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Article
Publication date: 1 December 2006

Lynn Massey and Sharon Williams

The purpose of this paper is to review the change process that is required to support CANDO, a business improvement technique primarily associated with the manufacturing sector…

8841

Abstract

Purpose

The purpose of this paper is to review the change process that is required to support CANDO, a business improvement technique primarily associated with the manufacturing sector. It reviews the transferability of CANDO to a health setting and examines the effectiveness of this tool through the eyes of the change agents and implementers. The study draws on an ongoing empirical research study in the NHS.

Design/methodology/approach

The methodology is a case study, combining semi‐structured interviews, observations and reflexive accounts.

Findings

The results show that this improvement tool is an appropriate mechanism as a foundation for developing change agents and for creating change in health care. The capability and competence of the change agent is critical to the success of a change programme. Specific skills include developing people outside of their normal functional boundaries, redefining values and norms, motivating and energising others, translating terminology, setting the initiative within the wider agenda for change, and designing and communicating solutions and new systems as a result of CANDO activities.

Research limitations/implications

As the research focuses on one NHS Trust within the UK this limits the generalisibility of the results. However, the results provide an important insight into developing change agents, their role while identifying enablers and inhibitors to the change process.

Originality/value

This paper records the early stages of what is a large‐scale and long‐term improvement programme from the perspective of the change agent. This is an important perspective that is often overlooked when examining change programmes.

Details

Leadership & Organization Development Journal, vol. 27 no. 8
Type: Research Article
ISSN: 0143-7739

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Article
Publication date: 1 February 2006

Ann Esain and Lynn Massey

The research aim is to identify and evaluate “value” and “effectiveness” in the system of temporary staffing in one NHS Trust. Temporary staffing, known as Bank and Agency (B…

1737

Abstract

Purpose

The research aim is to identify and evaluate “value” and “effectiveness” in the system of temporary staffing in one NHS Trust. Temporary staffing, known as Bank and Agency (B & A) staffing, is an increasing proportion of NHS expenditure (Bank staff are already contracted with the Trust and work extra shifts, while Agency staff are independently employed through the agency, costing more per shift). The system is reviewed in terms of quality, delivery and cost in relation to customers. The study assesses if unnecessary complexity, and poor standards significantly impact on effective performance.

Design/methodology/approach

A diagnostic action research field based approach is taken with qualitative and quantitative analysis of the current system. This includes, cross‐functional mapping, stakeholder value analysis and historical data collection. The theoretical perspective includes system theory, stakeholder theory and value.

Findings

Research results indicate that the requirement for temporary staffing is predictable (previously thought to be unpredictable). Consequently, agency staffing can more readily be replaced with bank nurses. This could improve the outcomes of quality in service, delivery and reduce Trust expenditure.

Research limitations/implications

Research results could be idiosyncratic and contextual therefore a comparative study is underway to determine validity. Indications are NHS expenditure on temporary staffing, particularly agency nurses, could be reduced while increasing effectiveness of the service.

Originality/value

This research analyses working practice and value relationships within the temporary staffing system. A potential future state system is developed, that indicates improved value, quality, delivery, a win for patients, wards and Welsh NHS secondary care Trust, having wider NHS applications.

Details

International Journal of Productivity and Performance Management, vol. 55 no. 2
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 1 June 2005

Lynn Massey and Sharon Williams

The objectives of the study are to identify and understand the environment, relationships and barriers for the key stakeholders in changing their workplace environment, and to…

3889

Abstract

Purpose

The objectives of the study are to identify and understand the environment, relationships and barriers for the key stakeholders in changing their workplace environment, and to negotiate and create an action plan to address the effectiveness issues in relation to rolling out CANDO across the Trust.

Design/methodology/approach

This study has adopted a multi‐method approach using action learning/research, questionnaire, participant observation, and reflexive analysis.

Findings

The results indicate that there are individual, group and system improvements, but to achieve these the training in CANDO has to be action based as the “knowing‐by‐doing” (not just the theory) has to be experienced, learnt, shared and disseminated to other teams.

Research limitations/implications

As this is a pilot study, the findings are at a preliminary stage and therefore limit the generalisibility of the results. However, there has been an opportunity to test methodological instruments that will enable us to understand the overall effectiveness of CANDO as a mechanism of change within the health setting. The implications of this research are discussed at three levels: individual, department and strategic.

Originality/value

Undertaking research in the health sector is a break from the Lean Enterprise Research Centre's roots in manufacturing, distribution and retail/service sectors. The importance of improving quality and performance are key to all sectors and we wish to contribute to understanding the transferability of good practice and organisational change. This is the first time CANDO implementation has been reported in a health setting as a means of change within the NHS.

Details

International Journal of Public Sector Management, vol. 18 no. 4
Type: Research Article
ISSN: 0951-3558

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Article
Publication date: 1 January 1971

Once the third largest port in the country, the London ‘overspill’ town of King's Lynn has been revitalized in the last decade. Richard Brooks examines this once rather sleepy…

32

Abstract

Once the third largest port in the country, the London ‘overspill’ town of King's Lynn has been revitalized in the last decade. Richard Brooks examines this once rather sleepy market town, which now has one eye on Europe and the other on the Midlands and South‐East. Photographs by Colin Porter.

Details

Industrial Management, vol. 71 no. 1
Type: Research Article
ISSN: 0007-6929

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Article
Publication date: 6 April 2010

Lynn M. Jeffrey, Sophie Hide and Stephen Legg

This paper aims to report on the second half of a two‐part study that identified relevant content for safety audit training in small businesses. The specific aim of the paper is…

1935

Abstract

Purpose

This paper aims to report on the second half of a two‐part study that identified relevant content for safety audit training in small businesses. The specific aim of the paper is to determine the preferred learning styles and approaches of managers in these businesses in order to identify some principles which could be used to tailor training to meet their particular learning needs.

Design/methodology/approach

Participants in the study came from three relatively high‐risk industries – road transport, construction, and the motor trade – producing a sample size of 102. A self‐report questionnaire was distributed via trade magazines.

Findings

Very few differences were found between the three industries. Most differences were between road transport and the other two industries. Managers in the road transport industry have a lower preference for learning by listening and are less likely to be sequential learners than managers in the motor trade industry.

Practical implications

Small business managers are systematic, hard‐working, pragmatic and prefer less formal modes of learning. These characteristics have implications for the structure and context of training programmes and the nature of the training materials.

Originality/value

The four learning profiles that emerged from the analysis in the paper provide a clear picture of the small business managers in the three industries studied.

Details

Journal of Workplace Learning, vol. 22 no. 3
Type: Research Article
ISSN: 1366-5626

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Article
Publication date: 31 May 2011

Bob Hargreaves

Private sector residential property investors aiming to achieve optimal total returns need to be able to identify the best performing suburbs in a city. The purpose of this paper…

535

Abstract

Purpose

Private sector residential property investors aiming to achieve optimal total returns need to be able to identify the best performing suburbs in a city. The purpose of this paper is to analyse the risk‐adjusted investment performance of 19 suburbs within Auckland City and provide some insight into the likely future performance of some of these suburbs.

Design/methodology/approach

The annual pre‐tax and unleveraged investment performance of a residential property is a function of the changes in the value of the property plus the net yield. House price data for the suburbs were taken from the Real Estate Institute of New Zealand. Rental information was obtained from the Department of Building and Housing.

Findings

Surprisingly, the suburb showing the highest average yields was also the suburb recording the greatest increase in house prices. This result appears to be a consequence of government intervention in the form of increased rental subsidies for renters, tax concessions for landlords and low‐deposit home loans aimed for first home buyers.

Research limitations/implications

It is all very well analysing the past performance of suburbs but investors are likely to be more interested in future performance, rather than past performance, when they make buying and selling decisions. In some cases, the characteristics of suburbs that have done well in the past can be useful in identifying suburbs likely to do well in the future.

Practical implications

The hypothesis advanced in this paper is that suburbs with lower than average household income to house price ratios and house income to rent ratios, combined with a trend for household incomes and rents to be increasing above the city‐wide average, are likely to be the best prospects for future residential investment.

Social implications

The main social implication appears to be the unintended consequences of rental subsidies increasing rents and house prices more than the average in the lower priced suburbs.

Originality/value

There has been very little published work comparing total returns on investor housing within a city, by suburb. This has been made possible by the combination of real estate sales information and a comprehensive rental database. In addition, census information on households' incomes at suburban level is also integrated into the study.The study also makes a novel contribution by suggesting variables likely to influence future total returns by suburb.

Details

International Journal of Housing Markets and Analysis, vol. 4 no. 2
Type: Research Article
ISSN: 1753-8270

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Book part
Publication date: 8 April 2005

Petri Suomala

The essential investments in new product development (NPD) made by industrial companies entail effective management of NPD activities. In this context, performance measurement is…

Abstract

The essential investments in new product development (NPD) made by industrial companies entail effective management of NPD activities. In this context, performance measurement is one of the means that can be employed in the pursuit of effectiveness.

Details

Managing Product Innovation
Type: Book
ISBN: 978-1-84950-311-2

Available. Content available
Book part
Publication date: 25 August 2020

Abstract

Details

Resistance, Resilience, and Recovery from Disasters: Perspectives from Southeast Asia
Type: Book
ISBN: 978-1-83909-791-1

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Book part
Publication date: 27 October 2016

Alexandra L. Ferrentino, Meghan L. Maliga, Richard A. Bernardi and Susan M. Bosco

This research provides accounting-ethics authors and administrators with a benchmark for accounting-ethics research. While Bernardi and Bean (2010) considered publications in…

Abstract

This research provides accounting-ethics authors and administrators with a benchmark for accounting-ethics research. While Bernardi and Bean (2010) considered publications in business-ethics and accounting’s top-40 journals this study considers research in eight accounting-ethics and public-interest journals, as well as, 34 business-ethics journals. We analyzed the contents of our 42 journals for the 25-year period between 1991 through 2015. This research documents the continued growth (Bernardi & Bean, 2007) of accounting-ethics research in both accounting-ethics and business-ethics journals. We provide data on the top-10 ethics authors in each doctoral year group, the top-50 ethics authors over the most recent 10, 20, and 25 years, and a distribution among ethics scholars for these periods. For the 25-year timeframe, our data indicate that only 665 (274) of the 5,125 accounting PhDs/DBAs (13.0% and 5.4% respectively) in Canada and the United States had authored or co-authored one (more than one) ethics article.

Details

Research on Professional Responsibility and Ethics in Accounting
Type: Book
ISBN: 978-1-78560-973-2

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Book part
Publication date: 16 May 2003

Johanna Zmud

Abstract

Details

Transport Survey Quality and Innovation
Type: Book
ISBN: 978-0-08-044096-5

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