritional consciousness (low vs high) did not. A significant interaction was observed between menus and nutritional consciousness.

Gamification can be used as an important publicity tool for promoting public health using different influential factors such as price.

This study shows that people can change their food preferences positively through gamification. It shows further how people tend to evaluate the price of their food rather than the calorie count when making dietary preferences. Gamification can, therefore, be considered a promising social marketing tool for improving public health.

This paper aims to explore the integration of artificial intelligence (AI) in smart cities (SC) as a key aspect of enhancing urban governance and achieving the UN's Sustainable Development Goals (SDGs). This integration presents significant opportunities and certain risks that require careful and proportionate management.

Adopting a multidisciplinary approach, and using a hierarchical impact assessment method, this study suggests how to measure the impact of AI-enhanced SC projects on ethical principles throughout respective projects’ life cycle. Having outlined a typology of SC applications, and having matched them with specific AI models, this paper develops and applies an analytical framework that serves as a valuable tool for monitoring ethical aspects of AI-based projects implemented in SC.

The study presents a descriptive model and a single visual scheme that synthesize the analytical framework. These tools provide support to public and private stakeholders, including citizens, NGOs and academic and research institutes by offering a unified method to assess and understand the ethical implications of complex SC systems. Through a hierarchical approach, the study aggregates the impacts of child nodes at each layer.

The study's contribution consists in the introduction of a comprehensive analytical framework that enables a structured assessment of ethical implications in AI-enhanced SC projects. By providing a clear approach for monitoring ethical impacts, the research fills a gap in literature as well as in practice as regards responsible and ethical use of AI in urban governance.

Community health workers (CHWs) are vital to addressing public health system limitations in developing countries. However, effective identification and support of underperforming CHWs remains a challenge. This study develops a predictive model to proactively identify underperforming CHWs, facilitating targeted interventions for improved CHW programmes.

We developed a predictive model to identify underperforming CHWs in Uttar Pradesh, India. Data from 140,101 CHWs over a 12-month period was used to build, test and validate the model. Classification techniques, ensemble modeling and a model tuning algorithm were employed for accuracy optimization and early identification.

Logistic regression, decision trees and random forests yielded the best performance. While ensemble models offered no significant performance improvements over the base models, the model tuning algorithm effectively increased prediction accuracy by 19 percentage points. This enabled early identification of poor-performing CHWs and high-risk CHW clusters early in the year.

The developed model has significant potential to improve CHW programmes. It enables targeted support, feedback and resource allocation, leading to enhanced CHW performance, motivation and healthcare outcomes in the communities they serve. The model can provide personalised feedback to help CHWs overcome challenges and dynamic clustering facilitates proactive identification and tailored support for those at risk of underperformance.

This study is the first attempt to use predictive modelling to identify underperforming CHWs, advancing the nascent field of CHW performance analytics. It underscores the effectiveness of digital technologies and data in improving CHW programmes.

The Ghanaian banking industry has over the last 20 years witnessed tremendous growth to the extent that rural banks are now expanding their activities into urban centres. Hitherto, rural banks operated in rural and peri-urban areas in Ghana, but nowadays, there is an upsurge of rural banks activities in the urban centres of Ghana; and, they operate from rented premises, most of which are existing buildings in the urban areas. To meet the banking demands and the urban banking competitions such as the introduction of new technologies and regulations, the rural banks endeavour to expand (refurbish) the old/existing buildings with inherent adaptation and retrofitting challenges. Even though, adaptation and retrofit projects may not be popular in Ghana at large scales, this paper through combined methodology of constructive dialogue, case studies and condition survey approaches presents rural banks projects in Ghana as case studies of refurbishment and maintenance to “unearth” and resonate some key challenges of managing adaptation and retrofits in Ghana for future effective projects management solutions during their conception and execution. The paper aims to discuss these issues.

Through combined methodology of constructive dialogue, case studies and condition survey approaches this paper presents rural banks projects in Ghana as case studies of refurbishment and maintenance to “unearth” and resonate some key challenges of adaptation and retrofit projects.

The condition survey revealed unprecedented infrastructural drive by rural banks throughout Ghana and their desire to penetrate the urban areas as well. However, this drive unfortunately as it appeared, is not informed and carried out within the confines and dictates of existing legislations in Ghana. Again, it was found that adaptations and retrofitting will improve and integrate the rural banks in the urban economy through prudent project management practices.

Availability of local researches and literature on adaptations and retrofitting as project management practices in Ghana.

Retrofitting and adaptation projects in Ghana is crucial for project management practices on low-impact building as Ghana faces energy challenges.

This research brings to bear realistic programme to build capacity of personnel to strategically integrate the rural banks into the central banking system of Ghana as well as project management practices through better and effective monitoring for social, ethical and equity impacts of their project managers.

Apparently, adaptation and retrofit projects are not be popular in Ghana at large scales and this is the first time an academic paper of a kind has been written to guide and manage future adaptation and retrofit projects during their conception and execution as well as project management practices in general.