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Article
Publication date: 7 August 2017

Marc D. David and Marie-Eve Carignan

The purpose of this paper is to deal with the adaptation of communication strategies set out in the pre-crisis plan implemented by the members of Quebec’s public safety…

2076

Abstract

Purpose

The purpose of this paper is to deal with the adaptation of communication strategies set out in the pre-crisis plan implemented by the members of Quebec’s public safety authorities in the specific case of the rail explosion and fire that destroyed the downtown of Lac-Mégantic in July 2013.

Design/methodology/approach

Based on a triangulation approach combining three qualitative methodologies, namely in-depth interviews, analysis of communication artifacts, and news analysis, this research aims to determine how public safety authorities used the existing crisis management plan at the time of the Lac-Mégantic crisis. It also seeks to determine whether or not the crisis managers used emergent communication strategies, as defined by Mintzberg (2007). Finally, the case study also seeks to identify potentially unforeseen contextual elements that influenced the communication strategies deployed.

Findings

The analysis reveals that the disaster, whose magnitude and consequences were unprecedented in Canada, prompted those in charge of public safety to review the established crisis management communication strategies and practices in order to adapt to the realities of a particular terrain and context. It is important to mention, first, that the crisis was managed in an unforeseen context of a twofold digital divide that created a dead zone for emergency and public health messages; and, second, that direct communication with the victims revealed major difficulty in understanding such messages (literacy). As a result, the traditional and digital communication strategies established in the crisis management plan had to be rapidly reviewed in order to incorporate “old-fashioned” communication tools, such as giving out information door-to-door, meeting with people on their front porches, and holding informal street gatherings with public health doctors and social workers to better communicate messages to the disaster victims and to promote the adoption of safe behaviors.

Originality/value

The findings demonstrate that in a crisis and emergency context, communication efforts must sometimes deviate from the planned strategies and come back to simple, direct, and “human” communication methods in order to adapt to the realities of the victims.

Details

Corporate Communications: An International Journal, vol. 22 no. 3
Type: Research Article
ISSN: 1356-3289

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Article
Publication date: 1 March 1979

Richard Woods

With the development and growth of the Washington Library Network Computer System in recent years, it has emerged as an effective and efficient automated system to support…

161

Abstract

With the development and growth of the Washington Library Network Computer System in recent years, it has emerged as an effective and efficient automated system to support acquisitions, cataloging and other technical processing functions in libraries of all types and sizes. The online union catalog and COM catalog production has greatly expanded the effectiveness of reference and interlibrary loan services. This article covers all features of the computer system. It outlines system hardware, software, and the file structure as well as providing a description of the use of the system. Also discussed are system features such as authority and bibliographic quality control, precision database searching, and automated fund accounting for acquisitions and fiscal management. Other areas covered in this paper are: governance, administration, training, research and development, and types of users, both online and those which want to transfer software as in the recent successful installation of WLN software at the National Library of Australia.

Details

Online Review, vol. 3 no. 3
Type: Research Article
ISSN: 0309-314X

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Article
Publication date: 1 June 2004

Martin Kurth, David Ruddy and Nathan Rupp

Metadata and information technology staff in libraries that are building digital collections typically extract and manipulate MARC metadata sets to provide access to digital…

2454

Abstract

Metadata and information technology staff in libraries that are building digital collections typically extract and manipulate MARC metadata sets to provide access to digital content via non‐MARC schemes. Metadata processing in these libraries involves defining the relationships between metadata schemes, moving metadata between schemes, and coordinating the intellectual activity and physical resources required to create and manipulate metadata. Actively managing the non‐MARC metadata resources used to build digital collections is something most of these libraries have only begun to do. This article proposes strategies for managing MARC metadata repurposing efforts as the first step in a coordinated approach to library metadata management. Guided by lessons learned from Cornell University library mapping and transformation activities, the authors apply the literature of data resource management to library metadata management and propose a model for managing MARC metadata repurposing processes through the implementation of a metadata management design.

Details

Library Hi Tech, vol. 22 no. 2
Type: Research Article
ISSN: 0737-8831

Keywords

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Book part
Publication date: 29 April 1994

Karen Markey Drabenstott and Diane Vizine-Goetz

Abstract

Details

Using Subject Headings for Online Retrieval: Theory, Practice and Potential
Type: Book
ISBN: 978-0-12221-570-4

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Article
Publication date: 1 February 1980

PHILIP BRYANT

The nature and purpose of the catalogue has been the focus of considerable and vigorous debate during the past decade. This article attempts to identify those topics which have…

376

Abstract

The nature and purpose of the catalogue has been the focus of considerable and vigorous debate during the past decade. This article attempts to identify those topics which have been the most significant causes of the debate and discusses: the need for catalogues; users and non‐users; the nature of the bibliographic record and catalogue entry; the development of UK and LC MARC; standards, including exchange formats, the development of the ISBD, and the concept of UBC (Universal Bibliographic Control); the Anglo‐American Cataloguing Rules and the controversy over the implementation of AACR2; COM catalogues; subsets of the MARC record; co‐operatives, networks and resource sharing; and the development of subject access methods better suited to COM and online catalogues. The relevance of catalogue research activities at Bath University and elsewhere is highlighted.

Details

Journal of Documentation, vol. 36 no. 2
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 1 April 1979

VINE is produced at least four times a year with the object of providing up‐to‐date news of work being done in the automation of library housekeeping processes, principally in the…

69

Abstract

VINE is produced at least four times a year with the object of providing up‐to‐date news of work being done in the automation of library housekeeping processes, principally in the UK. It is edited and substantially written by Tony McSean, Information Officer for Library Automation based in Southampton University Library and supported by a grant from the British Library Research and Development Department. Copyright for VINE articles rests with the British Library Board, but opinions expressed in VINE do not necessarily reflect the views and policies of the British Library. The subscription to VINE is £10 per year and the subscription period runs from January to December.

Details

VINE, vol. 9 no. 4
Type: Research Article
ISSN: 0305-5728

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Book part
Publication date: 6 November 1992

Patricia B. Culkin

Abstract

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Advances in Librarianship
Type: Book
ISBN: 978-0-12024-616-8

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Article
Publication date: 1 June 1979

VINE is produced at least four times a year with the object of providing up‐to‐date news of work being done in the automation of library housekeeping processes, principally in the…

55

Abstract

VINE is produced at least four times a year with the object of providing up‐to‐date news of work being done in the automation of library housekeeping processes, principally in the UK. It is edited and substantially written by Tony McSean, Information Officer for Library Automation based in Southampton University Library and supported by a grant from the British Library Research and Development Department. Copyright for VINE articles rests with the British Library Board, but opinions expressed in VINE do not necessarily reflect the views and policies of the British Library. The subscription to VINE is £10 per year and the subscription period runs from January to December.

Details

VINE, vol. 9 no. 6
Type: Research Article
ISSN: 0305-5728

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Article
Publication date: 1 April 2003

Georgios I. Zekos

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some…

101368

Abstract

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

Details

Managerial Law, vol. 45 no. 1/2
Type: Research Article
ISSN: 0309-0558

Keywords

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Book part
Publication date: 13 September 1999

Jonathan S. Leonard, Benoit Mulkay and Marc Van Audenrode

Abstract

Details

The Creation and Analysis of Employer-Employee Matched Data
Type: Book
ISBN: 978-0-44450-256-8

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