Maor Weinberger and Dan Bouhnik
This exploratory study explores usage habits in music streaming applications (MSA) and their influence on various dimensions, such as: changes in personal music management (PMM…
Abstract
Purpose
This exploratory study explores usage habits in music streaming applications (MSA) and their influence on various dimensions, such as: changes in personal music management (PMM) and musical information retrieval; sense of ownership over songs being stored on MSA; and privacy concerns when using those applications. It also investigates the potential effect of demographic factors and personal musical preferences on the tested variables.
Design/methodology/approach
This is examined by using a mixed methodology that is consisted of two phases – qualitative and quantitative: The qualitative phase includes semistructured interviews with three MSA users, and the quantitative phase includes the distribution of closed-ended questionnaires among 192 users of MSA.
Findings
It seems that the musical information management methods have changed dramatically with the introduction of MSA. Also, the findings show that even though users are only moderately concerned about their privacy within MSA, they are willing to pay for premium services that will ensure privacy protection. Interestingly, personal musical preference was found to affect the belief in the potential of using MSA as part of a social activity and on the willingness to pay for premium services within them.
Originality/value
This paper represents an extension of the article by Weinberger and Bouhnik (2019). It appears to be the first academic research to investigate the issue of musical information retrieval and PMM among MSA. In addition, it is the first study that takes into account privacy-related issues among MSA users.
Peer review
The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-04-2020-0118
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Maor Weinberger, Maayan Zhitomirsky-Geffet and Dan Bouhnik
The purpose of this paper is to investigate the attitudes and influential factors of users’ knowledge and use of the tools designated for controlling and enhancing online privacy…
Abstract
Purpose
The purpose of this paper is to investigate the attitudes and influential factors of users’ knowledge and use of the tools designated for controlling and enhancing online privacy, which are referred to as online privacy literacy (OPL). Particularly, inspired by the protection motivation theory, a motivational factor is defined as comprising several variables which reflect users’ motivation to protect their online privacy.
Design/methodology/approach
To this end, a user study was conducted based on the quantitative method with the participation of 169 students from the Israeli academia who were administered closed-ended questionnaires.
Findings
Generally low to moderate levels of OPL were obtained. Interestingly, the multivariate linear regression analysis showed that motivational factors, such as users’ concern for personal information protection on the internet and users’ privacy self-efficacy and sense of anonymity when visiting a website, were among the strongest predictive factors of users’ OPL level.
Social implications
This research has social implications that might contribute to an increase in the OPL among internet users.
Originality/value
The direct influence of the examined factors on users’ OPL was not previously discussed in the literature. As a result of the study, a comprehensive model of user online privacy behavior was constructed.
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Timothy J. Vogus, Andrew Gallan, Cheryl Rathert, Dahlia El-Manstrly and Alexis Strong
Healthcare delivery faces increasing pressure to move from a provider-centered approach to become more consumer-driven and patient-centered. However, many of the actions taken by…
Abstract
Purpose
Healthcare delivery faces increasing pressure to move from a provider-centered approach to become more consumer-driven and patient-centered. However, many of the actions taken by clinicians, patients and organizations fail to achieve that aim. This paper aims to take a paradox-based perspective to explore five specific tensions that emerge from this shift and provides implications for patient experience research and practice.
Design/methodology/approach
This paper uses a conceptual approach that synthesizes literature in health services and administration, organizational behavior, services marketing and management and service operations to illuminate five patient experience tensions and explore mitigation strategies.
Findings
The paper makes three key contributions. First, it identifies five tensions that result from the shift to more patient-centered care: patient focus vs employee focus, provider incentives vs provider motivations, care customization vs standardization, patient workload vs organizational workload and service recovery vs organizational risk. Second, it highlights multiple theories that provide insight into the existence of the tensions and how they may be navigated. Third, specific organizational practices that engage the tensions and associated examples of leading organizations are identified. Relevant measures for research and practice are also suggested.
Originality/value
The authors develop a novel analysis of five persistent tensions facing healthcare organizations as a result of a shift to a more consumer-driven, patient-centered approach to care. The authors detail each tension, discuss an existing theory from organizational behavior or services marketing that helps make sense of the tension, suggest potential solutions for managing or resolving the tension and provide representative case illustrations and useful measures.