Lara Penco, Giorgia Profumo, Marco Remondino and Carolina Bruzzi
In recent years, critical events have heavily affected the cruise industry. Such events may variously influence customers’ intention to take a cruise in the future depending on…
Abstract
Purpose
In recent years, critical events have heavily affected the cruise industry. Such events may variously influence customers’ intention to take a cruise in the future depending on different factors. This paper aims to study such factors, in particular the emotions related to the event, the prior corporate reputation and the use of social media in the corporate communication strategies followed during the crisis.
Design/methodology/approach
The study is based on the development of a structured questionnaire submitted online via blogs and other social media. Overall, 572 cruiser opinions were used to test five research hypotheses by performing logistic regression analysis.
Findings
The degree of anger increases the likelihood of a critical event influencing the intention to take a cruise in the future. On the contrary, a former excellent corporate reputation reduces that likelihood and the high importance placed by potential customers on information about the critical event transmitted via social media does not have any influence.
Practical implications
The study has several managerial implications, as it identifies and analyses the variables cruise company managers should consider when dealing with critical events.
Originality/value
Despite the relevance of this topic, no studies have yet focused on how (and by which factors) a critical event may influence customers’ intention to take a cruise in the future.
Details
Keywords
Marco Pironti, Marco Remondino and Paola Pisano
This papers aims to deal with enterprise networks and clusters dynamics, as well as inter‐firm joint efforts and collaborations, in order to study their evolution and possible…
Abstract
Purpose
This papers aims to deal with enterprise networks and clusters dynamics, as well as inter‐firm joint efforts and collaborations, in order to study their evolution and possible effects when radical innovation occurs inside them.
Design/methodology/approach
In order to study these dynamics, with the optimal balancing among different strategies and the importance of exogenous parameters in cluster creation, a model is presented. It follows the agent‐based paradigm, particularly suited for describing complex social systems in which many parts interact among them. This allows one to create simulations of the studied system, and to test different hypotheses. Besides, it is the only paradigm in which the emergent features of complex systems can arise spontaneously, thanks to the bottom‐up design. A model is introduced and described in detail.
Findings
Qualitative results are described, reflecting current state‐of‐the art theories. The results show how clusters emerge and evolve among enterprises, and how radical innovation can trigger this phenomenon. Different managerial behaviour (externally or internally focused) is discussed as well.
Originality/value
The most important feature of a model based on agent is the possibility of repeating the experiment several times, by changing one or few variables at a time, by leaving the others unchanged. It constitutes for social sciences the equivalent of lab experiments for such disciplines as physics or chemistry. The presented model allows the study of different clustering scenarios, by changing the initial conditions.
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Keywords
Lukman E. Mansuri, D.A. Patel, Chika Udeaja, Busisiwe Chikomborero Ncube Makore, Claudia Trillo, Kwasi Gyau Baffour Awuah and Kumar Neeraj Jha
Across the architecture, engineering and construction industry, the application of building information modelling (BIM) as a digital technology for architectural heritage is…
Abstract
Purpose
Across the architecture, engineering and construction industry, the application of building information modelling (BIM) as a digital technology for architectural heritage is becoming increasingly relevant. However, scholarly research on the application of BIM for architectural heritage is still in its infancy stage and the research gaps and future directions of this research area are still unclear. This paper therefore aims to fill this gap by using a systematic and robust review using a mixed-method approach to show the gaps of research for BIM and architectural heritage and point to new directions for future works.
Design/methodology/approach
The study includes a quantitative scientometric analysis and mapping and a qualitative study. A total of 354 articles related to BIM and architectural heritage were analysed using a combination of quantitative and qualitative tools. The qualitative study consists of a systematic literature review supported by data collected from stakeholder and training workshops on digital technologies and BIM for heritage.
Findings
Findings from this study reveal the gaps in the field of heritage and BIM research according to retrieved articles from different countries and journals. Furthermore, emerging domains for future research were identified and these included: as-built modelling and 3D reconstruction; conservation, preservation and management; documentation; maintenance and restoration; virtual technology and simulation.
Originality/value
The common research challenges were identified as an integrated outcome of the findings revealed from the scientometric mapping and qualitative review and resulted in key BIM and heritage research priority recommendations relevant to researchers within this field.
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Giuseppe Festa, Matteo Rossi, Ashutosh Kolte and Mario Situm
This study aims to analyze the territory as a distinctive factor through which the concept and practice of “Made in Italy” operates. Specifically, the study considers the role of…
Abstract
Purpose
This study aims to analyze the territory as a distinctive factor through which the concept and practice of “Made in Italy” operates. Specifically, the study considers the role of local and sub-national entrepreneurial collaborations that preserve and enhance factors such as history, style and talent as the essence of Italian “quality” and as the pillar of Italian territorial capitalism.
Design/methodology/approach
The research examines this Italian phenomenon by investigating small and medium enterprises (SMEs) that successfully compete abroad (and also in the domestic market) with a “glocal” approach, adopting the entrepreneurial formula of industrial districts.
Findings
The results indicate that international expansion is becoming increasingly more complex (as is every growth/development strategy) but that “glocalism” could represent a potential driver for the success of internationalization strategies. Specifically, for SMEs operating in industrial districts, territorial capitalism could emerge as a unique competitive factor, because it is a component of local structural capital and global reputational capital, as in the case of “Made in Italy.”
Originality/value
In an increasingly globalized market environment, many companies look to foreign markets to maintain and expand competitive advantage and business performance. Once the companies embark on this endeavor, organizations are involved in governing and managing these networks of finance, production and communication and the distribution-related relationships that constitute globalization. The push to engage in international development is currently imperative for SMEs, which need to extend their business engagement beyond conventional local markets and identify and exploit their distinctive competitive advantage to be able to succeed. One possible way of achieving this is the close interaction with the local territories in which these enterprises reside.