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Article
Publication date: 5 March 2018

Ahmad Firdauz Abdul Mutalib, Maimunah Sapri and Ibrahim Sipan

The purpose of this paper is to improve the existing model developed by Hsu and Sabherwal (2012) by developing a new dimension of the relationships between a group of constructs…

618

Abstract

Purpose

The purpose of this paper is to improve the existing model developed by Hsu and Sabherwal (2012) by developing a new dimension of the relationships between a group of constructs (knowledge elements, mediating constructs and facility management [FM] organisational performance) in the model of FM organisational performance.

Design/methodology/approach

The paper reviews the theoretical studies empirically to all of the knowledge elements (learning culture, intellectual capital and knowledge management) literature, mediating constructs (customer performance, efficiency, innovation and dynamic capabilities) and the organisational performance that relates to FM.

Findings

The paper identifies the relationships between the knowledge elements, mediating constructs and the FM organisational performance. Subsequently, a proposal of relationships was made to develop the FM organisational performance model.

Research limitations/implications

The model provides a possible explanation of relationships between the knowledge elements, mediating constructs and the FM organisational performance. Thus, the understanding of the identified relationships will provide a new direction in improving the FM organisational performance.

Originality/value

Addressing lack of research in identifying the importance of relationships between knowledge and the FM organisational performance, the paper conceptualises the potential relationships into a proposed model. The proposed model integrates with a new mediating construct into the existing research model, which is customer performance. Moreover, knowing that the nature of FM organisation is more towards the non-financial aspects, the paper investigates the nature of the efficiency and organisational performance that is not based on the financial performance, but rather the ability to optimise organisational resources, to achieve organisational goals and customer needs.

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Article
Publication date: 22 January 2025

Sophia Marcian Kongela, Nyaganya Donald Mugeta and Charles A. Lucian

Special economic zones (SEZs) typically require high-quality service and infrastructure, as well as the presence of skilled and experienced facilities managers. However, the zones…

14

Abstract

Purpose

Special economic zones (SEZs) typically require high-quality service and infrastructure, as well as the presence of skilled and experienced facilities managers. However, the zones face several challenges in terms of facility management, such as poor infrastructure and an unprofessional approach to facilities management (FM). Using two public SEZs, this study aims to examine the drivers of effective facilities management practices, evaluate management strategies and explore challenges that prevent the zones’ effective facilities management.

Design/methodology/approach

The study uses a mixed-method research approach to collect data from selected investors and facilities managers, with primary data collected through a questionnaire to 101 respondents and interviews conducted with 8 facilities managers. Interpretive analysis was used to analyse qualitative data, while descriptive analysis was used to analyse data collected through a survey.

Findings

The results show that FM in the zones is highly in-house, with facilities managers’ roles only seen as critical during the occupation stage, little involvement during the construction stage and no involvement at all during the design stage. The analysis of the drivers for effective FM practices reveals a disparity between what is occurring on the ground and best practices. Furthermore, investors were dissatisfied with the quality of facilities management practices, the competence of facilities managers in carrying out their facilities management responsibilities and the time required to deliver services.

Originality/value

This study proposed a conceptual framework that guides policymakers and other stakeholders on properly managing PSEZs to attract investors’ interest. The study also calls for professional FM in PSEZs, policy intervention to separate government ownership from Zone management and addressing problems that impede zone competitiveness.

Details

Journal of Facilities Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 2 February 2015

A.M. Firdauz, M. Sapri and I.S. Mohammad

The purpose of this paper is to clarify recent research on knowledge development in Facility Management (FM); identify types of knowledge and its degree of importance in the FM…

2750

Abstract

Purpose

The purpose of this paper is to clarify recent research on knowledge development in Facility Management (FM); identify types of knowledge and its degree of importance in the FM field within the Malaysian environment; and how does it benefit Hospitality Management (HM) in terms of managerial competency.

Design/methodology/approach

The nature of this study is quantitative. Data were gathered through questionnaires distributed to various practitioners in the FM field in the private sector and government sector in Malaysia.

Findings

The analysis results support that all types of knowledge, which was considered important, are required to develop a conceptual model of training syllabus for an intensive training program. The analysis results will be discussed in the context of hospitality management. In addition, a decision-making tree model was created to facilitate the training program in the future with the aim of developing a competency model.

Research limitations/implications

Most of the participants have experience with the FM field. Future research is recommended to include the conceptual model of training syllabus in analysis information relating to managers directly involved with the orientation of HM.

Originality/value

This paper presents a quantitative survey regarding the importance of knowledge in the FM industry in Malaysia and generally discusses the link between FM and Hospitality managerial competency. Further, this research delivers useful information for FM and HM managers who intend to further develop the practical training program based on the proposed decision-making tree model.

Details

Facilities, vol. 33 no. 1/2
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 9 November 2020

Bokolo Anthony Jnr

This study aims to explore the current Green practices implemented in Malaysia higher education institutions toward sustainability attainment by developing a multi-disciplinary…

1917

Abstract

Purpose

This study aims to explore the current Green practices implemented in Malaysia higher education institutions toward sustainability attainment by developing a multi-disciplinary comprehensive policy framework to further extend the collaboration among sustainability practitioners in providing integrated data on Green indicators linked to economic, social and environmental dimensions of sustainability in higher education institutions.

Design/methodology/approach

Primary data which comprises of sustainability archival documents from sixteen universities in Malaysia was used to explore the extent of Green practice for sustainability. In addition, this study also used secondary data from existing literature on sustainable development in Malaysia higher education institutional context.

Findings

Findings from the examined 16 universities and prior sustainability studies in Malaysia universities suggest that higher education institutions in Malaysia are presently implementing Green practices in their university campuses toward attaining sustainability.

Research limitations/implications

Qualitative data is only collected from higher education institutions in Malaysia. Hence, findings from this study cannot be generalized to universities in other countries.

Practical implications

This study provides insights toward infusing Green campus paradigms from a technological perspective to facilitate the exchange of information between sustainability practitioners to produce innovative solutions for addressing sustainability challenges.

Social implications

This research developed a policy framework that provides trans-disciplinary approach to be adopted by higher education institutions in Malaysia and further beyond toward attaining sustainability. Socially, this study provides Green indicators that act as a reference manual and road map toward sustainable development in higher education institutions.

Originality/value

A novel multi-disciplinary comprehensive policy framework is developed grounded on identified Green indicators integrated to provide information on how sustainability practitioners can implement Green practices paradigms across universities. Furthermore, the Green indicators can be used as metrics to provide data for Green practice measurement and monitoring in higher education institutions.

Details

Journal of Science and Technology Policy Management, vol. 12 no. 1
Type: Research Article
ISSN: 2053-4620

Keywords

Available. Open Access. Open Access
Article
Publication date: 4 July 2022

Modupe Cecilia Mewomo, Petronella Minehle Ndlovu and Comfort Olubukola Iyiola

Although facilities management (FM) has been advocated in the construction industry to address the issues of facilities in buildings, their adoption is still plagued with…

8251

Abstract

Purpose

Although facilities management (FM) has been advocated in the construction industry to address the issues of facilities in buildings, their adoption is still plagued with barriers. The factors affecting FM practices need detailed investigation. However, few studies have been conducted on the factors affecting FM practices in developing countries such as South Africa. This study aims to investigate the factors affecting effective FM practices in public buildings in South Africa.

Design/methodology/approach

To achieve this aim, a quantitative survey was carried out using questionnaire to gather relevant data in the study area. The collected data were analysed using descriptive statistics and principal component (factor) analysis. The study was conducted on 39 facilities managers in the Department of Public Works in KwaZulu-Natal Province, South Africa.

Findings

The descriptive analysis revealed that availability of funds, occupants’ knowledge of FM, absence of policy guiding FM practice, state of deterioration of facilities and design concepts and scope were significant challenges affecting effective FM practices in public buildings in South Africa. The result of the principal component analysis of the factors affecting FM practices were grouped into organisational factors, structural/design errors and end users’ elements.

Research limitations/implications

As it is widely understood that “money” plays a significant role in the performance of any activity or function, administrators/governments of public facilities should strive to plan and make appropriate finances accessible to facilities managers. Participation of facilities managers in the planning stage can also help reduce design flaws and their maintenance implications. In addition, adequate training for professionals can improve FM awareness and productivity.

Originality/value

The paper reveals the structural framework of the factors that can influence the effective facilities management practices in public buildings.

Details

Facilities, vol. 40 no. 15/16
Type: Research Article
ISSN: 0263-2772

Keywords

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Article
Publication date: 8 July 2024

Abubakar Sadiq Mohammed, William Mark Adolwine (ESQ.) and Iddrisu Danlard

To analyze the challenges and intricacies involved in managing the physical and administrative aspects of central mosques, with a specific focus on the Kumasi Central Mosque in…

50

Abstract

Purpose

To analyze the challenges and intricacies involved in managing the physical and administrative aspects of central mosques, with a specific focus on the Kumasi Central Mosque in Ghana. Through this case study, the paper aims to provide insights into the unique estate management practices and design a conceptual framework that incorporates efficient estate management practices for Ghana’s central mosques.

Design/methodology/approach

The study adopted a mixed-methods approach. Structured questionnaires were used to gather the data administered to the head of the development office, maintenance workers and mosque users. The data were analyzed using descriptive methods.

Findings

The overall findings of the study indicate that the estate management practices of the mosque are having difficulties financing maintenance. Other difficulties include the type of maintenance regime, the period of planned maintenance, the lack of an asset register, the absence of insurance policies and the causes of emergency maintenance.

Practical implications

The research provides valuable insights into the management of central mosques in Ghana and offers scalable practical recommendations such as adopting a planned maintenance regime, insuring mosque facilities and implementing comprehensive recording-keeping guidelines guided by policies.

Originality/value

The paper will assist stakeholders in comprehending the most practical approach to mosque estate management practices.

Details

Facilities , vol. 42 no. 9/10
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 18 December 2024

Wenting Zhan, Wenmei Zhou, Jinchan Liu and Yubo Guo

Previous research has advanced in two-stage construction project productivity (CPP) evaluation by integrating site efficiency (SE) in the delivery and utilisation effectiveness…

21

Abstract

Purpose

Previous research has advanced in two-stage construction project productivity (CPP) evaluation by integrating site efficiency (SE) in the delivery and utilisation effectiveness (UE) in the post-delivery stages. The literature has separately addressed the factors affecting these three constructs. However, the interrelationships among them are rarely discussed together. This study aims to systematically identify the influencing factors of CPP, SE and UE and disentangle interrelationships among the three constructs.

Design/methodology/approach

The paper first reviews the literature about the two-stage project productivity evaluation framework for government construction projects. Then this paper proposes hypotheses regarding the relationships between the three constructs and identifies influencing factors associated with the constructs. Based on questionnaire survey from over 200 government construction project professionals in China, the structural equation modelling is adopted to validate the hypotheses.

Findings

The paper provides empirical insights that CPP can be directly influenced by UE to a large extent but indirectly impacted by SE through its effects on UE. The findings indicate that CPP is not a simple sum of SE and UE, and consequently reveals the complex, non-linear and indirect relationships between SE and CPP.

Research limitations/implications

Future research should further extend the timeframe boundary to merge the pre-delivery stage (e.g. design and planning), findings of which may propose a more generalised understanding and reduce the bias resulting from pre-delivery activities.

Originality/value

This paper contributes to construction facility management literature by explaining the mediating role of UE on the relationship between SE and CPP. Therefore, this paper offers practitioners an integrated management logic in strategically combining project and facility management into government project management.

Details

Engineering, Construction and Architectural Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0969-9988

Keywords

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Article
Publication date: 19 February 2024

Ayman Abdalmajeed Alsmadi

This paper aims to delve into the factors influencing the adoption of Islamic Fintech and investigates the potential impact of Religious Orientation.

618

Abstract

Purpose

This paper aims to delve into the factors influencing the adoption of Islamic Fintech and investigates the potential impact of Religious Orientation.

Design/methodology/approach

The study uses a questionnaire to collect data from 291 Jordanians, using Structural Equation Model – Partial Least Squares (SEM-PLS) to evaluate the research model and test hypotheses.

Findings

The outcomes of the Smart PLS path analysis revealed that several factors significantly influence the adoption of Islamic Fintech. Notably, perceived risk, financial literacy, trust and convenience were identified as pivotal determinants in shaping individuals' decisions to adopt Islamic Fintech. Additionally, the study unveils the noteworthy role of religious orientation as a moderator, impacting the relationship between perceived risk, financial literacy, trust and convenience concerning the adoption of Islamic Fintech.

Originality/value

This study contributes fresh insights to the existing literature concerning the adoption of Islamic Fintech, enhancing the understanding of the key drivers in this domain. Furthermore, it emphasizes the practical implications of religious orientation in shaping individuals' attitudes and behaviors pertaining to Islamic Fintech adoption.

Details

International Journal of Islamic and Middle Eastern Finance and Management, vol. 17 no. 2
Type: Research Article
ISSN: 1753-8394

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Article
Publication date: 10 July 2017

Fraser McLeay, Andrew Robson and Mazirah Yusoff

The constantly evolving higher education (HE) sector is creating a need for new business models and tools for evaluating performance. In this paper, an overview of the…

1736

Abstract

Purpose

The constantly evolving higher education (HE) sector is creating a need for new business models and tools for evaluating performance. In this paper, an overview of the importance-performance analysis (IPA) model and its applicability as a management tool for assessing student satisfaction in the HE sector is provided. The purpose of this paper is to apply IPA in a new and novel manner, undertaking analysis at three levels; the individual student, for individual attributes and at a construct or factor level which combines individual attributes that are correlated. A practical application is illustrated, assessing the gap between the importance placed on specific student satisfaction attributes and corresponding levels of student-perceived performance realised.

Design/methodology/approach

The “service product bundle” (Douglas et al., 2006) is refined based on focus group evaluation. Survey responses from 823 students studying across four Malaysian private universities are analysed using factor analysis and the IPA model utilised to identify importance-performance gaps and explore the implication of the iso-rating line as well as alternative cut-off zones.

Findings

Factor reduction of 33 original measurement items results in eight definable areas of service provision, which provides a refined and extended management tool of statistically reliable and valid constructs.

Research limitations/implications

The research is undertaken in a private business school context in Malaysia. Further research could focus on other universities or countries, as well as faculties such as computing and engineering or explore other elements of education-based performance.

Practical implications

The research method and study outcomes can support HE managers to allocate resources more effectively and develop strategies to improve quality and increase student satisfaction.

Originality/value

Distinct from other IPA-based studies, analysis is undertaken at three levels; the individual participant, for individual items and at the factor level.

Details

Journal of Management Development, vol. 36 no. 6
Type: Research Article
ISSN: 0262-1711

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Article
Publication date: 20 June 2023

Janhavi Abhang and V.V. Ravi Kumar

This study aims to develop a database of existing academic information in house purchase decision (HPD) using systematic literature review (SLR), to facilitate worldwide…

556

Abstract

Purpose

This study aims to develop a database of existing academic information in house purchase decision (HPD) using systematic literature review (SLR), to facilitate worldwide advancement of research under HPD domain.

Design/methodology/approach

This research examined papers from two reputable databases – Scopus and Google Scholar – from 1992 to 2022 using a scoping review technique (Arksey and O’Malley, 2005) and a theme analysis method. Out of 374, 181 articles fit the inclusion parameters and were evaluated using the theme analysis approach.

Findings

Data from 181 articles was evaluated thematically to create a thematic map of HPD research. Five main themes and their sub-themes were identified: consumer behaviour, housing attributes, factors influencing purchasing decisions, investment analysis and demographics, which proved essential in understanding HPD and customer preferences for house purchase.

Practical implications

Data from 181 articles were evaluated thematically to create a thematic map of HPD research. This SLR intends to provide useful new insights on consumer concerns about home purchases in the rapidly developing residential real estate market and the issues that marketers, housing sector stakeholders, real estate industry and existing and future researchers should prioritize.

Originality/value

This research is unique such that it is the only 30-year-long SLR on the subject matter of HPD. This paper makes a significant contribution to residential real estate domain signifying the present state of research in HPD.

Details

International Journal of Housing Markets and Analysis, vol. 17 no. 5
Type: Research Article
ISSN: 1753-8270

Keywords

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