The advent of technology has enabled frequent innovations in the digital modes of doing business. While some users are reluctant to adopt one, others have made it their way of…
Abstract
Purpose
The advent of technology has enabled frequent innovations in the digital modes of doing business. While some users are reluctant to adopt one, others have made it their way of life. The purpose of this study is to find out the approximate time frame of a digital user in an emerging economy like India to adopt their favorite digital application. The importance of an individual’s level of internet skills is explored in the aspect of adopting digital innovations.
Design/methodology/approach
The study follows a quantitative approach where data collected from both primary and secondary sources are analyzed to arrive at the results. In total, 837 responses collected with the help of a structured questionnaire are entered and analyzed using SPSS. Multinomial logistic regression is the statistical tool used in the research.
Findings
Five sets of adopter categories based on Rogers (1983) are created using an adoption score and are represented in a Time Horizon to understand better. The Unaffected adopter category is used as the reference point to compare the set of internet skills against each of the other five categories. The five sets of categories comprising the internet skills depict interesting results in the case of all the four comparisons made. Social skills are not seen to have any influence on a user being an Innovator or Early Adopter as compared to an Unaffected user. It is also established that Operational and Creative skills play important role in users’ probability of being an innovator, early adopter and early majority compared to being unaffected.
Originality/value
The study analyzes the role of internet skills in the process of adopting digital innovations. The role of internet skill although is associated with every aspect of the digital revolution taking place all over, its application including the direct score of a digital user’s level of internet skills is not found in the literature.
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Héloïse Berkowitz and Michael Grothe-Hammer
Meta-organizations are crucial devices to tackle grand challenges. Yet, by bringing together different organizations, with potentially diverging views on these grand challenges…
Abstract
Meta-organizations are crucial devices to tackle grand challenges. Yet, by bringing together different organizations, with potentially diverging views on these grand challenges, meta-organizations need to cope with the emergence of contradictory underlying social orders. Do contradictory orders affect meta-organizations’ ability to govern grand challenges and if so, how? This paper investigates these essential questions by focusing on the evolution and intermeshing of social orders within international governance meta-organizations. Focusing on the International Whaling Commission and the grand challenge of whale conservation, we show how over time incompatible social orders between the meta-organization and its members emerge, evolve and clash. As our study shows, this clash of social orders ultimately removes the “decidability” of certain social orders at the meta-organizational level. We define decidability as the possibility for actors to reach collective decisions about changing an existing social order that falls under a collective’s mandate. We argue that maintaining decidability is a key condition for grand challenges’ governance success while the emergence of “non-decidability” of controversial social orders can lead to substantial failure. We contribute to both the emerging literature on grand challenges and organization theory.
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Coparenting is a complex construct showing the quality of parental beliefs, motives, and actions related to cooperation in the child-rearing process. Its important role has been…
Abstract
Coparenting is a complex construct showing the quality of parental beliefs, motives, and actions related to cooperation in the child-rearing process. Its important role has been proven in child development and in shaping parents’ quality of life outcomes or marital satisfaction. This chapter presents the results of a study aimed at exploring the significance of selected parenting and child-related variables for the various components of coparenting in families with a child with disabilities. Material was collected in a group of 118 parenting couples using The Coparenting Relationship Scale. It was found that fathers scored higher in Coparenting Undermining and Endorse Partner Parenting. The variable of education was significant: parents with higher education showed the highest parental compatibility, and mothers also showed relatively highest satisfaction with the division of responsibilities. Parental age, age, and gender of the child with a disability were not significant. Difficult behaviors in the child correlated negatively with favorable coparenting components in parents and positively with unfavorable ones. Functional status was negatively associated with Coparenting Agreement and Endorse Partner in fathers. The complementarity of parental roles must be taken into account in the process of specialized support from psychologists, school counselors, social workers, etc.
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Kawther Methlouthi and Ayoub Nefzi
This paper aims to investigate the ability of threatening communication to favorably modify children’s preventive behavior (8–12 years old) in the context of dental hygiene. It…
Abstract
Purpose
This paper aims to investigate the ability of threatening communication to favorably modify children’s preventive behavior (8–12 years old) in the context of dental hygiene. It also seeks to identify the type of threat that promotes the most children's persuasion (physical/social threat). Multi-method qualitative study was conducted followed by an experimental study to test the influence of threatening communication (social or physical) on children's emotional, cognitive and behavioral responses.
Design/methodology/approach
This study applies a combination of qualitative and quantitative approaches. First, multi-method qualitative study was used to explore the experience of children's exposure to threatening dental hygiene communications (focus groups, projective technique, individual interviews with dentists, etc.). Then, an experimental study based on a survey data collection to 1496 schoolchildren was conducted to test the influence of threatening communications (social or physical) on children's emotional, cognitive and behavioral responses. Indeed, different experimental situations were created by varying at each time the type of ads to which children were exposed.
Findings
Results indicate that using threat communications can be a powerful way to convince children to adopt healthy dental hygiene behaviour, and that physical threats are more effective than social threats.
Originality/value
The originality of this study is to focus on children’s’ affective and cognitive reactions to threatening dental health communication. This by emphasizing the nature of the threat used in communication (physical or social threat).
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Edwin N. Torres and Giulio Ronzoni
The present research aims to summarize the literature on customer delight, identify trends and debates, create an instrument to measure delight and propose directions for future…
Abstract
Purpose
The present research aims to summarize the literature on customer delight, identify trends and debates, create an instrument to measure delight and propose directions for future research.
Design/methodology/approach
A comprehensive review of the literature has been undertaken. Flowing from a variety of conceptual, qualitative and quantitative articles, operational measures have been identified, and an instrument to measure customer delight has been proposed.
Findings
Past research on customer delight identified various emotions that trigger delight, as well as human needs, traits and behaviors associated with delightful experiences, and features of the service experience commonly related to delight. On the basis of these findings, the researchers have developed an instrument to measure customer delight.
Practical implications
The proposed instrument enables managers to measure customer delight in various service settings. Measuring and attaining higher levels of customer delight can help generate greater loyalty as compared to customer satisfaction.
Originality/value
The authors unify the conceptualization and measurement of customer delight and create a new instrument to measure the construct. Similarities and debates in the past research are identified, and directions for the future of customer delight are presented. Future studies can further test and validate the presented instrument in various service industries.
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Ratri Wahyuningtyas, Ganjar Disastra and Risris Rismayani
Economic Society 5.0 is the answer to the challenges of the Industrial Revolution 4.0 through the creation of new value from the development of advanced technology that aims to…
Abstract
Purpose
Economic Society 5.0 is the answer to the challenges of the Industrial Revolution 4.0 through the creation of new value from the development of advanced technology that aims to reduce the gap between human and economic problems. Excellent human resources and adequate digital infrastructure are requirements in an Economic Society 5.0. Cooperatives as community economic organizations are players in the Industrial Revolution 4.0. Because of low competitiveness, cooperatives cannot create new and sustainable income streams, particularly digitalization capabilities. This study aims to encourage the competitiveness of cooperatives in the West Java region, Indonesia, in an Economic Society 5.0 by identifying the correlation between digital capabilities, digital orientation, employee resistance, government support, digital innovation and competitiveness.
Design/methodology/approach
This study uses a quantitative method through surveys as data collection techniques by distributing questionnaires to 386 leaders of cooperatives in West Java. Hypothesis testing uses analysis technique of structural equation modeling with partial least squares tool.
Findings
There are five hypotheses that are supported in the proposed model in this study. Digital orientation and government support have a positif and significant effect on digital innovation, in contrary; digital capability and employee resistance do not show any effect. Digital orientation, government support and digital capability also have a positive and significant effect on competitiveness. Meanwhile, employee resistance and digital innovation have no significant effect on competitiveness. Digital innovation was also found not to mediate the relationship between digital orientation, government support, digital capability and employee resistance with competitiveness.
Originality/value
This study provides new insights into the study of cooperatives as community’s economic institutions. This study adds empirical evidence of the factors that influence the competitiveness of cooperative institutions in Indonesia as a driver of the community’s economy. This study also provides practical implications for the development of cooperative competitiveness in developing countries, particularly in Indonesia.
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Semra Aktas-Polat and Serkan Polat
The purpose of this study is to discover the factors affecting customer delight, satisfaction and dissatisfaction in fine dining experiences (FDEs).
Abstract
Purpose
The purpose of this study is to discover the factors affecting customer delight, satisfaction and dissatisfaction in fine dining experiences (FDEs).
Design/methodology/approach
Online user generated 2,585 reviews on TripAdvisor for 46 five-star hotel restaurants operating in Istanbul were analyzed with the latent Dirichlet allocation (LDA) algorithm.
Findings
LDA created nine, eight and seven topics for delight, satisfaction and dissatisfaction, respectively. The most salient topics for customer delight, satisfaction and dissatisfaction in FDEs are staff (17.3%), view (19%), and food quality (23%), respectively.
Originality/value
This study is one of the few studies investigating customer delight and satisfaction together. The study shows that FDEs can be analyzed with text mining techniques. Moreover, the study contributes to the literature on customer delight by adding staff topic as an antecedent.
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Luigi Mersico, Selena Aureli and Eleonora Foschi
This study aims to explore how digital platforms (DPs) contribute to value co-creation in municipal solid waste (MSW) management systems.
Abstract
Purpose
This study aims to explore how digital platforms (DPs) contribute to value co-creation in municipal solid waste (MSW) management systems.
Design/methodology/approach
The present paper conducts an explorative analysis using single case study methodology. The case in question involves a DPs operating in Italy.
Findings
Empirical analysis shows that DPs help engage citizens in MSW and reduce the fragmentation in waste management systems by fulfilling a brokerage role that connects citizens, municipalities and waste management companies. The development of bidirectional knowledge and resource flow among actors contributes to better waste recycling processes, as well as fosters economic, environmental and social value co-creation in a complex public service.
Research limitations/implications
This research is limited to a single case study within the Italian context, which may influence the generalizability of the findings. Future research could expand the scope to include multiple case studies across different geographical regions.
Practical implications
For practitioners and policymakers, this paper underscores the strategic benefits of adopting DPs in MSW management systems and thereby improving public service delivery.
Social implications
The case analysis highlights that DPs can assist public actors in achieving numerous sustainable development goals by enhancing recycling rates and activating learning mechanisms among citizens.
Originality/value
This study contributes to literature by connecting different fields of research (i.e. waste management and public management) and using network theory to show how DPs can contribute to the economic, environmental and social sustainability of MSW while generating relevant benefits for the actors involved.
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Paul Agu Igwe, Nnamdi O. Madichie and Robert Newbery
The purpose of this paper is to provide fresh insights into rural artisanal activities in a developing world context. It highlights key determinants of the decision to engage in…
Abstract
Purpose
The purpose of this paper is to provide fresh insights into rural artisanal activities in a developing world context. It highlights key determinants of the decision to engage in an artisanal business and the challenges that impact upon the growth of these activities.
Design/methodology/approach
The study adopts a mix-method research approach to explore a rural setting where most respondents (81 per cent) combine farm and non-farm livelihood activities. Quantitatively, a multi-nominal regression is used to examine the determinants of diversified artisanal livelihoods. It modelled the differences between farming livelihoods that have not diversified, compared to those also involved in the artisanal activity or wage employment and the intensity of participation.
Findings
The findings show that nearly half of artisanal businesses (45.4 per cent) comprise only the owners and no employee, while 54.6 per cent employ one to three workers. Also, some artisanal ventures were more gender-specific than the gender-neutral activities. Other observations were in age (most artisans were under the age of 46 years) and vocational training (most were self-trained followed by a third receiving training only in specific areas such as technical works, building and construction and general trading apprenticeships).
Research limitations/implications
The study is based on a relatively small sample size of 306 business owners, which makes it difficult to generalise despite the persuasiveness of the observations made.
Practical implications
First, the use of econometric methods enabled the development of valid data sets (and various descriptive statistical and logit regression) to analyse determinants of the decision to engage in artisanal work, and the intensity of participation. Second, the ambiguity in categorising artisanal activities is unravelled. The study characterises the local artisanal sector and examines the intensity of participation. Without these, targeted support would remain elusive for practical and policy interventions.
Originality/value
Artisanal activities constitute a high proportion of small businesses in the study area – with more than half (54.2 per cent) of respondents being classified as artisans, yet it is an overlooked area of entrepreneurship. Highlighted here are both types of activities and challenges regarding better conceptualising the understanding of artisans and regarding this mostly unarticulated base of practice.
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The purpose of this paper is to identify potential Finnish wellbeing tourism segments based on factors connected to tourists' lifestyles, and find out if there are statistically…
Abstract
Purpose
The purpose of this paper is to identify potential Finnish wellbeing tourism segments based on factors connected to tourists' lifestyles, and find out if there are statistically significant differences between the segments concerning demographic factors, factors related to travelling behaviour, and interests in diverse activities.
Design/methodology/approach
Potential tourists are segmented based on activities, interests and opinions (AIO‐segmentation). The data of the tourist profiles for the research were collected during 2007 and 2008 by self‐administered electronic questionnaire. In total 1,012 sufficient responses were obtained. Collected data were analyzed by using factor‐cluster method in order to group respondents into different segments.
Findings
Altogether six segments were identified: Sport and nature people interested in technology; Home appreciating travellers; Family and health oriented sport and nature people; Culture appreciative self‐developers; Material wellbeing appreciatives; and Indifferent about travelling and social issues. Statistically significant differences were found between the segments considering geo‐demographic factors, travelling habits and also interest in different activities.
Originality/value
General research concerning the wellness and wellbeing of tourists has been rather rare. This research provides more comprehensive and general information about potential wellbeing of tourists in the Finnish context.