R. Siva Subramanian, B. Yamini, Kothandapani Sudha and S. Sivakumar
The new customer churn prediction (CCP) utilizing deep learning is developed in this work. Initially, the data are collected from the WSDM-KKBox’s churn prediction challenge…
Abstract
Purpose
The new customer churn prediction (CCP) utilizing deep learning is developed in this work. Initially, the data are collected from the WSDM-KKBox’s churn prediction challenge dataset. Here, the time-varying data and the static data are aggregated, and then the statistic features and deep features with the aid of statistical measures and “Visual Geometry Group 16 (VGG16)”, accordingly, and the features are considered as feature 1 and feature 2. Further, both features are forwarded to the weighted feature fusion phase, where the modified exploration of driving training-based optimization (ME-DTBO) is used for attaining the fused features. It is then given to the optimized and ensemble-based dilated deep learning (OEDDL) model, which is “Temporal Context Networks (DTCN), Recurrent Neural Networks (RNN), and Long-Short Term Memory (LSTM)”, where the optimization is performed with the aid of ME-DTBO model. Finally, the predicted outcomes are attained and assimilated over other classical models.
Design/methodology/approach
The features are forwarded to the weighted feature fusion phase, where the ME-DTBO is used for attaining the fused features. It is then given to the OEDDL model, which is “DTCN, RNN, and LSTM”, where the optimization is performed with the aid of the ME-DTBO model.
Findings
The accuracy of the implemented CCP system was raised by 54.5% of RNN, 56.3% of deep neural network (DNN), 58.1% of LSTM and 60% of RNN + DTCN + LSTM correspondingly when the learning percentage is 55.
Originality/value
The proposed CCP framework using the proposed ME-DTBO and OEDDL is accurate and enhances the prediction performance.
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Abdelkebir Sahid, Yassine Maleh and Mustapha Belaissaoui
Susanne Braun, Claudia Peus, Dieter Frey and Kristin Knipfer
This chapter summarizes the specific challenges for leadership in academia with a focus on universities, and discusses recent approaches to facilitate the development of…
Abstract
This chapter summarizes the specific challenges for leadership in academia with a focus on universities, and discusses recent approaches to facilitate the development of leadership abilities in this context. Individuals and groups in academia essentially strive for creativity and innovation through knowledge creation and transfer. Their performance is measured relative to specified targets (e.g., quality and quantity of publications, third-party funding, teaching and student supervision). We argue that in academia constant tensions between creativity and innovation on the one hand, and structures, procedures, and (legal) regulations on the other hand persist. This poses significant challenges to leadership. The chapter starts with a short characterization of the most pressing challenges and their implications for leadership. We then distinguish between leadership of universities (i.e., administrative leadership) and leadership in universities (i.e., research leadership). Next, we depict approaches that highlight leadership as a property of individuals and as a collective phenomenon in academia. Finally, we draw lessons for leaders and organizations who seek to create enabling conditions for sustained successes in the quest for creativity and innovation.
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M.T. Hides, Z. Irani, I. Polychronakis and J.M. Sharp
Examines the impact of introducing TQM on a project‐by‐project basis. A framework, suggested by Taylor and Meegan (Taylor, A. and Meegan, S., “Factors influencing a successful…
Abstract
Examines the impact of introducing TQM on a project‐by‐project basis. A framework, suggested by Taylor and Meegan (Taylor, A. and Meegan, S., “Factors influencing a successful transition from ISO 9000 to TQM. The influence of understanding and motivation”, International Journal of Quality and Reliability Management, 1997, Vol. 14 No. 2, pp. 100‐17) discusses the role of senior executives in the transition from ISO 9000 to TQM. This framework is then used as a means for examining project management and TQM (particularly the emphasis on continuous improvement) literature. The critical review of the literature addresses senior management commitment, development needs of senior directors, company‐wide employee involvement, reward recognition, orientation towards strategic management and core competencies and organisational capability. The theory underlying the transition from ISO 9000 to TQM is then empirically tested within a case study.
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Quinn Tyminski and Grayson B. Owens
Competencies for leadership in higher education have begun to emerge in the literature. Yet to better equip future leaders in higher education, the use of a learning taxonomy may…
Abstract
Purpose
Competencies for leadership in higher education have begun to emerge in the literature. Yet to better equip future leaders in higher education, the use of a learning taxonomy may serve as a framework to understand necessary learning for leaders in higher education. The aim of this study is to explore the competencies of higher education leadership through Bloom’s knowledge, skills and attitudes framework.
Design/methodology/approach
An explanatory case study qualitative methodology was used to explore the experiences of senior leaders within a singular university to determine the necessary competencies of leadership in higher education. Purposive sampling was used to recruit participants who served in Dean-level or higher positions. Eligible participants participated in a semi-structured interview.
Findings
Each of Bloom’s domains had a variety of themes emerge: knowledge (2), skills (6) and attitude (2).
Research limitations/implications
Sample size was limited by the availability of senior leaders and may not represent the experience of leaders at all institutions.
Practical implications
Findings from this study may allow future researchers to investigate the outcomes of a combination of competencies. Findings from this study will hopefully be able to be extrapolated to better understand the learning required of those who aspire to be future leaders in similar university structures.
Originality/value
Available studies fail to explore the process by which one learns the skills necessary to become a leader in higher education. To the best of the authors’ knowledge, this is the first study to map higher education leadership competencies through a learning taxonomy.
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C.J. Bamber, J.M. Sharp and M.T. Hides
Modern manufacturing requires that to be successful organisations must be supported by both effective and efficient maintenance. One approach to improving the performance of…
Abstract
Modern manufacturing requires that to be successful organisations must be supported by both effective and efficient maintenance. One approach to improving the performance of maintenance activities is to implement and develop a total productive maintenance (TPM) strategy. However, it is well documented that a number of organisations are failing to successfully implement such strategies. This paper outlines research carried out by the Aeronautical, Mechanical and Manufacturing Engineering Department at Salford University aimed at discovering the factors affecting the successful implementation of TPM. This research has led to the development of a generic model indicating factors affecting the successful implementation of TPM. The validity of the generic model has been tested in a UK manufacturing small‐ to medium‐size enterprise (SME) and the case study research findings further triangulated through a review of documented case study evidence. This research has also led to the development of recommendations to improve the TPM development and implementation program of the case study organisation. Further development of the research has resulted in a step‐wise program or generic roadmap for UK SMEs which is proposed as a tool for the implementation or rejuvenation of an organisation’s TPM program.
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C.J. Bamber, J.M. Sharp and M.T. Hides
In manufacturing in recent years there has been a proliferation of management techniques to support the advances in manufacturing technologies. Different departments and functions…
Abstract
In manufacturing in recent years there has been a proliferation of management techniques to support the advances in manufacturing technologies. Different departments and functions often operate these management systems. Traditionally, systems such as quality management (ISO 9000 series), environmental management (ISO 14001), maintenance management (TPM and 5S), operations management (JIT and kaizen) and occupational health and safety management (BS 8800) are operated independently by quality, works engineering, maintenance and production departments. Clearly these management systems have to be brought together and combined in order for an organization to be able to develop an effective integrated manufacturing system. This paper outlines the need to bring these management systems together. It discusses a case study whereby such management systems, traditionally run by separate departments, have come together in order to contribute towards the development of an integrated manufacturing system.
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The global higher education (HE) sector is increasingly becoming more competitive and has experienced a significant amount of transformation. Within the last 20 years changes…
Abstract
The global higher education (HE) sector is increasingly becoming more competitive and has experienced a significant amount of transformation. Within the last 20 years changes occurred within legal frameworks, governing funding schemes, quality assurance systems and apprenticeship programs for industry across a widening range of HE provisions that support the upskilling of the workforce. This chapter shows that, higher education institutions (HEIs) are constantly seeking alternative ways of developing and consolidating new financial streams (partnering with other HEIs, geographical growth and portfolio development) that allow a sustainable development while maintaining high quality standards. The chapter shows that governments and experts believe enterprise-wide risk management (EWRM) can help HEIs reduce risk but also shows that it is not widely implemented in the HE sector.
This chapter critically discusses the implementation of EWRM in the context of a private HEI case study example with the purpose of ensuring business continuity and sustainable growth, while maintaining and enhancing quality standards. The importance of EWRM is discussed and illustrated through the case study research approach where the author analyzes the importance of risk management starting from preparation to program evaluation. This case study review provides a comprehensive and detailed answer as to how adoption of EWRM has been applied through adopting an international standards approach and utilizing the improvement cycle of preparation, plan, do, check and act. The chapter aligns well with the scope of the book as it provides theoretical and practical insights related to EWRM which is very important in assisting HEI governors and leaders in developing resilient and competitive educational establishments.
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The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management's…
Abstract
Purpose
The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management's (EFQM's) Excellence Model in UK universities. The aim of this paper is to explore the role that integration plays in effecting this implementation and to see how, in practice, integration might be achieved.
Design/methodology/approach
A literature review reveals several factors in relation to integration. These factors were explored in four case studies of the implementation of the EFQM Excellence Model in UK universities.
Findings
Evidence was found to support the view that the more that integration took place, the more likely it would be that implementation would be effective.
Research limitations/implications
The research only covers four cases and therefore is only generalisable back to theory rather than to the population of UK university academic units.
Practical implications
The paper proposes mechanisms for integrating the use of the EFQM Excellence Model into the organisation.
Originality/value
This paper makes a contribution to the understanding of integration and its effect on the implementation of a quality improvement methodology. Academic managers in universities (and possibly managers in other organizations) may find its recommendations useful if planning a similar implementation.