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Article
Publication date: 1 March 1993
Defines total quality management (TQM) and ascertains its current state within the National Health Service. Reports on a recent study of TQM in the NHS that focused on management…
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Abstract
Defines total quality management (TQM) and ascertains its current state within the National Health Service. Reports on a recent study of TQM in the NHS that focused on management and organisational arrangements for quality improvement, patterns of leadership, strategic planning for action, and thepattern and aims of quality of activity. Outlines some possible strategies for successful implementation while simultaneously avoiding some of the common pitfalls.
Details
Managing Service Quality: An International Journal, vol. 3 no. 3
Type: Research Article
ISSN: 0960-4529