The purpose of this study is to introduce a unified framework which integrates knowledge management processes (knowledge creation, sharing, storage and documentation and…
Abstract
Purpose
The purpose of this study is to introduce a unified framework which integrates knowledge management processes (knowledge creation, sharing, storage and documentation and acquisition), innovation capability (product, process, marketing and organizational and organizational performance (operational, financial and product quality). Then empirically test the effect of knowledge management processes (KMP) on innovation capability (IC), the effect of IC on organizational performance (OP) and the impact of KMP on OP through the mediator (IC).
Design/methodology/approach
A questionnaire was designed and addressed to the general managers of the Jordanian companies making up the target population. Statistical techniques employed included confirmatory factor analysis and structural equation modeling (SEM) using AMOS 24 to test the hypotheses.
Findings
The results show that KMP influences IC, IC affects OP and KMP impacts OP through the mediator (IC).
Research limitations/implications
The use of longitudinal data and comparisons with this study would provide further insights that would assist in generalizing knowledge related to the relationships among KMP, IC and Os' P.
Practical implications
If organizations fully comprehend KMP and IC, they would be able to implement them successfully, creating value for their companies and improving OP.
Originality/value
The existing research on KMP and IC is primarily conceptual and descriptive in nature, and empirical research confirming the real impact of KMP when developing IC is lacking. Also. the relationship between innovation capabilities and OP has not been adequately studied. Hence, this study introduces a conceptual framework which integrates KMP, IC and OP and simultaneously empirically tests the relationships among them.
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The main purpose of this study is to empirically investigate the influence of social capital (SC) on mass customization capability (MCC) and innovation capabilities (ICs…
Abstract
Purpose
The main purpose of this study is to empirically investigate the influence of social capital (SC) on mass customization capability (MCC) and innovation capabilities (ICs) (products, processes, services and organizational) through absorptive capacity (ACAP) (acquisition, assimilation, transformation and exploitation).
Design/methodology/approach
Data were collected from 201 managers of 67 Jordanian manufacture organizations. Statistical techniques used included confirmatory factor analysis to examine validity of the measurement model, and structural equation modeling using partial least squares to test the hypotheses.
Findings
The results of the analysis show that ACAP mediates the relationships between SC and MCC and between SC and ICs. Furthermore, the results show that SC has a positive, significant influence on ACAP and ACAP has a positive, significant impact on both MCC and ICs.
Research limitations/implications
Insights from this study can help manufacture managers to better understand the relationships among SC, ACAP, MCC and ICs in the context of Jordan’s economic development, as well as providing some useful guidance for the manufacturing sector’s customization and innovation activities.
Originality/value
This study develops and empirically tests a conceptual framework that relates ACAP, the development of MCC and ICs with the presence of SC as an antecedent of ACAP; hence, to the best of the author’s knowledge, it is the first study to test the mediating role of ACAP between SC and MCC and between SC and ICs.
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Existing research on knowledge management processes (KMPs) and absorptive capacity (ACAP) is primarily conceptual and descriptive in nature, and empirical research confirming the…
Abstract
Purpose
Existing research on knowledge management processes (KMPs) and absorptive capacity (ACAP) is primarily conceptual and descriptive in nature, and empirical research confirming the real impact of KMPs when developing ACAP is lacking. Furthermore, the relationship between ACAP and organizational performance (OP) has not been adequately studied. Hence, the purpose of this paper is to introduce a comprehensive, delineated and integrated conceptual model which encompasses KMPs, ACAP and OP. Then, an empirical investigation is undertaken to test the relationships among the proposed study model variables.
Design/methodology/approach
In total, 245 questionnaires were useable. Partial least square 3.3.3 is utilized to examine the validity of the measurement model and test the hypotheses.
Findings
The findings of this study suggest that KMPs influence ACAP and ACAP affects OP. Finally, the results show that KMPs affect OP directly and indirectly through ACAP (mediator).
Practical implications
The results of this study help managers to ascertain the managerial practices that can be employed as well as determine the level of effort and resources necessary to enhance ACAP. Additionally, managers should shed additional light on the ACAP's positive implications for OP.
Originality/value
This study focuses on the conceptualization of KMP and empirically tests the effect of these individual processes on ACAP and on OP. Finally, the relationship between KMPs and OP, although implied, needs to be addressed empirically in the research literature through utilizing ACAP as mediator between KMPs and OP, this appears to be the first study to try to achieve this main objective.
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The purpose of this study is to introduce a unified framework, which integrates knowledge management (KM) (knowledge acquisition, diffusion and application, knowledge from a…
Abstract
Purpose
The purpose of this study is to introduce a unified framework, which integrates knowledge management (KM) (knowledge acquisition, diffusion and application, knowledge from a customer, knowledge about customers and knowledge for customers), customer relationship management (CRM) success (information sharing, customer involvement, long-term partnership, joint-problem solving and technology-based CRM) and innovation capabilities (ICs) (product innovation, process innovation, marketing innovation, service innovation and administrative innovation). Then empirically test the effect of KM on CRM success, the effect of CRM success on IC and the impact of KM on IC through the mediator.
Design/methodology/approach
Statistical techniques used included confirmatory factor analysis and structural equation modeling using AMOS to test the hypotheses.
Findings
The results show that KM influences CRM success, which, in turn, affects IC and KM impacts IC through CRM success.
Research limitations/implications
The study uses data provided by only one key informant per firm, which could involve a degree of subjectivity. This study is cross-sectional, which prevents us from examining the evolution over time of the phenomenon under investigation.
Practical implications
If organizations fully comprehend KM and CRM, they would be able to implement them successfully, creating value for their companies and fostering IC.
Originality/value
The existing research on CRM and KM is primarily conceptual and descriptive in nature and empirical research confirming the real impact of KM processes when developing a CRM innovation is lacking. The relationship between ICs and CRM has not been adequately studied. Hence, this study introduces a conceptual framework, which integrates KM, CRM, ICs and empirically tests the relationships among them.
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The purpose of this paper is to introduce a comprehensive, delineated and integrated conceptual model which includes organizational learning capability, innovation and…
Abstract
Purpose
The purpose of this paper is to introduce a comprehensive, delineated and integrated conceptual model which includes organizational learning capability, innovation and organizational performance (OP). Then, an empirical investigation is undertaken to test the relationships among the proposed study model variables.
Design/methodology/approach
In total, 274 questionnaires were completed and returned. Statistical techniques employed included confirmatory factor analysis to examine the validity of the measurement model, and structural equation modeling to test the hypotheses.
Findings
The findings of this study suggest that OLC influences innovation and innovation affects OP. Finally, the results show that OLC affects OP indirectly through innovation (mediator).
Research limitations/implications
Future research should pay more attention to the influence of different mixture (variables) of influences on innovation and also examine other consequences of introducing innovation in organizations. In addition, more empirical papers supporting (or rejecting) the results in different contexts would be welcomed, especially longitudinal studies.
Practical implications
The results of this study help managers to ascertain the managerial practices that can be employed as well as determine the level of effort and resources necessary to enhance OLC. Additionally, managers should shed additional light on the innovation’s positive implications for OP.
Originality/value
This study focuses on the conceptualization of OLC and effects of these capabilities on innovation. It conceptualizes innovation as a multidimensional construct and tests its relationship with OP. Finally, the relationship between learning capability and OP, although implied, needs to be addressed empirically in the research literature, an objective that this study tries to achieve.
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This paper attempts to accomplish the following aims: first, identify the preliminary knowledge management (KM) critical success factors (CSFs) or enablers that need to be…
Abstract
Purpose
This paper attempts to accomplish the following aims: first, identify the preliminary knowledge management (KM) critical success factors (CSFs) or enablers that need to be concentrated by small‐and‐medium sized enterprises (SMEs) before launching a full‐scale KM initiative. Second, develop a conceptual research model which comprises both CSFs and outcomes. Finally, empirically assess the relationships between CSFs and performance outcomes in SMEs.
Design/methodology/approach
The approach of this study consists of two phases: first, development of a conceptual model based on the literature. Second, an empirical evaluation of the validity of the conceptual model. This phase is carried out by developing a survey instrument comprising 16 factors. Then, through a postal survey, data are collected from SMEs in Saudi Arabia in order to investigate the relationships between KM CSFs and outcomes.
Findings
The survey instrument is shown to be both reliable and valid. Pertinent statistical analyses are then performed. The overall results from the empirical assessment were positive, thus reflecting the appropriateness of the proposed CSFs and outcomes.
Research limitations/implications
The current findings of this research study may indicate some limitations. Although this study shows that CSFs may enhance an organization's capability to manage knowledge effectively and in return achieve better outcomes, the findings of this study are the results of a “snapshot” survey that do not take into account the feedback effects. Hence, further researching such as longitudinal studies into the relationships between CSFs and outcomes in SMEs to further validate the conceptual model is needed.
Practical implications
The set of CSFs proposed is in itself important because it can act as a list of items for SMEs to address and deal with when adopting KM. This helps to ensure that essential issues and factors are covered during implementation of KM. Later, it can provide a basis for them to systematically evaluate their KM practices. For academics, this study provides insights into the relationships between KM efforts and outcomes.
Originality/value
This study is probably one of the first to systematically determine the CSFs for KM implementation and comprehensively explain the criteria for measuring KM efforts in SMEs. It offers valuable information, which will encourage SMEs to practice KM from the right perspective in order to reap outcomes from KM initiatives.
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The purpose of this paper is to, first, investigate the cultural attributes of organizations that may have an effect on knowledge‐related activities. Second, to build a case based…
Abstract
Purpose
The purpose of this paper is to, first, investigate the cultural attributes of organizations that may have an effect on knowledge‐related activities. Second, to build a case based on the literatures of knowledge management and learning which suggests that the phenomenon of cooperative learning may serve as an indicator of the existence of knowledge‐related activities such as knowledge creation and knowledge exchange. Finally, the paper seeks a better understanding of the linkages between these attributes and individual characteristics related to the development and transfer of knowledge throughout the enterprise, and ultimately, the organization's work products.
Design/methodology/approach
The approach of this study consists of two phases: first, development of a conceptual model based on the literature. Second, the hypothesized research model is presented and empirically tested by utilizing multiple regression analysis and simple regression analysis to investigate the climate of organizations, in order to understand the linkage between a set of organizational and individual characteristics and knowledge‐related activities found in cooperative learning groups and the resulting work outcomes. Data were collected from teams of information systems (IS) knowledge workers based at the information technology centers located in Jordanian universities. In total, 152 IS professionals from 15 system development teams across 12 universities participated in this study.
Findings
The survey instrument was shown to be both reliable and valid. Pertinent statistical analyses were then performed. The overall results from the empirical assessment were positive, thus reflecting the appropriateness of the proposed research model and hypotheses.
Practical implications
The findings of this study have implications for both academicians and managers who are interested in better understanding the nature of knowledge creation and knowledge exchange, as well as better understanding how one might prescriptively facilitate increased levels of knowledge creation and dissemination, organizational learning, and employee performance and satisfaction.
Originality/value
This study is probably one of the first to hypothesize a research model that integrates organizational climate, knowledge processes, cooperative learning and knowledge outcomes, then empirically investigate the relationships between these constructs.
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Mahmoud Mohammad Migdadi, Mohammed Khair Saleem Abu Zaid, Omar Salameh Al-Hujran and Anas Mustafa Aloudat
The purpose of this paper is to propose and empirically test a unified framework that captures the antecedents of e-business implementation, that is; organizational factors which…
Abstract
Purpose
The purpose of this paper is to propose and empirically test a unified framework that captures the antecedents of e-business implementation, that is; organizational factors which is decomposed into organizational capabilities (training availability, technical expertise, knowledge level), knowledge management capabilities (knowledge acquisition, application, and sharing), adhocracy culture, and top management support, e-business implementation, and organizational performance (efficiency, sales performance, customer satisfaction, relationship development).
Design/methodology/approach
Data from a survey of 258 top managers in Saudi Arabian enterprises were collected to empirically test the proposed research model. Additionally, the statistical techniques employed included a confirmatory factor analysis to examine the reliability and validity of the measurement model, and structural equation modeling using AMOS is utilized to test the hypotheses.
Findings
The findings of this study suggest that organizational factors influence e-business implementation. Moreover, e-business implementation affects organizational performance.
Research limitations/implications
This study did not investigate all organizational factors and knowledge management processes. Future research could assess the influence of additional factors such as technology and environment contexts on e-business implementation.
Practical implications
Owners/managers considering e-business implementation would be best to focus on internal (organizational) factors and their interaction within and beyond the organization, rather than focussing exclusively on technological considerations.
Originality/value
This study is significant for at least two reasons: it determines the key antecedents to successful business implementation based on organizational factors and it helps to understand the effects of e-business implementation on organizational performance.
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The aim of this paper is to empirically examine whether environmental turbulence leads to the adoption of high-performance work systems (HPWS) and learning orientation (LO) in…
Abstract
Purpose
The aim of this paper is to empirically examine whether environmental turbulence leads to the adoption of high-performance work systems (HPWS) and learning orientation (LO) in organizations and, if so, how these two elements contribute to innovativeness. Past research studies widely demonstrated that HPWS and LO are strong determinants of innovativeness. This study incorporates environmental turbulence as an antecedent and explains the interactions between these concepts.
Design/methodology/approach
This paper involves a questionnaire-based survey of 233 firms. For hypothesis testing, structural equation modeling (SEM) was used.
Findings
The results revealed the antecedent role of environmental turbulence in HPWS and LO. Additionally, HPWS and LO mediated the relationship between environmental turbulence and organizational innovativeness.
Research limitations/implications
This research has the limitations of a cross-sectional study design. The study draws out some implications for firms facing turbulent conditions and intending to increase their innovativeness by stimulating a learning culture and focusing on human capital through HPWS.
Originality/value
The overarching contribution of this study is to test the assumption that organizations initiate changes in their internal systems as a response to environmental turbulence. By doing so, the study enriches current studies by exploring the mediator role of HPWS and LO between environmental turbulence and innovativeness. This research also contributes to the literature by demonstrating the antecedent role of environmental turbulence in HPWS for the first time. Additionally, it provides evidence for the relationship between environmental turbulence and LO.
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Mohammed Awad Alshahrani, Muhammad Zafar Yaqub and Mahmoud Abdulhadi Alabdali
Based on the intellectual capital (IC) theory and the resource-based view (RBV), the paper seeks to elucidate the direct and indirect relationships between IC and competitive…
Abstract
Purpose
Based on the intellectual capital (IC) theory and the resource-based view (RBV), the paper seeks to elucidate the direct and indirect relationships between IC and competitive advantage in small and medium enterprises (SMEs). Therewithal, besides examining the mediating role of innovation capabilities in the IC-competitiveness link, it scrutinizes the moderating effect of entrepreneurial orientation in causing IC to boost competitiveness in SMEs through flourishing innovation capabilities.
Design/methodology/approach
Data were collected from 206 participants working in SMEs operating in the Kingdom of Saudi Arabia with the help of a structured questionnaire distributed through LinkedIn. Partial least square (PLS)-based structural equation modeling (SEM) using SmartPLS 4.0 has been performed to calibrate the auxiliary and structural models.
Findings
Based on the empirical analysis, IC significantly and directly enhances the competitive advantages of SMEs. Additionally, innovative capability has been found to be a complementary partial mediating condition in enabling IC to foster competitiveness in SMEs. Furthermore, the moderated mediation analysis reveals that innovation capabilities strongly mediate the association between IC and competitiveness in SMEs, characterizing higher entrepreneurial orientation.
Research limitations/implications
The study provides significant insights to academicians and practitioners seeking to comprehend or configure interactions among IC, innovation capabilities, and entrepreneurial orientation in maturing competitiveness among SMEs, especially in emerging economies. Furthermore, the study provides a valuable integrative perspective on SMEs’ competitiveness by involving three voguish constituents of contemporary scholarly discourse grounded into the leading underpinning theoretical perspectives, such as IC theory, RBV, and entrepreneurship theory.
Originality/value
The uniqueness of this model lies in its rich theory-laden conceptualization and explanation that could extend theoretical debate and managerial action to the next levels.