Mai Mahmoud, Georgios Dafoulas, Rasha Abd ElAziz and Noha Saleeb
The objective of this paper is to present a comprehensive review of the literature on learning analytics (LA) stakeholders' expectations to reveal the status of ongoing research…
Abstract
Purpose
The objective of this paper is to present a comprehensive review of the literature on learning analytics (LA) stakeholders' expectations to reveal the status of ongoing research in this area and to highlight gaps in research.
Design/methodology/approach
Conducting a literature review is a well-known method to establish knowledge and interpret the domain under examination (Snyder, 2019). In this paper, a descriptive approach was used to investigate the different research methods used to tackle LA stakeholders' expectations, which depends on summarising the studies' content and minimising the reviewer's interpretation.
Findings
Most of the studies have used interviews and focus groups without testing isolated variables. Moreover, it was concluded that LA awareness and perception are affected by a lack of resources, technical skills, trustworthiness, data availability, accessibility, organisational culture, integration and lack of technology. 10;This paper sheds light on research on LA stakeholders' expectations and highlights the need for investigating developing countries' context in order to test the perception and impact of LA. The study has focussed mainly on papers published in journals, which may have led to missing some previous research papers.
Originality/value
Literature review studies provide an overview of the existing LA literature from general focus to analytical methods. As it is a broad topic, this paper focuses on reviewing studies about stakeholders, which will give a fuller understanding of how their expectations are being discussed beyond the currently assumed benefits of LA.
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Ayman Bahjat Abdallah, Mais Issam Abdullah and Firas Izzat Mahmoud Saleh
The purpose of this paper is to investigate the effect of trust with suppliers on hospital-supplier integration (SI) and hospital supply chain (SC) performance. Additionally, the…
Abstract
Purpose
The purpose of this paper is to investigate the effect of trust with suppliers on hospital-supplier integration (SI) and hospital supply chain (SC) performance. Additionally, the mediating effect of SI on trust-hospital SC performance is investigated.
Design/methodology/approach
A research model and hypotheses were developed based on literature review. The study is based on survey data collected from 152 respondents in 55 private hospitals in Jordan. The proposed hypotheses were tested using structural equation modeling.
Findings
The paper finds that trust with suppliers has a positive impact on hospital-SI and hospital SC performance. Hospital-SI partially mediates the relationship between trust and hospital SC performance.
Practical implications
The findings of this research provide useful insights into the role of trust in boosting SC performance in the healthcare sector. High levels of SI not only improve hospital SC performance but also enhance the transformation of trust benefits into SC performance.
Originality/value
This research is one of the limited studies that investigated the effect of trust on hospital-SI and hospital SC performance in the healthcare sector. To the best of the authors’ knowledge, this is the first study to investigate those relationships in the Middle East in general and in Jordan in particular.
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Maria Alejandra Gonzalez-Perez, Mahmoud Mohieldin, G. Tomas M. Hult and Juan Velez-Ocampo
The purpose of this study is to examine the impact of COVID-19 on the Latin America and the Caribbean (LAC) region and to discuss imperative engines for potential regional…
Abstract
Purpose
The purpose of this study is to examine the impact of COVID-19 on the Latin America and the Caribbean (LAC) region and to discuss imperative engines for potential regional recovery.
Design/methodology/approach
This study conceptually discusses the effects of COVID-19 on the LAC region and highlights potential areas for recovery.
Findings
The LAC region have a history of facing structural development challenges – due to digital inequality, environmental degradation, erosion of democracy and financial debt – which have led to a profound discontent among people in the LAC region and this dissatisfaction has been intensified by the crises stemming from the COVID-19 pandemic. LAC region can increase its resilience and recover its path to sustainable development by consolidating impact-based regional value chains, attracting sustainability-themed foreign direct investment and nurturing structural development to facilitate LAC companies to expand into international markets (“multilatinas”).
Research limitations/implications
There are some preliminary studies on the economic and social impact of COVID-19 on the LAC region, however, the strategies that emerging and developing economies might pursue to promptly recover are still a matter of discussion. The uncertainty and heterogeneity of the developing and emerging economies and the multidimensional needed actions require local adaptations and adjustments.
Originality/value
The LAC COVID-19 crisis recovery requires shared responsibility, global solidarity, urgent and immediate cooperation and structural transformations to enable deeper regional integration. This integration should focus on impact-based value chains to be resiliently adaptable to changing global realities and arduous local contexts. This paper provides integrative avenues for potential regional recovery within the region.
Objetivo
el propósito de este manuscrito es examinar el impacto de COVID-19 en la región de Latinoamérica y el Caribe (LAC) y discutir los motores imperativos para una posible recuperación regional.
Metodología
Este estudio analiza conceptualmente los efectos del COVID-19 en la región de LAC y destaca áreas potenciales de recuperación.
Resultados
la región de LAC tiene un historial de enfrentar desafíos de desarrollo estructural debido a la desigualdad digital, la degradación ambiental, la erosión de la democracia y la deuda financiera, que han llevado a un profundo descontento entre las personas de LAC, y esta insatisfacción se ha visto intensificada por las crisis derivadas de la pandemia de COVID-19. La región de LAC puede aumentar su resiliencia y recuperar su camino hacia el desarrollo sostenible mediante la consolidación de más cortas cadenas de valor regionales basadas en el impacto, la atracción de Inversión Extranjera Directa (IED) con temas de sostenibilidad y el fomento del desarrollo estructural para facilitar la expansión de las empresas de LAC en los mercados internacionales (“multilatinas”).
Originalidad/valor
la recuperación de la crisis del COVID-19 en LAC requiere de responsabilidad compartida, solidaridad global, cooperación urgente e inmediata y transformaciones estructurales que permitan una integración regional más profunda. Esta integración debe centrarse en las más cortas cadenas de valor basadas en el impacto para que se adapten con resiliencia a las cambiantes realidades globales y los arduos contextos locales. Este manuscrito proporciona vías integradoras para una posible recuperación regional dentro de la región.
Implicaciones/limitaciones de la investigación
Existen algunos estudios preliminares sobre el impacto económico y social del COVID-19 en la región de LAC, sin embargo, las estrategias que las economías emergentes y en desarrollo podrían seguir para recuperarse rápidamente son aún un tema de discusión. La incertidumbre y heterogeneidad de las economías en desarrollo y emergentes y las acciones multidimensionales necesarias requieren adaptaciones y ajustes locales.
Objetivo
o objetivo deste manuscrito é examinar o impacto do COVID-19 na região da América Latina e do Caribe e discutir mecanismos imperativos para uma potencial recuperação regional.
Metodologia
este estudo discute conceitualmente os efeitos do COVID-19 na região da América Latina e do Caribe e destaca áreas potenciais para recuperação.
Resultados
a região da América Latina e do Caribe (LAC) tem um histórico de desafios estruturais de desenvolvimento – devido à desigualdade digital, degradação ambiental, erosão da democracia e dívida financeira – que levaram a um profundo descontentamento entre as pessoas na região da LAC, e essa insatisfação foi intensificada pelas crises decorrentes da pandemia COVID-19. A região da LAC pode aumentar sua resiliência e recuperar seu caminho para o desenvolvimento sustentável consolidando cadeias de valor regionais com impacto econômico e social, atraindo Investimento Estrangeiro Direto (IED) com foco em sustentabilidade e fomentando o desenvolvimento estrutural para facilitar a expansão das empresas da LAC para mercados internacionais (“multilatinas”)
Originalidade
a recuperação da crise LAC COVID-19 requer responsabilidade compartilhada, solidariedade global, cooperação urgente e imediata e transformações estruturais para permitir uma integração regional mais profunda. Essa integração deve se concentrar em cadeias de valor baseadas em impacto para serem resilientemente adaptáveis às mudanças nas realidades globais e nos contextos locais árduos. Este manuscrito oferece caminhos integrativos para uma potencial recuperação regional.
Implicações/limitações da pesquisa
existem alguns estudos preliminares sobre o impacto econômico e social do COVID-19 na região da LAC; no entanto, as estratégias que as economias emergentes e em desenvolvimento podem seguir para se recuperar prontamente ainda estão em discussão. A incerteza e a heterogeneidade das economias em desenvolvimento e emergentes, assim como as ações multidimensionais necessárias requerem adaptações e ajustes locais.
Details
Keywords
- Climate change
- Inequality
- Latin America and the Caribbean
- Regional value chains
- SDGs-based recovery
- Sustainable recovery
- COVID-19
- Digital inequality
- Financial debt
- COVID-19
- Latino América y el Caribe
- Recuperación basada end ODS
- Cadenas de valor regionales
- Recuperación sostenible
- Inequidad digital
- Cambio climático
- Deuda financiera
- COVID-19
- América Latina e Caribe
- Recuperação baseada em ODS
- Cadeias de valor regionais
- Recuperação sustentável
- Desigualdade digital
- Alterações Climáticas
- Dívida financeira
Ali Bassam Mahmoud and Bayan Khalifa
The purpose of this paper is to confirm the factorial structure of SERVPERF based on an exploration of its dimensionality among Syrian universities’ students. It also aimed at…
Abstract
Purpose
The purpose of this paper is to confirm the factorial structure of SERVPERF based on an exploration of its dimensionality among Syrian universities’ students. It also aimed at assessing the perceived service quality offered at these universities.
Design/methodology/approach
A cross-sectional survey was conducted targeting students at Syrian universities. Using a pilot sample of 40 students, the authors developed their hypotheses. Thereafter, based on a sample of 259 students, the hypotheses were tested using structural equation modeling and one-sample t-test.
Findings
The findings revealed that SERVPERF in the Syrian universities’ context was a three-factor instrument consisting of the three dimensions: faculty-individualized attention, support staff helpfulness, and support staff empathy. Moreover, the findings showed that students at Syrian universities hold negative perceptions toward all of the three service quality dimensions provided by their universities.
Practical implications
Given the imperative need for universities to monitor and improve the quality of their services, this study can help Syrian universities’ administrations understand the perceptions of their students toward services offered, which can help them formulate effective marketing strategies.
Originality/value
This paper came to be one of the first studies that attempted to assess the perceived quality of services offered through the Syrian higher education system. Additionally, this study pioneered through drawing a factorial picture for SERVPERF at the Syrian Arab context.
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R. Dhanalakshmi, Dwaraka Mai Cherukuri, Akash Ambashankar, Arunkumar Sivaraman and Kiran Sood
Purpose: This chapter aims to analyse and highlight the current landscape of performance management (PM) systems, and the benefits of integrating modern technology such as smart…
Abstract
Purpose: This chapter aims to analyse and highlight the current landscape of performance management (PM) systems, and the benefits of integrating modern technology such as smart analytics (SA) and artificial intelligence (AI) into PM systems. The chapter discusses the application of AI in PM tasks which successively simplify many offline PM tasks.
Methodology: To carry out this analysis, a systematic literature review was performed. The review covers literature detailing PM components as well as research concerned with the integration of SA and AI into PM systems.
Findings: This study uncovers the merits of using SA and AI in PM. SA technology provides organisations with a clear direction for improvement, rather than simply state failure in performance. AI can be used to automate redundant tasks while retaining the human element of decision-making. AI also helps reduce the time required to take action on feedback.
Significance: The findings of this research provide insights into the use of SA and AI to make PM tasks fast, scalable, and error-free.
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Priyanka Bendigiri and Prakash Rao
In any public transit system composed of electric buses, the bus transport operating parameters tend to influence their energy consumption. However, it is essential to know which…
Abstract
Purpose
In any public transit system composed of electric buses, the bus transport operating parameters tend to influence their energy consumption. However, it is essential to know which parameters are the influential ones and how they are influencing the energy consumption of the electric buses. Therefore, this study aims to investigate the transport-related operational aspects of the electric bus transit system.
Design/methodology/approach
This study presents the actual world data of the energy consumption of electric buses and analyses the influences of the bus transport operations on the same using panel regression analysis. The data collected from six bus depots in a city are analysed depot-wise. Furthermore, a comprehensive analysis of the complete electric urban transit system is presented, followed by a framework to examine the parameters that influence the energy consumption of electric buses. A further framework is proposed to show how the electricity consumption of electric buses can be optimised.
Findings
The panel regression analysis, conducted for the real-world data collected over six depots of the public transit system composed of electric buses, indicates that the number of passengers have a positive impact on their energy consumption as compared to their mileage. With increased energy consumption, the earnings of the transit system are seen reducing. Therefore, the authors propose recommendations to increase the earnings to make the system financially more viable.
Originality/value
The study is one of its kind in the Indian context. It is based on real-world data collected over a period of 12 months from the six depots of the public transit system of a city composed of electric buses. The model is easily replicable and deployable to big bus networks if longitudinal data are obtained from the bus transit operators.
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Keywords
Preenithi Aksorn and Chotchai Charoenngam
– This paper aims to identify the critical factors highly influencing sustainability of local infrastructure projects in the Thai community.
Abstract
Purpose
This paper aims to identify the critical factors highly influencing sustainability of local infrastructure projects in the Thai community.
Design/methodology/approach
Both qualitative and the quantitative analyses were used when needed to follow the right procedure. Together, the panels of experts, selected from the related fields, were always prompt to cooperate with the strategies upon request. At the early stage, thoroughly fresh and in-depth information, theoretical and practical, in local infrastructure sustainability development, was gathered through literature review, a semi-structure interview and a focussed group meeting. For the pilot project, all crucial attributes were assigned to items of a questionnaire by a representative sample, Huai Hong Khrai Royal Development Study Centre, one of the most important sources in community development in Thailand. Afterward, the improved questionnaires were surveyed for exact data by all target respondents: local infrastructure project managers/representatives plus the working staff. These accumulated data were analysed by SPSS and finally produced the expected outcome.
Findings
They are categorised into 25 factors of 6 dimensions: management and administration, information and knowledge, policy and plan, environmental and natural resources, facility and infrastructure and finance and budget.
Originality/value
With regard to a valid analysis reference, the study outcome can be applied to be the deciding factor in choosing the proper local development projects or the model measuring the sustainability level of community projects in a real-life context.
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Ali B. Mahmoud, Leonora Fuxman, Yousra Asaad and Konstantinos Solakis
The Metaverse is rapidly reshaping the understanding of tourism, yet the public perception of this new domain remains largely uncharted empirically. This paper aims to build on…
Abstract
Purpose
The Metaverse is rapidly reshaping the understanding of tourism, yet the public perception of this new domain remains largely uncharted empirically. This paper aims to build on the technology acceptance model (TAM) and diffusion of innovations theory (DIT) to fill this gap, offering crucial insights that could inform scholars and practitioners in both the tourism and technology sectors.
Design/methodology/approach
Using a big-data approach, the authors applied machine learning to scrape comments made by social media users on recent popular posts or videos related to tourism in the Metaverse from three prominent social media platforms. The cleaning process narrowed down 15,461 comments to 2,650, which were then analysed using thematic, emotion and sentiment analysis techniques.
Findings
The thematic analysis revealed that virtual tourism evokes a complex range of public beliefs. While many express awe and excitement toward its immersive capabilities, others remain sceptical about authenticity compared to physical travel. Additional themes show people draw comparisons to real-world tourism, discuss technology’s role and note educational value and novelty. However, some comments raise concerns about potential societal harms, exploitation and mental health impacts. Sentiment analysis found over half of the comments positive, though some were negative. Emotion analysis showed contentment, happiness and excitement as most frequent, though sadness, worry and loneliness also featured. Overall, perceptions of Metaverse tourism encompass enthusiasm yet substantial ambivalence.
Originality/value
To the best of the authors’ knowledge, this study is one of the first to comprehensively analyse public discussions on Metaverse tourism. It takes TAM and Rogers’s DIT a step further and provides fresh insights into how these theories can be employed in the emerging field of Metaverse tourism. The themes revealed new conceptual insights into multidimensional factors shaping public beliefs about Metaverse tourism and thus informing scholarly research on virtual interaction and technology acceptance regarding Metaverse tourism. In addition, the results can help tourism providers, platforms and marketers address salient public beliefs and sentiments/attitudes in developing marketing offerings, experiences and communications. Over time, this analysis methodology can be used to track the evolving public perceptions of Metaverse tourism.