Marcos Medeiros, Ahmet Bulent Ozturk, Bendegul Okumus, Murat Hancer and Jeffrey Weinland
The purpose of this study is to propose and test a theoretical model investigating factors that influence travelers’ intention to use travel-related information shared by other…
Abstract
Purpose
The purpose of this study is to propose and test a theoretical model investigating factors that influence travelers’ intention to use travel-related information shared by other travelers through a novel category of travel-focused mobile applications, referred to as travel-tracking mobile applications (TTMAs).
Design/methodology/approach
Data collected from mobile app users who traveled for leisure purposes were used to test an extended version of the Unified Theory of Acceptance and Use of Technology 2, adding trust and privacy concerns as new constructs to the existing framework.
Findings
The current study found empirical and significant evidence that performance expectancy, effort expectancy, hedonic motivation and trust positively; and system privacy negatively influenced travelers’ intention to adopt TTMA to follow other travelers’ experiences.
Research limitations/implications
Limitations and directions for future research are widely explored in the final section of this study.
Practical implications
Practical implications for tourism, travel and hospitality technology companies, TTMA developers and entrepreneurs of travel-related and/or location-based mobile applications are discussed following the empirical findings of this study.
Originality/value
The current study findings add to the body of knowledge in the field of travel technology acceptance, and provide practical implications, especially for entrepreneurs and tourism technology vendors.
研究目的
本研究提出并测试了一个理论模型, 以探讨影响旅行者使用由其他旅行者提供的旅行相关信息的意图的因素。该信息通过一种名为“旅行追踪移动应用程序(TTMA)” 的新型旅游应用程序提供。
研究方法
本研究从休闲目的旅行的移动应用用户处收集数据, 测试了扩展版的“统一技术接受与使用模型 2(UTAUT2)”, 并在现有框架中新增了信任和隐私担忧作为构建要素。
研究发现
本研究发现的显著证据表明, 绩效预期、努力预期、享乐动机和信任对旅行者采用TTMA跟随其他旅行者体验的意图有正向影响; 而系统隐私对其意图有负面影响。
研究创新
根据本研究的实证发现, 旅游、旅行和酒店技术公司, TTMA开发者, 以及与旅行或基于位置的移动应用相关的企业家可以从中获得实际应用启示。本研究的结果丰富了旅游技术接受领域的知识体系, 并为企业家和旅游技术供应商, 尤其是旅行科技企业家, 提供了实际应用指导。
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Nan Hua, Arthur Huang, Marcos Medeiros and Agnes DeFranco
This study aims to examine how operator type moderates the relationship between hotel information technology (IT) expenditures and operating performance.
Abstract
Purpose
This study aims to examine how operator type moderates the relationship between hotel information technology (IT) expenditures and operating performance.
Design/methodology/approach
By adapting and extending O’Neill et al.’s (2008) and Hua et al.’s (2015) research, this study constructed an empirical model and tested proposed hypotheses, with Newey and West (1994) errors computed to accommodate potential heteroscedasticity and autocorrelation issues.
Findings
Operator type moderates the impact of hotel IT expenditures on operating performance. In particular, it appears that the operator type of franchising exerts a stronger moderating effect compared with other operator types explored.
Practical implications
This study, as the first of its kind, shows that the choice of operator type shapes how a hotel can effectively use IT expenditures to improve operating performance. This finding can be beneficial for hotel owners when making operator type decisions. In addition, operator type moderates the direct impact of IT expenditures on revenues and gross operating income. This study’s results show that franchised hotels seem to use IT expenditures more effectively compared with independently owned hotels.
Originality/value
This study contributes both theoretically and practically to understand how operator type moderates the relationship between IT expenditures and hotel performance. The research outcome provides a more holistic view that governs the relationships between IT expenditures, operator type and operating performance.
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Manuel Antonio Rivera, Valeriya Shapoval, Kelly Semrad and Marcos Medeiros
The study investigates how cultural festival attendees’ familiarity and involvement may influence their overall satisfaction and future behavioral intentions towards the festival.
Abstract
Purpose
The study investigates how cultural festival attendees’ familiarity and involvement may influence their overall satisfaction and future behavioral intentions towards the festival.
Design/methodology/approach
A path analysis is used to test the proposed model. The Sobel test is performed to determine the mediating role of attendee satisfaction on future behavioral intentions.
Findings
Attendee familiarity positively and directly impacts attendee involvement. Attendee satisfaction mediates the relationship between involvement and intention to return to the festival. The findings did not demonstrate a relationship between attendee involvement and intention to recommend the cultural festival. Attendees’ intention to return to the festival positively and directly impacts intention to recommend the festival.
Practical implications
For repeat cultural festival attendees, satisfaction is influenced by festival familiarity and involvement. As attendees become more satisfied with their festival involvement, their decision to return to the festival increases. The mediation effect of satisfaction indicates that this should be a priority, as it fully mediates the relationships. However, this is not the case as it relates to the intentions to recommend the festival.
Originality/value
The study contributes to literature on the impact of familiarity and involvement on repeat attendee satisfaction levels and how these relationships influence attendees’ decisions to return or recommend the festival. It is one of the first studies that investigates actual behavior of festival attendees, specifically in the context of an African-American cultural festival.
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Carolina Machado Saraiva and Pamella Thaís Magalhães Ferreira
This paper aims to unveil the spheres that were silenced by the media and academia with regard to the collapse of the Fundão Dam that occurred in 2015, in Mariana (Minas Gerais …
Abstract
Purpose
This paper aims to unveil the spheres that were silenced by the media and academia with regard to the collapse of the Fundão Dam that occurred in 2015, in Mariana (Minas Gerais - Brazil).
Design/methodology/approach
In an attempt to contribute to studies into the evil side of organizations, the authors use the theoretical contributions of corporate crime and the one-dimensional society. The authors used the “Samarco Mud” corporate crime case as an object of analysis, while a press conference with the company’s CEO and representatives from its parent companies was used as the analytical corpus. For the analysis, the authors used the content analysis technique.
Findings
The conclusions of this study point to the existence of subjects who were silenced about the phenomenon of the Fundão Dam collapse, a situation that reveals the power exercised by corporations and the totalitarian domination of the one-dimensional society as a social factor that favors the occurrence of corporate crimes.
Originality/value
The case in question is recent and not fully understood by academia. Neither is its organization around political and social movements understood with regard to the management implications for society and the environment. With a discussion that mixes the concepts of corporate crime and the one-dimensional society, this paper contributes to the base of critical studies in management, especially as far as concerns the mining policies used in the Southern Hemisphere.
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Kathrin Kirchner, Ralf Laue, Kasper Edwards and Birger Lantow
Medical diagnosis and treatment processes exhibit a high degree of variability, as during the process execution, healthcare professionals can decide on additional steps, change…
Abstract
Purpose
Medical diagnosis and treatment processes exhibit a high degree of variability, as during the process execution, healthcare professionals can decide on additional steps, change the execution order or skip a task. Process models can help to document and to discuss such processes. However, depicting variability in graphical process models using standardized languages, such as Business Process Model and Notation (BPMN), can lead to large and complicated diagrams that medical staff who do not have formal training in modeling languages have difficulty understanding. This study proposes a pattern-based process visualization that medical doctors can understand without extensive training. The process descriptions using this pattern-based visualization can later be transformed into formal business process models in languages such as BPMN.
Design/methodology/approach
The authors derived patterns for expressing variability in healthcare processes from the literature and medical guidelines. Then, the authors evaluated and revised these patterns based on interviews with physicians in a Danish hospital.
Findings
A set of business process variability patterns was proposed to express situations with variability in hospital treatment and diagnosis processes. The interviewed medical doctors could translate the patterns into their daily work practice, and the patterns were used to model a hospital process.
Practical implications
When communicating with medical personnel, the patterns can be used as building blocks for documenting and discussing variable processes.
Originality/value
The patterns can reduce complexity in process visualization. This study provides the first validation of these patterns in a hospital.
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Thiago Cesar de Oliveira, Lúcio de Medeiros and Daniel Henrique Marco Detzel
Real estate appraisals are becoming an increasingly important means of backing up financial operations based on the values of these kinds of assets. However, in very large…
Abstract
Purpose
Real estate appraisals are becoming an increasingly important means of backing up financial operations based on the values of these kinds of assets. However, in very large databases, there is a reduction in the predictive capacity when traditional methods, such as multiple linear regression (MLR), are used. This paper aims to determine whether in these cases the application of data mining algorithms can achieve superior statistical results. First, real estate appraisal databases from five towns and cities in the State of Paraná, Brazil, were obtained from Caixa Econômica Federal bank.
Design/methodology/approach
After initial validations, additional databases were generated with both real, transformed and nominal values, in clean and raw data. Each was assisted by the application of a wide range of data mining algorithms (multilayer perceptron, support vector regression, K-star, M5Rules and random forest), either isolated or combined (regression by discretization – logistic, bagging and stacking), with the use of 10-fold cross-validation in Weka software.
Findings
The results showed more varied incremental statistical results with the use of algorithms than those obtained by MLR, especially when combined algorithms were used. The largest increments were obtained in databases with a large amount of data and in those where minor initial data cleaning was carried out. The paper also conducts a further analysis, including an algorithmic ranking based on the number of significant results obtained.
Originality/value
The authors did not find similar studies or research studies conducted in Brazil.
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Wendson Dantas de Araújo Medeiros and Rosa Maria Rodrigues Lopes
The purpose of this study is to offer a straightforward, cost-effective, and feasible resolution for managers to assess their processes in a live manner using the process mining…
Abstract
Purpose
The purpose of this study is to offer a straightforward, cost-effective, and feasible resolution for managers to assess their processes in a live manner using the process mining technique and to identify anomalies in cases that deviate from the standard. Consequently, the findings of this research can be utilized by organizational managers, while process mining vendors can also leverage it as a feature for their solutions.
Design/methodology/approach
Our two-step method is designed to initially evaluate the level of standardization within the process, followed by identifying its underlying cause. These two steps are aimed at helping managers effectively evaluate their business processes. The steps are: (1). Start-End Case Diagram: This diagram allows for the evaluation of the lead time trend and identification of cases that deviate from the standard trend line in a service-based process. (2). Happy Path Analysis: Pareto law is suggested to identify the most frequent process variants.
Findings
This approach enables organizations to easily identify problematic cases and investigate bottlenecks when deviations from the standards occur.
Originality/value
The novelty of the paper lies in the introduction and utilization of the start-end case diagram, as well as the combination of this diagram with the Pareto law for the identification of happy path and root cause analysis.
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Barbara de Lima Voss, David Bernard Carter and Bruno Meirelles Salotti
We present a critical literature review debating Brazilian research on social and environmental accounting (SEA). The aim of this study is to understand the role of politics in…
Abstract
We present a critical literature review debating Brazilian research on social and environmental accounting (SEA). The aim of this study is to understand the role of politics in the construction of hegemonies in SEA research in Brazil. In particular, we examine the role of hegemony in relation to the co-option of SEA literature and sustainability in the Brazilian context by the logic of development for economic growth in emerging economies. The methodological approach adopts a post-structural perspective that reflects Laclau and Mouffe’s discourse theory. The study employs a hermeneutical, rhetorical approach to understand and classify 352 Brazilian research articles on SEA. We employ Brown and Fraser’s (2006) categorizations of SEA literature to help in our analysis: the business case, the stakeholder–accountability approach, and the critical case. We argue that the business case is prominent in Brazilian studies. Second-stage analysis suggests that the major themes under discussion include measurement, consulting, and descriptive approach. We argue that these themes illustrate the degree of influence of the hegemonic politics relevant to emerging economics, as these themes predominantly concern economic growth and a capitalist context. This paper discusses trends and practices in the Brazilian literature on SEA and argues that the focus means that SEA avoids critical debates of the role of capitalist logics in an emerging economy concerning sustainability. We urge the Brazilian academy to understand the implications of its reifying agenda and engage, counter-hegemonically, in a social and political agenda beyond the hegemonic support of a particular set of capitalist interests.
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Elenise Martins Rocha, Giancarlo Medeiros Pereira and Diego Augusto de Jesus Pacheco
This paper aims to examine the impact of predictive gamification, through a sales simulator game, as a strategy to minimize sales problems in organizations.
Abstract
Purpose
This paper aims to examine the impact of predictive gamification, through a sales simulator game, as a strategy to minimize sales problems in organizations.
Design/methodology/approach
This empirical study was executed in a large global company that produces and markets footwear for B2B and B2C markets. The company operates in more than 18 countries and adopts the gamification to train 7,600 sellers and 10,052 professionals directly linked to the sales area. The methodology adopted followed a qualitative and exploratory approach based on an in-depth case study analysis.
Findings
Results indicated that the use of predictive gamification allowed mitigating future problems, in average, four months in advance of the arrival of the new products at the points of sale. The main findings included improvement in sales arguments, product knowledge and sales closure. The company assigns the results to the implementation of the gamification and the possibility to simulate the evaluation of the level of readiness of the sales force resources. For this, the following three primary variables emerged: adequate definition of training content, analysis of the learning process and simulation of store reality.
Research limitations/implications
The authors introduced to the sales training literature the concept of predictive gamification. The predictive gamification allows anticipating and reducing future problems before the arrival of the new products in the market, improving the argument of sales, the knowledge about the products and the ratio of sales conversion of stores.
Practical implications
First, the content design of gamification needs to be carefully projected before the simulator development, considering the target audience and its particularities. Second, the construction of evaluation activities needs to consider contexts, actions and results. Third, monitoring the paths taken by the seller in the simulator environment is requisite. Fourth, the analysis of the results of vendor responses in the simulator environment can be obtained through learning management system reports. Fifth, the development of game simulators with advanced technologies may be done with low investment.
Originality/value
The findings have implications for the field vis-à-vis three main research gaps identified in the literature discussing gamification in sales training. First, the authors identified best practices from the application of gamification in sales training. Second, they showed the sales qualification processes, which can be improved by applying gamification. Third, they presented strategies of use of gamification as an approach allied to the training of sales professionals to generate enhanced sales results.