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Describes the attempts of CMK, in view of the company′s expansion, to get back that “family” feel and get everyone working together. Discusses the decision to adopt a total quality philosophy, and management realisation that they would need the commitment of all the workforce to enable total quality to work. Describes the total quality development process involving the planning and development of a total quality culture and the running of several “spotlight” projects. Suggests the next step of the programme is to review how best to recognize and reward the efforts of the workforce in relation to the total quality process.

Draws on recent research on the impact of electronic data interchange (EDI) on the Australian automotive industry. The often considerable efforts by large corporations towards the globalization of production and distribution has led such firms (typically multi‐national corporations) to invest in technologies designed to improve the efficiency and effectiveness of their global operations. In this context, one such technology is EDI. Much has been written about EDI and, in particular, the benefits that adopters can expect from using this comparatively simple, facilitating technology. While many authors are quick to extol the virtues of EDI, rarely have they documented the actual benefits and costs to an organization from adoption. Examines the impact of EDI on trading partners in the Australian automotive industry. Research consisted of a longitudinal study (between 1992 and 1994) of all component manufacturers which were supplying components to the large locally‐based multi‐national vehicle assemblers (Ford, General Motors‐Holden (GMH), Mitsubishi and Toyota). It is the component manufacturers who have felt the major impact of their larger customer’s requirements to become EDI capable.The alternative was to cease supplying the automotive industry. Following the establishment of a conceptual model, path analysis was used to analyse support for a number of hypotheses in measuring the extent of benefits to the organization from using EDI. Conclusions so far drawn support the hypothesis that benefits were being achieved depending on the degree of commitment of the organization to issues such as system integration, and level of senior management involvement. A number of suppliers found that despite being forced into EDI adoption, they were obtaining some competitive advantage, and having received new business (e.g. international contracts) partly as a result of being EDI capable.

A cross‐sectional representative population survey was used to identify adolescents with mild to moderate mental health problems and to identify areas for possible intervention. Outcome variables were depression, stress, behavioural problems and study problems. An analysis was carried out examining associations between mental health problems and socio‐demographic and behavioural variables. A sizeable proportion reported one or more mental health problems. Among those reporting extreme levels of these problems, few had sought help or talked to someone. The paper concludes that population health data provide useful information that could be addressed through school programmes to enhance resilience and promote adolescent mental health.

This work examines implications for educational administration of the International Association for the evaluation of Educational Achievement (IEA) surveys. Major implications discussed include productiveness of both international comparison and international measures of educational achievement. Implications are also discussed in terms of viability of the application of large scale sample survey data to decision making within individual countries. Issues generated by the IEA studies are presented including: (1) cultural relevance of test items; (2) ethnocentrism of test makers; (3) contributions to comparative analysis; (4) cost effectiveness and feasibility; (5) potential descriptive value to individual nations; (6) data interpretation; (7) relating data to micro policy issues; (8) and potential for redefining concepts of educational achievement. It is concluded that the work of educational administration must proceed with awareness of the hazards and blessings of cross‐sectional research for training, practice, and new research.

The most startling characteristics of the 1987 General Election were, by common consent, the scale of the Conservative victory nationally and the extraordinary contrast to this British picture provided by the results in Scotland. North of the border the Conservatives found themselves reduced to holding only 10 of the 72 Scottish seats. Scottish Office Ministers such as Michael Ancram and John MacKay were dumped by the electorate, leaving the Secretary of State, Malcolm Rifkind, with the immediate problem of finding enough live bodies to fulfil the administrative requirements associated with parliamentary business in Scotland (apart from the difficulty of also ensuring that his team had a minimum level of ability necessary to understand and undertake their duties!).

Discusses how IBM Rochester has overcome the barrier of convincing people of the need for change, by focusing on clearly defined and easily understood measurements of success or failure. Asserts that it is a lot easier to institute changes in the middle of a crisis, than when a company has had a long record of success. Describes how the company brought about the changes in the face of possible problems developing. Outlines programme implementation and customer feedback, and the intent to identify best practices. Summarizes the findings and emphasises the need to constantly re‐evaluate performance and business processes despite the company′s acquisition of the Malcolm Baldrige National Quality Award.

The purpose of this paper is to examine the risk factors that led to the Livent fraud, and the procedures that need to be taken by responsible parties to carefully investigate and address the incidents of misconduct.

The paper combs through the chronology of events that led to the Livent fraud by looking at both primary and secondary sources. These sources made it possible to examine how the fraud was discovered, and the investigative steps that should have been taken to uncover the fraud.

The findings indicate that a corporate culture which focuses on the bottom line coupled with weak to non-existent internal controls were the key elements that led to the Livent fraud. The findings also illustrate that when faced with declining profits, senior managers will go to any length possible to manipulate and falsify their company’s records.

The paper is useful to management personnel and fraud examiners in that it used an actual accounting fraud case to highlight areas more susceptible to fraud and the approach that can be taken to investigate similar cases of misconduct. The paper also highlighted the practical implications for internal and external auditors in detecting and addressing fraud.

The study used an accounting fraud case to examine the techniques used by management personnel to produce fraudulent financial statement.

Reintroduces the concept of an integration phase in an organization′s social system to bring together its economic and technical sub‐systems, and to synthesize individual and organizational needs. Details the basic principles and values inherent in such a phase, relates it to business‐led learning, TQM, lean production, the learning company, work structuring, and the “greening” of organizations. A major change of consciousness lies behind “integration” – to externally oriented, perception consciousness focused on the needs of people and groups. Warns against the shadow side of over‐commitment to integration.

The concept of tourism is often a rosy experience for many, where one would even associate the term with amazing sight-seeing or some romantic experiences. In the recent past a different side of tourism has been gaining popularity. What is that? This side of tourism is based mainly on natural or man-made disasters. This chapter would be talking about Dark Tourism. People around the world are more inclined to know about tragedies, deaths, and brutal killing of people in masses. This inclination is making people visit such sites which further makes them understand, imagine (the reality of past), and know in depth about such sad occurrences.

This chapter would then give you a tour around more of similar type of tourisms namely disaster tourism, ghost tourism, and more. Tourists lately are proud of being known as “Dark Tourists” and they prefer to pay visit to places like the Auschwitz's Holocaust concentration camps, Catacombs, Hiroshima's Peace Memorial Park, Bhangarh, and many more. This section would highlight the questionable sides of this tourism.

In the last segment of this chapter, the conclusion, would be drawn toward identifying whether Dark tourism is educational, like the other sides of tourism, or it is an exploitative side of the tourism that is merely trying to make profits from the tragedies happened across the globe.