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Article
Publication date: 9 October 2020

Maor Weinberger and Dan Bouhnik

This exploratory study explores usage habits in music streaming applications (MSA) and their influence on various dimensions, such as: changes in personal music management (PMM…

3218

Abstract

Purpose

This exploratory study explores usage habits in music streaming applications (MSA) and their influence on various dimensions, such as: changes in personal music management (PMM) and musical information retrieval; sense of ownership over songs being stored on MSA; and privacy concerns when using those applications. It also investigates the potential effect of demographic factors and personal musical preferences on the tested variables.

Design/methodology/approach

This is examined by using a mixed methodology that is consisted of two phases – qualitative and quantitative: The qualitative phase includes semistructured interviews with three MSA users, and the quantitative phase includes the distribution of closed-ended questionnaires among 192 users of MSA.

Findings

It seems that the musical information management methods have changed dramatically with the introduction of MSA. Also, the findings show that even though users are only moderately concerned about their privacy within MSA, they are willing to pay for premium services that will ensure privacy protection. Interestingly, personal musical preference was found to affect the belief in the potential of using MSA as part of a social activity and on the willingness to pay for premium services within them.

Originality/value

This paper represents an extension of the article by Weinberger and Bouhnik (2019). It appears to be the first academic research to investigate the issue of musical information retrieval and PMM among MSA. In addition, it is the first study that takes into account privacy-related issues among MSA users.

Peer review

The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-04-2020-0118

Details

Online Information Review, vol. 45 no. 1
Type: Research Article
ISSN: 1468-4527

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Article
Publication date: 11 September 2017

Maor Weinberger, Maayan Zhitomirsky-Geffet and Dan Bouhnik

The purpose of this paper is to investigate the attitudes and influential factors of users’ knowledge and use of the tools designated for controlling and enhancing online privacy…

1414

Abstract

Purpose

The purpose of this paper is to investigate the attitudes and influential factors of users’ knowledge and use of the tools designated for controlling and enhancing online privacy, which are referred to as online privacy literacy (OPL). Particularly, inspired by the protection motivation theory, a motivational factor is defined as comprising several variables which reflect users’ motivation to protect their online privacy.

Design/methodology/approach

To this end, a user study was conducted based on the quantitative method with the participation of 169 students from the Israeli academia who were administered closed-ended questionnaires.

Findings

Generally low to moderate levels of OPL were obtained. Interestingly, the multivariate linear regression analysis showed that motivational factors, such as users’ concern for personal information protection on the internet and users’ privacy self-efficacy and sense of anonymity when visiting a website, were among the strongest predictive factors of users’ OPL level.

Social implications

This research has social implications that might contribute to an increase in the OPL among internet users.

Originality/value

The direct influence of the examined factors on users’ OPL was not previously discussed in the literature. As a result of the study, a comprehensive model of user online privacy behavior was constructed.

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Article
Publication date: 27 August 2020

Timothy J. Vogus, Andrew Gallan, Cheryl Rathert, Dahlia El-Manstrly and Alexis Strong

Healthcare delivery faces increasing pressure to move from a provider-centered approach to become more consumer-driven and patient-centered. However, many of the actions taken by…

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Abstract

Purpose

Healthcare delivery faces increasing pressure to move from a provider-centered approach to become more consumer-driven and patient-centered. However, many of the actions taken by clinicians, patients and organizations fail to achieve that aim. This paper aims to take a paradox-based perspective to explore five specific tensions that emerge from this shift and provides implications for patient experience research and practice.

Design/methodology/approach

This paper uses a conceptual approach that synthesizes literature in health services and administration, organizational behavior, services marketing and management and service operations to illuminate five patient experience tensions and explore mitigation strategies.

Findings

The paper makes three key contributions. First, it identifies five tensions that result from the shift to more patient-centered care: patient focus vs employee focus, provider incentives vs provider motivations, care customization vs standardization, patient workload vs organizational workload and service recovery vs organizational risk. Second, it highlights multiple theories that provide insight into the existence of the tensions and how they may be navigated. Third, specific organizational practices that engage the tensions and associated examples of leading organizations are identified. Relevant measures for research and practice are also suggested.

Originality/value

The authors develop a novel analysis of five persistent tensions facing healthcare organizations as a result of a shift to a more consumer-driven, patient-centered approach to care. The authors detail each tension, discuss an existing theory from organizational behavior or services marketing that helps make sense of the tension, suggest potential solutions for managing or resolving the tension and provide representative case illustrations and useful measures.

Details

Journal of Service Management, vol. 31 no. 5
Type: Research Article
ISSN: 1757-5818

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