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Although coworkers’ workplace interpersonal capitalization occurs every day in the workplace, we know little about how it affects employees’ well-being or why and when this impact occurs. To address these questions, we theorized and tested a model that links coworkers’ capitalization to well-being outcomes via perceived relatedness and anxiety and the boundary condition of learning goal orientation.

Time-lagged survey data were collected (N = 304) from a range of organizations in mainland China. Path modeling was used to examine the hypotheses.

The results indicated that coworkers’ capitalization drives an employee to experience either relatedness or anxiety, depending on the employee’s learning goal orientation. Furthermore, responses to relatedness and anxiety trigger autonomous motivation and psychological detachment, respectively.

This study contributes to the capitalization literature by comprehensively explaining the negative and positive effects of coworkers’ capitalization on employees’ well-being.

Previous studies have mainly focused on the negative impact of illegitimate tasks on recipients but ignored its impact on observers. Drawing on deservingness theory, this research developed a moderated serial mediation model to examine the underlying mechanism in the relationship between observed illegitimate tasks and observers’ helping behaviour.

This research tested the model using a sample of 218 employees in China through a two-wave field study. A path analysis was conducted with the bootstrapping procedure to test the hypothesized model.

The results showed that the effect of observing illegitimate tasks was contingent upon the degree of the observer’s interpersonal liking towards the recipient. Specifically, when the observer had a high level of interpersonal liking for a coworker, the observer may perceive that the coworker was undeserving of being assigned illegitimate tasks, which increased sympathetic emotion and the sequent helping behaviour.

This study shifted the perspective of the illegitimate task literature from the recipient to the third parties. Additionally, it provided a finer-grained understanding of the mechanism between observed workplace disrespectful treatment and the observer’s helping behaviour.

The purpose of this paper is to seek to understand the differences in image repair strategies adopted by two governments that operate in the Western and Asian societies when faced with similar crises.

Textual analyses are presented of communication of Hurricane Katrina and Typhoon Morakot by the Taiwanese and US governments, respectively.

Faced with similar accusations of slow response, the Asian culture, represented by the Taiwanese Government, used predominantly mortification and corrective action strategies. The Western culture, represented by the US Government, used predominantly bolstering and defeasibility and a mixed bag of other strategies such as shifting the blame and attack the accuser.

A limitation of the study is that it depends on news reports, instead of news releases and speeches, for analysis. However, given the rapidity and volatility in the unfolding drama of each of the two crises, many of the comments made were to the media and not in prepared speeches. It is a limitation the authors accept.

Strategies reflected Hofstede's uncertainty avoidance and power distance dimensions. These dimensions should be considered when designing communication strategies in different cultures so as to be culturally sensitive and relevant.

Few, if any, studies on image repair theory have addressed the role of culture in strategies used. This study fills the gap by integrating Hofstede's cultural dimensions theory.