I.M. Jawahar, Bert Schreurs and Mahsa Abedini
Mental health issues negatively affect employees’ quality of life and employers’ bottom line. Consequently, ensuring well-being in the workplace is becoming a high priority from a…
Abstract
Purpose
Mental health issues negatively affect employees’ quality of life and employers’ bottom line. Consequently, ensuring well-being in the workplace is becoming a high priority from a strategic human resource management perspective. Drawing on basic psychological needs theory, we propose that proactive personality will be related to mental well-being through satisfaction of basic psychological needs. In addition, drawing on the trait-by-trait interactions perspective, we expect the mediated relationship to be moderated by conscientiousness.
Design/methodology/approach
We tested our research model using data collected from 185 employees using a three-wave time-lagged design.
Findings
Proactive personality related to mental well-being indirectly, via psychological need satisfaction, and this indirect relationship was stronger at higher levels of conscientiousness.
Practical implications
Ensuring mental well-being of employees is critical to achieving a competitive advantage. Support for the mediating role of need satisfaction suggests that organizations can tailor interventions aimed at influencing the more malleable mediating variable, psychological need satisfaction, compared to relatively stable personality traits.
Originality/value
We contribute to theory by testing a theoretical explanation for how and why personality affects mental well-being. Another theoretical contribution is demonstrating that mental well-being results from a combination of personality traits, with a trait-by-trait perspective fitting the data better than an unconditional trait model.
Details
Keywords
Mahsa Abedini, Bert Schreurs, I.M. Jawahar and Melvyn R.W. Hamstra
This research sought to examine the potential association between workers’ financial worry and counterproductive work behavior. Based on the basic psychological need theory, we…
Abstract
Purpose
This research sought to examine the potential association between workers’ financial worry and counterproductive work behavior. Based on the basic psychological need theory, we propose that psychological need satisfaction explains this relationship and we position this volitional pathway as an alternative to a cognitive capacity pathway based on the cognitive load theory.
Design/methodology/approach
We conducted a two-week interval-lagged survey study with three measurement points among 180 US workers. The mediation models were tested using structural equation modeling.
Findings
The results support the conclusion that, while cognitive capacity could have an impact on counterproductive work behavior, its mediating effect is less strong than that of need satisfaction.
Practical implications
Based on the results, we recommend that organizations design their compensation and benefits system to shield employees from financial worries. At the same time, we advise offering the employees who do experience financial worries assistance in managing their budgets and offering other forms of financial coaching.
Originality/value
This study is innovative because we show that the negative effects of financial worry extend much further than initially thought and affect not only employees' cognition but also their motivation.
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Mahsa Shokrani, Mohammad Haghighi, Morteza Paricheh and Mina Shokrani
Although customer satisfaction (CS) has been evaluated through using statistical and decision-making techniques so far, no research, to the best of the authors’ knowledge, has…
Abstract
Purpose
Although customer satisfaction (CS) has been evaluated through using statistical and decision-making techniques so far, no research, to the best of the authors’ knowledge, has been conducted for implementing both groups simultaneously and clarifying the different or similar aspects of the results given by these techniques. The purpose of this paper is to compare the techniques and clarify these unknown aspects.
Design/methodology/approach
First, the effect of the elements related to service marketing mix on CS was examined by using structural equation model (SEM). Then, the statistical methods such as Friedman test (FT) and SEM, and decision-making technique such as Analytical Hierarchy Process (AHP) were systematically compared for prioritizing the elements of service marketing mix. The sample included 159 special customers of an anonymous bank in Bojnurd, Iran. The reliability of the questionnaire was confirmed by using Cronbach’s α (r=0.934). In addition, SPSS, Expert Choice and Smart PLS software were used.
Findings
Based on the results, FT and AHP method had exactly the same ranking for the elements of the marketing mix, as well as almost identical relative weights. The ranking included people, process, product, physical evidence, place, price and promotion, respectively, while the SEM technique had very different outcomes. Finally, none of the methods could assure the marketer to come to a reliable decision separately.
Originality/value
In this study, the authors’ contribution is the understanding of the role of an effective marketing mix evaluation technique selection on marketing strategy. Different techniques had different and in some cases even contradicting outcomes.