Search results

The purpose of this paper is to explore, study, analyze and implement Kaizen–Kata methodology in a service food organization (first-level restaurant), facing challenges in different operational processes that affect and influence the case company performance and customer satisfaction.

The service organization implemented Kaizen–Kata methodology to improve one operational problem process. A case-study approach was used in this research to understand the effects of the Kaizen–Kata methodology in solving problems in their operational service process. Different Kaizen–Kata techniques and tools (histograms, Pareto chart and Ishikawa diagram) using the Plan, Do, Check, Act improvement cycle framework were used.

Successful implementation of the proposed methodology reduced the main impact of the problem’s effects (customer’s complaints, process reworking, extra-cost, delays, among others). The effects of the problem were reduced on average by 70%. Some Kaizen–Kata routines were identified in a service process environment.

The main limitation of the research is that this work is a just one-case study. A main generalization is not possible, because it involves a company within a company.

Some other service companies can use the Kaizen–Kata methodology to solve any kind of operational problem within their processes. Service managers can learn about the methodology to apply and improve their operational performance and handle customer’s complaints.

A continuous improvement manufacturing methodology was imported to apply in an operational service process. The Kaizen–Kata methodology contributed significantly to reduce delays, handle customer’s complaints, process reworking and deal with extra costs, among other operational problems’ effects. In addition to that, in the literature, most of the Kaizen applications are in manufacturing companies. To the best of authors’ knowledge, this was the first study of applied Kaizen–Kata in a service organization (a fast-food restaurant).

The purpose of this paper is twofold: first, a case study on the application of lean production principles in a manufacturing facility is presented to demonstrate the impact of frequent and systematic use of a Kaizen event on quality and delivery performance. Second, the detailed description and analysis of the Kaizen event and its impact are provided, including a comprehensive analysis of the role of Kaizen events on employee participation and motivation.

The study utilizes a Kaizen event’s case study data with the help of various waste detection and elimination tools and techniques. Changes in overall productivity along with potential long-term improvements in the delivery process are also analyzed and documented.

Pre- and post-quality measures are provided to demonstrate the results of the event on the production quality and on the performance of the overall manufacturing processes. Qualitative findings regarding performance measurements and the impact on the employees are reported.

The Kaizen team applied analytical techniques to one manufacturing site in North America of a company that has a manufacturing presence in 20 different countries.

Kaizen studies involving packaging operations are quite limited. This study fills this gap by detailing the Kaizen event implementation in a packaging delivery and dispensing systems manufacturer for the cosmetic industry. The implementation of this Kaizen event is detailed along with the data and techniques utilized for process improvement. The study also reports findings regarding the impact of the Kaizen event on employee participation.

The educational environment in the twenty-first century has evolved by leaps and bounds in the last four years after COVID-19 pandemic. The concern of quality of student’s learning has increased in the last few years derived from the international accreditations and the global competitive environment among the same, some reasons why student learning have decreased have been stress, anxiety, depression, insomnia and eating disorder in different countries as Spain, Mexico and England. In this manner, theoretical frameworks of Individual Kaizen such as the Japanese Ikigai (reason for being in life) or the Mexican and Latin American K’aat-Kaizen (purpose and vision of life) seem that they help this environment. The purpose of this research is to explore how the Kaizen individual model as is the K’aat-Kaizen can help HEIs students in Mexico to find a possible purpose of life that helps them to improve their learning in their university careers.

The methodology of the study was mixed, a quantitative questionnaire and semi-structured interviews were developed and a K’aat-Kaizen Report diary was applied to a group of third and fourth year university students of International Business at the University of the Americas Puebla in Mexico (Private University).

According to the results of the mixed research, it is feasible to indicate that an individual Kaizen framework (K’aat-Kaizen) can be applied to undergraduate students of a HEI with positive results. The theoretical sample of 12 students (male and female) allowed to observe a quantitative and qualitative progress of the K’aat-Kaizen framework in its pillars that behaved as vectors of emotional strength. Finally, another important conclusion is that the K’aat-Kaizen brought the students into an environment of harmony (without stress) in the classroom and while they learn they discover their purpose in life, having quality of life in their university environment.

This research has several limitations, one of them, is the fact that this is a first approach to applying K’aat-Kaizen and that much more research work is needed with a larger sample, and although we have Mexican and French students, it is necessary to extend it to a wider range of samples both in other Mexican universities and abroad. Finally, although mixed research is robust, it is required to work on more data collection methods, maybe a longitudinal approach to see results over time, because with little time it was not possible to identify the mushin-no-shin (do tasks without thinking) in the students.

First article exploring the implementation of an individual Kaizen framework (the K’aat-Kaizen) to help students find a life purpose to enhance their learning and classroom experience.

The purpose of this paper is to compare the practices of continuous improvement that are applied in medium and large manufacturing and service companies in two Latin American countries. At the same time, benefits and barriers experienced by these companies with regard to sustainability of continuous improvement are explored.

In order to generate a comparative study between two Latin American countries, interviews were conducted with managers linked to continuous improvement in medium and large companies in the State of Puebla and the Metropolitan District of Quito, which are important areas in Mexico and Ecuador, respectively. Data were collected by means of document analysis, semi-structured interviews, and direct observation.

Companies in both countries identify the use of various techniques and/or tools for continuous improvement. The results of the empirical evidence show how the impact of the application of the techniques has been beneficial in economic and human terms. Thus, the exploratory study has permitted the identification of the drivers and inhibitors in the maintenance of continuous improvement.

The research is based on only two areas of the Latin American countries: Mexico and Ecuador. Their results can therefore not be generalized. The approach is applied in a specific environment, namely, the State of Puebla and the Metropolitan District of Quito. This study incorporates the perception of managers, directors, and/or supervisors involved in continuous improvement processes.

This paper seeks to provide analytical input. The study is of great interest to researchers, managers, consultants, and professionals linked to projects of continuous improvement who wish to incorporate continuous improvement practices which are sustainable over time. A new managerial behavior is the basis of continuous improvement, where the training and development of the human resource increases the commitment to achieve organizational changes.

This research makes an empirical contribution to the literature through the understanding of practices of continuous improvement in a Latin American context, highlighting the factors that improve or impede the process of continuous improvement. Particularly in Mexico and Ecuador, the empirical evidence on this subject is still scarce despite the existence of theoretical academic literature.

Identification and elimination of Muda (any activity adding cost but not value from the customers’ perspective) is one of the main objectives of Lean service. Whilst there is significant research on implementing lean in manufacturing and some service industries, there is little information related to its application to the fast food service industry. The purpose of this paper is to try to fill in this gap by answering the research question: What type of Muda could be identified from the customers’ perspective within the service production processes in the fast food restaurant industry in Spain?

An exploratory case study has been conducted. Three multinational companies were selected and several sites observed in Madrid, Spain. Three methods were used to gather data: document analysis; direct and participative observation and semi-structured interviews.

The paper identifies the seven types of Muda: defects, movements, process, inventory, overproduction, transport and delay. The results are discussed for Cases A, B and C, showing that A and B present higher potential for Muda, compared C.

Threefold value for practitioners and managers: waste identification is an opportunity for non-efficient processes improvement; observation/analysis from the customers’ perspective reveals that customers perceive these inefficiencies; a guideline/audit tool for future assessments.

The paper contributes to the limited existing literature on lean service in fast food industry and disseminates this information to provide impetus, guidance and support toward increasing the productivity, efficiency, consistency and quality of service.

Understanding work and its improvement from the individual’s perspective has become a critical issue in the 21st century. We are witnessing an overwhelming amount of information that is contributing to high stress levels among workers worldwide, which in turn has a significant impact on their physical health. From Imai's (1986) concept of Kaizen-Individual and Ohno’s (1978) idea of Manual Kaizen, the individual has always been at the heart of Kaizen philosophy. Recent research continues to explore this concept, focusing on aspects such as a sense of urgency or self-improvement. In this way, the purpose of this research is to explore and understand in depth Individual Kaizen in the micro work of Japanese companies; for this, the following research question is available: How is Individual Kaizen implemented in the work processes of the Japanese manufacturing companies examined?

The methodology used was qualitative due to its exploratory nature. To this end, the strategy of multiple case studies was used during stays in manufacturing companies in Japan. Methods of direct observation, documentary analysis, and in-depth semi-structured interviews were used.

The study in Japanese companies shed light on the micro work environment and how workers execute their processes through operational standards focused on visual control (mieruka), individual and manual Kaizen as well as quality at the source. With all this context, the result was that Individual Kaizen is made up of four major elements: willingness to improve (Jishusei), life purpose (Ikigai), sense of urgency and commitment to work (Kodawari).

The authors acknowledge that this study may have certain limitations due to its exploratory nature. Although a case study methodology was employed, limitations are always possible, primarily due to the small sample size and the bias that may arise from leaving out certain companies or key actors. Furthermore, the interviews were conducted only in a few Japanese companies, most of which are large and have an international presence.

Few studies have analyzed Kaizen in Japan, perhaps those by Brunet and New (2003), Macpherson (2015) and Yokozawa et al. (2021). However, delving deeper into the term Individual Kaizen in the micro-work of Japanese companies is novel and unique, in the sense of generating more theoretical constructs of Kaizen. First article that attempts to explain this work dynamic in micro work through Individual Kaizen.

World Health Organizations (WHO) (2023) states that governments and employers have a responsibility to uphold that right by providing work that simultaneously prevents workers from experiencing excessive stress and mental health risks. The business environment continues to produce a lot of stress on workers, which includes internal pressures to achieve results and employees suffer the consequences. Some companies have turned to mindfulness as a technique that helps mitigate these consequences and have joined Kaizen as a process improvement technique in the work environment. Therefore, this study has a research purpose: “to comprehend the possible linkage between Kaizen philosophy from an individual perspective, with Mindfulness ZEN Buddhism technique to understand the individual benefit (well-being) of each employee in organizations.” The answer to this represents the research gap in this article. The research questions governing this study are as follows: RQ1: Does Mindfulness is used as Kaizen technique of personal-individual improvement in 21st-century organizations? RQ2: What elements and characteristics of Kaizen and mindfulness can be found working together? And RQ3: Which qualitative impact of mindfulness and Kaizen in the workplace outcome (well-being, performance of the job (process)) and relationships with other employees)?

This research used a qualitative approach due to the recent phenomenon studied. In a certain way, it was used a mixed-method (combination of qualitative data – web search secondary data analysis and qualitative research-Convergence Model). First, it was done an intensive web search with the aim to identify companies' corporate mindfulness programs, along with companies which have applied mindfulness and Kaizen programs. It was identified a group of big companies with global and international presence (“famous” for their products and services) in diverse industrial and service sectors, country of origin and business locations; with the purpose of getting a holistic vision of all organizations which have practice Kaizen and mindfulness. Therefore, this study explored secondary data related to both practices, analyzing reports or briefings published in management magazines and official WEB pages and/or business magazines.

As a result of the triangulation of the data with its secondary data convergence model and qualitative research, a theoretical framework was reached that shows the benefits of the two combined twin techniques of Kaizen and mindfulness. The worker experiences a path that goes from concentrating on the execution of their processes, following their operating standards (Standardize, Do, Check, Act [SDCA] cycle), going through the evolution to continuous improvement or Plan-Do-Check-Act (PDCA) cycle, experiencing work with concentration-awareness and reducing your daily stress, maintaining high sensitivity to the work process and your environment and finally, discovering an essential life purpose. Finally, worker experiences benefit when there is wide application of both with the SDCA and PDCA cycles such as high motivation, constant learning from your mistakes, day-to-day learning and the Munen Musso (not using the mind).

The main limitation is the qualitative methodological bias and secondary data research. In addition, to have a theoretical sample. However, the richness of the data helps to overcome this limitation. On the other hand, the qualitative research interviews are for a certain geographical area, therefore, the results cannot be generalized.

The results of this research can shed light on operations managers in the use of techniques for continuous improvement and improvement of people's quality of life, such as mindfulness. In Mexico, they are beginning to be used jointly (twin techniques) to comply with Regulation 035 of psychosocial risk, the researchers are sure that in other countries it will be used in the same way to comply with regulations. However, the research findings show the benefits that can be provided to workers in organizations by applying Kaizen and Mindfulness together.

To the best of the authors’ knowledge, according to the literature review, this is the first article that explores the relationship between Kaizen and Mindfulness as twin techniques that help improve the individual quality of life of employees in organizations.