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The purpose of this paper is to analyse the role of informal help at the workplace and identify its determinants and outcomes. With an agency model, a multidisciplinary framework is proposed to understand how the “managerial” logic that shapes formal communication combines with the social logic underlying informal help in the context of organisational changes.

With a sample of 12,475 employees of the French private sector, switching models estimate the determinants and impacts of informal help on wages and effort.

The results of this paper show that informal help networks reproduce discriminatory stereotypes, and they are driven by the firm’s instability, organisational design of workstation and social mechanisms. When employees help other workers, they intensify their effort. It pays to be helped, as recipients of help receive a wage premium. Results also suggest the existence of free-riding behaviours in informal help when workers do not reciprocate help

This approach of work organisation focuses on the analysis of productive interdependencies and social interactions at the workplace. The link between the formal organisation and the informal social structure is analysed with the concept of informal help. It also highlights the social dimension of performance.

In this article the authors examine how corporate social responsibility (CSR) affects the wage policy of firms. At the first glance, one may think that socially responsible firms want to attract employees via ethical concerns and corporate culture, thereby inducing a negative link between CSR and wages. On the other side, socially responsible firms can be expected to increase wages as social entrenchment strategies.

In order to correct for potential endogeneity bias, the authors employ a simultaneous equation model (SEM) on a French data set that includes 13,186 employees.

The authors show that CSR has an ambiguous impact on corporate wage policy depending on the type of monetary incentives and employee's occupation considered.

The authors extend prior research on the CSR–wage relationship by distinguishing between different forms of monetary incentives: the base wage, total wage and premium wage. Their results draw attention to the fact that the employees' occupation do matter. The evidence confirms that the effect of CSR on the wage is not to be taken for granted: it is wage form and occupation specific.