Karen Lizzette Orengo Serra and María Sánchez-Jauregui
This study explores how small- and medium-sized enterprises (SMEs) in the food industry in Puerto Rico can enhance resilience to cope with critical infrastructure (CI) collapse…
Abstract
Purpose
This study explores how small- and medium-sized enterprises (SMEs) in the food industry in Puerto Rico can enhance resilience to cope with critical infrastructure (CI) collapse due to natural disasters. This study aims to validate the food supply chain (FSC) resilience model for SMEs in rural areas.
Design/methodology/approach
This study used qualitative in-depth interviews to gather data and a coding process for the analysis. The participants were members of the FSC located in the municipality of Adjuntas and nearby towns in Puerto Rico. For this study, the sample participants selected to conduct the interviews were the farmers, producers and retailers.
Findings
The results show the importance of local CI backup, networks and flexibility among FSC members in alternating supply chain logistics and distribution. Other transportation modes include drone pilots, aerial and land, facilities to transport and deliver merchandise and positioning farmers and producers as important players in the FSC.
Originality/value
A modified FSC resilience model from previous research is presented to include SMEs located in highly vulnerable remote zones, where access to resources is limited after a disruptive event, and a typology of enterprises with local CI backup according to their level of adoption of resilient practices. This study contributes to enhancing resilience and mitigating the vulnerabilities of SMEs after the CI collapses.
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Frank Lozada-Contreras, Karen L. Orengo-Serra and Maria Sanchez-Jauregui
Given that few studies examine how disruptive events affect customer relationships during and after the event, this study examines the resilience of companies in Puerto Rico…
Abstract
Purpose
Given that few studies examine how disruptive events affect customer relationships during and after the event, this study examines the resilience of companies in Puerto Rico, their underlying vulnerabilities, and how they deployed customer relationship management (CRM) resilience strategies during and after Hurricane Maria.
Design/methodology/approach
The study analyzed data gathered from qualitative focus groups composed of 41 firms via an exploratory approach. Participants were business owners and managers of enterprises in Puerto Rico.
Findings
All companies faced critical government infrastructure failures that affected their CRM activities. Firms implemented one or more CRM resilience strategies in response to the natural disaster. Accordingly, a comprehensive, adaptive CRM contingency model was postulated using marketing crisis management strategies discussed in the literature, existing resilience models and research studies in marketing resilience. The adaptive CRM contingency model operationalizes all processes at the business-logic level via the event-driven process chain (EPC) language, thus making it easier to understand and employ.
Originality/value
This study presents a unique model that shows the value of CRM and its capacity to evolve under disruptive environments that affect company–customer relationships. The operationalization of the model allows practitioners, policymakers and academic researchers to better understand how CRM is not only a suitable tool for managing business continuity after a natural disaster but also a mitigating technique for responding to new customer needs and expectations.
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Karen L. Orengo Serra and Maria Sanchez-Jauregui
Critical infrastructure (CI) plays an essential role in reading, reacting and responding while dealing with natural disasters. This study address food supply chain resilience by…
Abstract
Purpose
Critical infrastructure (CI) plays an essential role in reading, reacting and responding while dealing with natural disasters. This study address food supply chain resilience by proposing an FSC resilience model that explains the food product and transport flow via production, processing, distribution and retailing in circumstances of (CI) collapses post a natural disaster.
Design/methodology/approach
A combination of qualitative methods was conducted to obtain a comprehensive overview of the food and beverage sector in Puerto Rico. The full dataset comprised of seven focus groups for a total of 52 participants and 12 in-depth interviews.
Findings
FSC resilience is seen in this study through the managerial actions taken by members of the Chain: innovating, transforming, adapting, and flexibilising business models and operations.
Originality/value
This study is the first to address FSC resilience from the perspective of net food importer economy in the context of natural disasters and prolonged Critical infrastructure (CI) breakdown, and the first one in proposing an FSC resilience model that explains the food product and transport flow via production, processing, distribution and retailing in circumstances of CI collapses post a natural disaster.
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Leila M. Marcano Nieves, Juan C. Sosa-Varela, Maribel Ortiz and Francisco Montalvo
This study investigates the impact of top management’s networking capabilities on the organizational networking and absorptive capacities of small and medium-sized enterprises…
Abstract
Purpose
This study investigates the impact of top management’s networking capabilities on the organizational networking and absorptive capacities of small and medium-sized enterprises (SMEs) in Puerto Rico. This study aims to enhance understanding of how top management influences the networking behaviors that drive SME performance.
Design/methodology/approach
Data were collected from Puerto Rican SMEs and analyzed using multi-item reflective indicators on a five-point Likert scale. Partial least squares structural equation modeling was used to test the hypotheses and explore relationships between networking capabilities and absorptive capacities.
Findings
The study finds that top management’s networking capabilities are predominantly reactive, significantly impacting information acquisition, opportunity enabling and weak-tie resource mobilization. Both potential and realized absorptive capacities are critical for SMEs to leverage resources for competitive advantage.
Research limitations/implications
Further research is needed to explore how these findings apply to other regions or industries and expand on the role of proactive networking in enhancing SME competitiveness.
Practical implications
The study underscores the importance of refining proactive and reactive networking capabilities to sustain competitive advantage in dynamic environments.
Social implications
Puerto Rico’s unique economic context, including natural disasters and economic downturns, makes the findings relevant for SMEs in similar regions that rely on strong networks for resilience.
Originality/value
This research contributes to the dynamic capabilities literature by confirming SMEs’ proactive and reactive networking dimensions. It also offers a unique perspective by focusing on Puerto Rican SMEs facing distinct economic and social challenges.
Objetivo
Este estudio investiga el impacto de las capacidades de networking de la alta dirección en las redes organizacionales y las capacidades de absorción de las pequeñas y medianas empresas (PYMEs) en Puerto Rico. La investigación tiene como objetivo mejorar la comprensión de cómo la alta dirección influye en los comportamientos de networking que impulsan el desempeño de las PYMEs.
Diseño/metodología/enfoque
Se recopilaron datos de PYMEs puertorriqueñas y se analizaron utilizando indicadores reflexivos de múltiples ítems en una escala Likert de cinco puntos. Se empleó el modelo de ecuaciones estructurales de mínimos cuadrados parciales (PLS-SEM) para probar las hipótesis y explorar las relaciones entre las capacidades de networking y las capacidades de absorción.
Resultados
El estudio encuentra que las capacidades de networking de la alta dirección son predominantemente reactivas, lo que impacta significativamente en la adquisición de información, la habilitación de oportunidades y la movilización de recursos a través de vínculos débiles. Tanto las capacidades de absorción potenciales como las realizadas son fundamentales para que las PYMEs aprovechen los recursos para obtener una ventaja competitiva.
Originalidad/valor
Esta investigación contribuye a la literatura sobre capacidades dinámicas al confirmar las dimensiones proactivas y reactivas de networking en las PYMEs. También ofrece una perspectiva única al centrarse en las PYMEs de Puerto Rico que enfrentan desafíos económicos y sociales particulares.
Limitaciones de la investigación/implicaciones
Se necesita más investigación para explorar cómo estos hallazgos se aplican a otras regiones o industrias y para profundizar en el papel del networking proactivo en la mejora de la competitividad de las PYMEs.
Implicaciones prácticas
El estudio subraya la importancia de perfeccionar las capacidades de networking proactivas y reactivas para mantener una ventaja competitiva en entornos dinámicos.
Implicaciones sociales
El contexto económico único de Puerto Rico, incluidas las catástrofes naturales y las recesiones económicas, hace que los hallazgos sean relevantes para PYMEs en regiones similares que dependen de redes sólidas para su resiliencia.
Objetivo
Este estudo investiga o impacto das capacidades de networking da alta gestão nas redes organizacionais e nas capacidades de absorção das pequenas e médias empresas (PMEs) em Porto Rico. A pesquisa visa melhorar a compreensão de como a alta gestão influencia os comportamentos de networking que impulsionam o desempenho das PMEs.
Desenho/metodologia/abordagem
Os dados foram coletados de PMEs porto-riquenhas e analisados usando indicadores reflexivos de múltiplos itens em uma escala Likert de cinco pontos. Foi utilizado o modelo de equações estruturais de mínimos quadrados parciais (PLS-SEM) para testar as hipóteses e explorar as relações entre as capacidades de networking e as capacidades de absorção.
Resultados
O estudo conclui que as capacidades de networking da alta gestão são predominantemente reativas, impactando significativamente a aquisição de informações, a habilitação de oportunidades e a mobilização de recursos através de vínculos fracos. Tanto as capacidades de absorção potenciais quanto as realizadas são fundamentais para que as PMEs aproveitem os recursos para obter vantagem competitiva.
Originalidade
Esta pesquisa contribui para a literatura sobre capacidades dinâmicas ao confirmar as dimensões proativas e reativas de networking nas PMEs. Também oferece uma perspectiva única ao focar nas PMEs de Porto Rico, que enfrentam desafios econômicos e sociais distintos.
Limitações da pesquisa/implicações
Mais pesquisas são necessárias para explorar como esses achados se aplicam a outras regiões ou indústrias, além de expandir o papel do networking proativo no aumento da competitividade das PMEs.
Implicações práticas
O estudo destaca a importância de aperfeiçoar as capacidades de networking proativas e reativas para manter a vantagem competitiva em ambientes dinâmicos.
Implicações sociais
O contexto econômico único de Porto Rico, incluindo desastres naturais e crises econômicas, torna os achados relevantes para PMEs em regiões semelhantes que dependem de redes sólidas para sua resiliência.
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This paper discloses the risk management response strategies and the perceived effectiveness of the strategies employed by companies operating within manufacturing clusters in…
Abstract
Purpose
This paper discloses the risk management response strategies and the perceived effectiveness of the strategies employed by companies operating within manufacturing clusters in Puerto Rico from 2016 until 2020, the second year of the coronavirus disease 2019 (COVID-19) pandemic.
Design/methodology/approach
The research design consists of questionnaire-based survey responses from companies belonging to manufacturing clusters, followed by semi-structured interviews and secondary sources of information.
Findings
The results reveal the risk responses used to manage specific risk types. Albeit respondents' dependency on an assortment of company-centric and cluster-bound risk response strategies, the perception is that the former is more effective when adequate local sources are available and the latter when the cluster has strong interconnectedness among the cluster's members.
Research limitations/implications
Furthermore, there is a generalized belief that long-term cluster-bound strategies are required to complement individual companies' overall risk management strategies.
Originality/value
This paper demonstrated that due to the volatility, uncertainty, complexity and ambiguity (VUCA) nature of the Caribbean region, mixed risk management might result in better and more favorable long-term performance.
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Maria Gianni, Antonella Reitano, Marco Fazio, Athanasia Gkimperiti, Nikolaos Karanasios and David W. Taylor
During the Covid-19 pandemic, people were deprived of their freedom, unable to engage in physical and social activities, and worried about their health. Uncertainty, insecurity…
Abstract
Purpose
During the Covid-19 pandemic, people were deprived of their freedom, unable to engage in physical and social activities, and worried about their health. Uncertainty, insecurity, and confinement are all factors that may induce stress, uneasiness, fear, and depression. In this context, this study aims to identify possible relationships of emotions caused by health risks and restrictions to outdoor activities with well-informed decisions about food consumption.
Design/methodology/approach
The theoretical framework of this research draws on the stimulus-organism-response paradigm yielding six research hypotheses. An online survey was designated to test these hypotheses. A total of 1,298 responses were gathered from Italy, Greece, and the United Kingdom. Data analyses include demographic group comparisons, moderation, and multiple regression tests.
Findings
The results showed that when people miss their usual activities (including freedom of movement, social contact, travelling, personal care services, leisure activities, and eating at restaurants) and worry about their health and the health of their families, they turn to safer food choices of higher quality, dedicating more of their time and resources to cooking and eating.
Research limitations/implications
The findings showcase how risk-based thinking is critical for management and marketing strategies. Academics and practitioners may rely on these findings to include extreme conditions within their scope, understanding food literacy as a resilience factor to cope with health risks and stimulated emotions.
Originality/value
This study identified food behavioural patterns under risk-laden conditions. A health risk acted as an opportunity to look at food consumption as a means of resilience.