Cheryl-lyn Ngoh and Hillary N. Mellema
This paper aims to study how retailers moving from a multi- (in-store and online) to a single- (online) channel impacts consumers’ retailer and channel choices.
Abstract
Purpose
This paper aims to study how retailers moving from a multi- (in-store and online) to a single- (online) channel impacts consumers’ retailer and channel choices.
Design/methodology/approach
The authors conduct two scenario-based experimental studies to examine consumers’ in-store and online channel shopping preferences and behavioural intentions (i.e. channel and retailer choices) when their preferred focal retailer’s physical store closes.
Findings
The findings show that when a focal retailer removes its physical store location, consumers with a strong preference for shopping online have a greater likelihood of shopping online. Their loyalty towards the retailer explains this relationship but is conditional on low levels of reactance. When reactance is high, consumers with a strong preference for shopping online are more likely to switch to a competitor.
Originality/value
This research paper bridges the intersection between B2B and B2C literature to understand how retailers’ channel-related supply chain decisions affect downstream consumer shopping behaviour.
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Jenny Secker, Helen Spandler, Sue Hacking, Lyn Kent and Jo Shenton
Empowerment has been described as the ‘holy grail’ of health promotion. This article describes an evaluation of arts participation for people with mental health needs that both…
Abstract
Empowerment has been described as the ‘holy grail’ of health promotion. This article describes an evaluation of arts participation for people with mental health needs that both measured empowerment outcomes and explored the processes by which positive outcomes were achieved, through six qualitative case studies. For the outcomes study, 62 arts and mental health project participants returned a questionnaire, including a measure of empowerment, soon after joining their project and again six months later. The follow‐up questionnaire asked participants to rate the impact of their arts involvement on the issues addressed in the measure. Six diverse arts and mental health projects took part in the case studies. Interviews with project participants explored what they saw as the benefits of arts involvement and how these came about. Results from the outcomes study showed significant improvements in empowerment and were suggestive of a strong causal link with arts participation. Analysis of the case study interviews revealed five processes through which benefits relating to empowerment were brought about. We argue that psychological empowerment is in itself important for people with mental health needs. In addition, our case studies indicate that some arts and mental health projects do empower participants at a social as well as individual level.
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A year‐long review of services was carried out in South Essex by local authority and primary care trust commissioners to help inform future commissioning plans. The review…
Abstract
A year‐long review of services was carried out in South Essex by local authority and primary care trust commissioners to help inform future commissioning plans. The review included a focus group to consult service users, carers, project staff and referrers across the area. This was undertaken by SE‐SURG, a group of current and former service users who carry out research and consultation work for mental health service commissioners and providers. The results of the consultation are presented here, particularly in relation to the strengths and limitations of current services, service user aspirations and staff expectations.
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Helen Spandler, Jenny Secker, Sue Hacking and Jo Shenton
Helen Spandler and colleagues report on the first phase of a project to map arts and mental health projects in England and evaluate their benefits in terms of participants' mental…
Abstract
Helen Spandler and colleagues report on the first phase of a project to map arts and mental health projects in England and evaluate their benefits in terms of participants' mental health and how well they promote social inclusion, both in promoting peer friendships and networks and in supporting the development of links with the wider community.
The British Library National Sound Archive has published an important reference book Directory of Recorded Sound Resources in the United Kingdom, 1989, 173pp., ISBN 0 7123 0502 5…
Abstract
The British Library National Sound Archive has published an important reference book Directory of Recorded Sound Resources in the United Kingdom, 1989, 173pp., ISBN 0 7123 0502 5. It is compiled and edited by Lali Weerasinghe, with research by Jeremy Silver and lists 489 collections of both privately made and rare commercial recordings in the UK, covering all subject areas. Addresses of the collections, opening hours, conditions of access and details of size and contents are given. The arrangement is initially under county of location but the indexes include subjects, names of collections and individuals and thus allows research across any desired topic. The collecting bodies include libraries, museums, record offices, learned societies, archives, radio stations, business and industry; and collections have been comprehensively sought out, though it surprises me that the British Film Institute is missed because it must have many historical recordings coupled with moving images. This directory is a worthy addition to the growing number of valuable National Sound Archive publications. Its price, in hardback, is £30 from the British Library Publications Sales Unit, Boston Spa, Wetherby, West Yorkshire LS23 7BQ.
Tim Gorichanaz, Jonathan Furner, Lai Ma, David Bawden, Lyn Robinson, Dominic Dixon, Ken Herold, Sille Obelitz Søe, Betsy Van der Veer Martens and Luciano Floridi
The purpose of this paper is to review and discuss Luciano Floridi’s 2019 book The Logic of Information: A Theory of Philosophy as Conceptual Design, the latest instalment in his…
Abstract
Purpose
The purpose of this paper is to review and discuss Luciano Floridi’s 2019 book The Logic of Information: A Theory of Philosophy as Conceptual Design, the latest instalment in his philosophy of information (PI) tetralogy, particularly with respect to its implications for library and information studies (LIS).
Design/methodology/approach
Nine scholars with research interests in philosophy and LIS read and responded to the book, raising critical and heuristic questions in the spirit of scholarly dialogue. Floridi responded to these questions.
Findings
Floridi’s PI, including this latest publication, is of interest to LIS scholars, and much insight can be gained by exploring this connection. It seems also that LIS has the potential to contribute to PI’s further development in some respects.
Research limitations/implications
Floridi’s PI work is technical philosophy for which many LIS scholars do not have the training or patience to engage with, yet doing so is rewarding. This suggests a role for translational work between philosophy and LIS.
Originality/value
The book symposium format, not yet seen in LIS, provides forum for sustained, multifaceted and generative dialogue around ideas.
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The increasing interest in NHS Support Services as areas where costeffectiveness and improved provision of value for money can beintroduced has led to the Hotel Service concept in…
Abstract
The increasing interest in NHS Support Services as areas where cost effectiveness and improved provision of value for money can be introduced has led to the Hotel Service concept in recent years. The Government′s review of the NHS will have a major impact on the quality of hotel services in hospitals and there will be increased incentives for managers to engage in personal development programmes which will benefit the individual and the organisation.
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Donald G. Howard and Michael A. Mayo
The article suggests that product management techniques commonly employed for markets in developed countries are inappropriate for markets in less‐developed countries (LDCs). To…
Abstract
The article suggests that product management techniques commonly employed for markets in developed countries are inappropriate for markets in less‐developed countries (LDCs). To market successfully in LDCs, a firm must re‐examine both its product offerings and its product management philosophy.
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Afsaneh Nahavandi and Lyn Corbett
The purpose of this paper is to explore the reasons for and consequences of leaders moving from other sectors to the public arena and provide guidelines for successful transitions…
Abstract
Purpose
The purpose of this paper is to explore the reasons for and consequences of leaders moving from other sectors to the public arena and provide guidelines for successful transitions to the public sector.
Design/methodology/approach
The paper relies on a conceptual analysis of leadership theory, critical reasoning and several examples to explore the phenomenon the authors call Leadership Leap (LL).
Findings
The paper explores the context, antecedents, causes and consequences of LL. The leaders’ self-confidence, ego and hubris are often considered to be the reason for leaping to an unfamiliar sector; however, the causes are much more complex. The authors suggest that in addition to the leaders’ personal characteristics, LL is encouraged by a culture of celebrity, excessive focus on the leaders and a longing for heroes. Ignoring or disregarding the context and overestimating the need for revolutionary change further exacerbate LL. The authors consider conditions for success and suggest areas for future research.
Originality/value
We are increasingly witnessing leaders who are successful and considered experts in one sector transition into the public sector. Although some are successful, others face obstacles and fail to live up to expectations. The unique characteristics of public leadership, specifically the collective nature of the sector and the crucial role of context and systems, provide a particular challenge for LL in the sector.