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Article
Publication date: 7 February 2023

Beatriz Casais and Luís Ferreira

This perspective study aims to discuss the inclusion of technology in hotels as a key driver of sustainability.

1592

Abstract

Purpose

This perspective study aims to discuss the inclusion of technology in hotels as a key driver of sustainability.

Design/methodology/approach

The paper covers literature and prospects the implementation of smart hotels as a tourism agenda to achieve sustainable development goals.

Findings

Smart hotels can provide a better and more efficient tourism service, in terms of operational tasks and sustainable gains, without losing critical human interaction, which can be a tactic to boost the hotel’s relationship with their customers.

Originality/value

The paper shows how smart hotels can increase business efficiency, and in addition, meet tourist expectations and become more sustainable. In this sense, smart and sustainable hotels deserve to be listed in tourism agenda 2030.

目的

这篇观点文章讨论了将技术作为可持续发展的关键驱动因素纳入酒店。

设计

本文涵盖文献和前景, 将智能酒店的实施作为实现可持续发展目标的旅游议程。

调查结果

智能酒店可以在运营任务和可持续收益方面提供更好、更高效的旅游服务, 同时不会失去关键的人际互动, 这可以成为加强酒店与客户关系的一种策略。

独创性

本文展示了智能酒店如何提高业务效率, 此外, 满足游客的期望并变得更具可持续性。从这个意义上说, 智能和可持续发展的酒店值得列入 2030 年旅游议程。

Diseño/metodología/enfoque

El artículo analiza la bibliografía sobre hoteles inteligentes y su posibilidades de implantación como tema de la agenda turística para alcanzar los objetivos de desarrollo sostenible.

Objetivo

Este artículo de perspectiva analiza la inclusión de la tecnología en los hoteles como motor clave de la sostenibilidad.

Resultados

Los hoteles inteligentes pueden proporcionar un servicio turístico mejor y más eficiente, en términos de tareas operativas y ganancias sostenibles, sin perder la crítica interacción humana que puede ser una táctica para impulsar la relación del hotel con sus clientes.

Originalidad/valor

El documento muestra cómo los hoteles inteligentes pueden aumentar la eficiencia empresarial y, además, satisfacer las expectativas de los turistas y ser más sostenibles. En este sentido, los hoteles inteligentes y sostenibles merecen figurar en la agenda turística 2030.

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Article
Publication date: 25 February 2020

Amílcar Arantes and Luís Miguel D.F. Ferreira

The purpose of this study is to contribute to the theory and practice of project management in the construction industry by identifying the primary causes and extracting the…

1865

Abstract

Purpose

The purpose of this study is to contribute to the theory and practice of project management in the construction industry by identifying the primary causes and extracting the underlying causes of construction delays and providing recommendations on delay mitigation measures.

Design/methodology/approach

AA survey was used to identify the importance of 47 causes of delays. The relative importance index was used to rank them, factor analysis was applied to extract the underlying causes and focus group interviews were used for discussion and development of mitigation measures.

Findings

Six of the ten most important causes are in the top ten universal delays in construction projects. Factor analysis revealed six underlying causes: improper planning, poor consultant performance, inefficient site management, owner influence, bureaucracy and sub-standard contracts.

Practical implications

The owner/sponsor/client must have adequate engineering and project management skills to be able to evaluate proposals and contractors more accurately, economically and technically. The bidding and contract award process should focus on the most economically advantageous proposal and contracts should provide for mechanisms for managing risks while executing projects. Contractors should select reliable, high-quality subcontractors and suppliers and should have competent site managers.

Originality/value

This work expands and improves the understanding of the causes of delays in construction projects by providing an empirical study of the causes of delays and respective mitigation measures in Portugal.

Details

Journal of Financial Management of Property and Construction , vol. 25 no. 2
Type: Research Article
ISSN: 1366-4387

Keywords

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Article
Publication date: 29 March 2023

Sofia Gomes, João M. Lopes and Luís Ferreira

The technological and digital revolution has introduced important changes in the tourism industry. However, capturing the extent of the new tourism 4.0 paradigm is still…

949

Abstract

Purpose

The technological and digital revolution has introduced important changes in the tourism industry. However, capturing the extent of the new tourism 4.0 paradigm is still difficult. This study aims to assess the dimensions related to the concepts of industry 4.0 in tourism and hospitality, tourism innovation and tourism ecosystem when considered simultaneously, and their role in promoting a new wave of competitiveness in the tourism industry.

Design/methodology/approach

A bibliometric study was conducted based on tourism 4.0, hotel 4.0, tourism innovation and tourism ecosystem using 120 eligible articles published between 2008 and 2021 from the Web of Science database.

Findings

This study demonstrated the advances in industry 4.0 in tourism and hospitality publications over 13 years and identified five interconnected dimensions: (1) knowledge transfer in tourism; (2) networking tourism innovation; (3) sources of tourism innovation; (4) smart tourism ecosystem and (5) innovation research in tourism. It was also concluded that tourism development should be a regional competence based on strategic networking and externalisation of regional knowledge flows.

Research limitations/implications

This bibliometric review provides important implications and recommendations for several players of industry 4.0 in tourism and hospitality and policymakers. Not only did it make it possible to create a state of art, but also to categorise the existing interconnections between the dimensions of Tourism 4.0, Hotel 4.0, Tourism innovation and Tourism ecosystem to optimise its implementation and generate greater value. In addition, practical implications were inferred that improve the tourism sector’s competitiveness, helping strategic decision-making at the level of policymakers and actors in this sector.

Practical implications

Apart from state of the art, this bibliometric review made it possible to categorise the existing interconnections between the dimensions of tourism 4.0, hotel 4.0, tourism innovation and tourism ecosystem to optimise its implementation and generate greater value. Practical implications were inferred that improve the tourism sector’s competitiveness, helping strategic decision-making at the level of policymakers and several players in this sector.

Originality/value

This study addresses the existing literature gap in the interconnection of industry 4.0 with tourism and hospitality by describing the most relevant conceptual interconnections and setting practical implications for improving the competitiveness of the tourism industry. Furthermore, it integrates previous studies and outlines future lines of investigation.

Details

Journal of Hospitality and Tourism Insights, vol. 7 no. 1
Type: Research Article
ISSN: 2514-9792

Keywords

Available. Open Access. Open Access
Article
Publication date: 27 January 2025

Manuel Sardinha, Luís Ferreira, Hermínio Diogo, Tânia R.P. Ramos, Luís Reis and M. Fátima Vaz

This study aims to investigate the tensile strength and compressive behaviour of two thermoplastic polyurethane (TPU) filaments produced via material extrusion (ME): TPU 95A and…

120

Abstract

Purpose

This study aims to investigate the tensile strength and compressive behaviour of two thermoplastic polyurethane (TPU) filaments produced via material extrusion (ME): TPU 95A and Reciflex (recycled).

Design/methodology/approach

Tensile strength and compressive behaviour are assessed. The influence of extrusion temperature and infill pattern on these properties is examined, supported by thermal characterization, surface morphology analyses and a comprehensive comparison with existing literature. An analytical method is presented for estimating the solid ratio of ME parts, using an ellipse model to describe the material bead geometry.

Findings

Reciflex is generally stiffer than TPU 95A in both tensile and compressive tests. Specimens loaded orthogonally in compression tests exhibited stiffer behaviour than those loaded parallelly, and higher tensile properties were typically observed when material beads were deposited parallel to the load direction. Unlike TPU 95A, Reciflex is sensitive to extrusion temperature variations.

Social implications

By comparing recycled and virgin TPU filaments, this research addresses waste management concerns and advocates for environmentally sustainable production practices in the broadly used filament/based ME technique.

Originality/value

This study provides an extensive comparison of computed values with existing literature, offering insights into how different materials may behave under similar processing conditions. Given ongoing challenges in controlling melt flow during extrusion, these results may offer insights for optimizing the production of ME parts made with thermoplastic elastomers.

Details

Rapid Prototyping Journal, vol. 31 no. 11
Type: Research Article
ISSN: 1355-2546

Keywords

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Article
Publication date: 27 August 2024

Liliana Ávila, Luís Miguel D.F. Ferreira and Marlene Amorim

Social enterprises live in the limbo between social and market objectives, posing many operations management challenges. This study extends the discussion of operational…

111

Abstract

Purpose

Social enterprises live in the limbo between social and market objectives, posing many operations management challenges. This study extends the discussion of operational priorities, which has focused on purely for-profit organisations, to the context of social enterprises by exploring, from a resource-based perspective, which resources and operational priorities are most important to them and how they are used to respond to conflicting demands.

Design/methodology/approach

Multiple case study research was carried out involving five Portuguese social enterprises, representative of the main sectors in which social enterprises operate in Europe. Ten semi-structured interviews with directors and other high-ranking respondents were conducted, and content was analysed to gather evidence on the key resources and operational priorities pursued by social enterprises. Cross-case conclusions were drawn, resulting in theoretical propositions and a conceptual framework.

Findings

Findings suggest that social enterprises rely on intangible resources and combine different operational priorities, which may vary throughout their lifecycle. Community engagement has emerged as a specific operational priority, in addition to those already reported in the manufacturing and services literature. To balance conflicting demands, most social enterprises studied combine innovation with community engagement or customer focus.

Originality/value

The study contributes to the development of knowledge about the operations strategy in the specific context of social enterprises, an organisational model that has not been systematically addressed in the operations management literature, and brings the discussion of operational priorities into the social enterprise field, thus strengthening the link between these two fields.

Details

Journal of Small Business and Enterprise Development, vol. 31 no. 7
Type: Research Article
ISSN: 1462-6004

Keywords

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Article
Publication date: 24 June 2019

Isabela Maganha, Cristovao Silva and Luis Miguel D. F. Ferreira

The purpose of this paper is to investigate the current level of reconfigurability implementation and its impact on manufacturing systems’ operational performance empirically.

475

Abstract

Purpose

The purpose of this paper is to investigate the current level of reconfigurability implementation and its impact on manufacturing systems’ operational performance empirically.

Design/methodology/approach

This study is based on a questionnaire survey. Statistical analysis procedures were adopted to accomplish its objectives, namely, clustering methods based on cluster centroids. An ANOVA analysis was used to test for cluster differences among the variables.

Findings

The results show that the manufacturing companies surveyed can be divided into three clusters, with different levels of reconfigurability implemented. The implementation of the core characteristics of reconfigurability depends on the product’s complexity and demand variability, in terms of volume and product mix, as these have an impact on the operational performance, in terms of quality, delivery and flexibility.

Research limitations/implications

The data for this survey were collected from manufacturing companies based in Portugal. Therefore, the replication of this questionnaire in other countries is recommended for future research to confirm its findings.

Practical implications

The questionnaire developed could be used by managers to assess the level of reconfigurability of their production systems and for internal/external benchmarking. The findings may help managers to decide which core characteristics should be implemented in their manufacturing systems.

Originality/value

The majority of the research addressing performance issues in reconfigurable manufacturing systems has been applied to case studies. This research reports an empirical investigation using a questionnaire-based methodology to provide generalisable empirical evidence.

Details

Journal of Manufacturing Technology Management, vol. 31 no. 1
Type: Research Article
ISSN: 1741-038X

Keywords

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Article
Publication date: 3 November 2020

Isabela Maganha, Cristovao Silva and Luis Miguel D.F. Ferreira

The objective of this study is to propose a sequence of implementation of the core characteristics of reconfigurability: modularity, integrability, diagnosability, adaptability…

275

Abstract

Purpose

The objective of this study is to propose a sequence of implementation of the core characteristics of reconfigurability: modularity, integrability, diagnosability, adaptability and customization. For this purpose, the relationships among the core characteristics and Industry 4.0 technologies are analyzed as well as the impacts of one core characteristic on another.

Design/methodology/approach

This study presented tests and validated two hypothesized models based on the literature. This paper was based on a questionnaire survey. Portuguese manufacturing companies were the sampling frame. In total, 600 questionnaires were distributed and a total of 112 responses were eligible for statistical processing, representing a response rate of 18.7%. Structural equation modeling (SEM) was used to hypothesize the sequence of implementation of the core characteristics of reconfigurability.

Findings

The findings presented a roadmap to implement reconfigurability, which implies significant managerial contributions on how to make the transition from conventional to reconfigurable manufacturing systems (RMSs). This highlights the importance of the sequence of implementation of the core characteristics in order to make the most of each to achieve reconfigurability.

Originality/value

Implementing reconfigurability is crucial to manufacturing companies to respond to changes in production requirements and market fluctuations quickly. However, there is a gap between theory and practice in regard to achieve reconfigurability in existing manufacturing systems. This gap includes (1) understanding the type of relationships among the core characteristics of reconfigurability, (2) understanding the influence that one core characteristic has on another and (3) establishing a sequence of implementation for the core characteristics. This study makes a contribution to fill this gap in the research area.

Details

Journal of Manufacturing Technology Management, vol. 32 no. 2
Type: Research Article
ISSN: 1741-038X

Keywords

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Article
Publication date: 12 October 2020

Antonio Carrizo Moreira, Luis Miguel D.F. Ferreira and Pedro Silva

The purpose of this paper is to explore the applicability of the failure mode and effects analysis (FMEA) as an effective tool for decreasing failure risk in the early phase of…

1163

Abstract

Purpose

The purpose of this paper is to explore the applicability of the failure mode and effects analysis (FMEA) as an effective tool for decreasing failure risk in the early phase of the new product development (NPD), which adds to existing literature on the application of FMEA in NPD.

Design/methodology/approach

Through the application of action research (AR) methodology, it was possible to develop a case study examining the use of FMEA to decrease NPD risk in an early phase of NPD execution.

Findings

The importance and immediate gains of identifying NPD failures support FMEA's usefulness for NPD risk decrease. Moreover, its user-friendliness, timeliness and cost advantages facilitate the introduction of FMEA in the early phase of NPD execution.

Originality/value

FMEA is a well-known method used in manufacturing companies to identify and correct failures in products, processes and systems. This article explores the lack of practice-oriented evidence on the use of FMEA in the early phase of NPD execution and provides support to its applicability and effectiveness.

Details

International Journal of Quality & Reliability Management, vol. 38 no. 5
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 3 March 2023

Luís Paulino Ferreira, Nuno Filipe Ribeiro and Marco António Duarte

Post-traumatic stress disorder (PTSD) is associated with risk of suicide and chronic psychological impairment. The continued exposure to stress suffered by health-care workers…

54

Abstract

Purpose

Post-traumatic stress disorder (PTSD) is associated with risk of suicide and chronic psychological impairment. The continued exposure to stress suffered by health-care workers (HCWs) during the COVID-19 pandemic can be considered a mass traumatic event and contribute to higher rates of PTSD in this population. The purpose of this research is to find out the prevalence and factors associated with PTSD among HCW in a general hospital.

Design/methodology/approach

The authors devised a survey to assess the prevalence of PTSD among HCWs in a general hospital and its relationship with sex, social support, profession, work experience in health care, time spent caring for COVID-19 patients and place in which the COVID-19-related activities were carried out. PTSD symptoms were assessed using the PCL-5, Portuguese version.

Findings

A total of 226 HCWs were included in the study. Provisional diagnosis of PTSD was made based on the PCL-5 responses, considering DSM-5 criteria and the cutoff score of 33. In total, 79 (35.0%) HCWs had a provisional diagnosis of PTSD, and a significant association was found between PTSD and time spent working with COVID-19 patients and between PTSD and place of work, namely, the COVID-19 emergency room and intensive care unit.

Originality/value

The results highlight the need for a reflection on the importance of mental health promotion among HCWs, specially in adverse conditions such as the current pandemic.

Details

Mental Health Review Journal, vol. 28 no. 2
Type: Research Article
ISSN: 1361-9322

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Article
Publication date: 20 August 2020

Ricardo Zimmermann, Luis Miguel D.F. Ferreira, Antonio Carrizo Moreira, Ana Cristina Barros and Henrique Luiz Correa

This paper investigates the effect of the fit between supply and demand uncertainty (SDU) and supply chain responsiveness (SCR) (SC fit) on business and innovation performance in…

635

Abstract

Purpose

This paper investigates the effect of the fit between supply and demand uncertainty (SDU) and supply chain responsiveness (SCR) (SC fit) on business and innovation performance in Brazilian companies.

Design/methodology/approach

The study presented an analysis carried out on an empirical study based on a sample of 150 manufacturing companies. Business and innovation performance of companies with different types of SC fit ( high–high and low–low fits) and misfit (positive and negative) are compared and discussed.

Findings

The results indicated that SC fit had a positive effect on both business and innovation performance. Further analyses suggested that companies with SC fit present similar business performance, independent of the level of SDU that characterizes the environment where they compete, while companies in environments with higher levels of uncertainty tend to present superior innovation performance. Companies with positive and negative misfit present similar performance.

Originality/value

An analysis of the literature showed that there is no consensus when it comes to the definitions and measurements of SC fit. The paper investigates the effects of SC fit on business and innovation performance, while previous empirical studies have mainly addressed its impact on financial performance. Moreover, this study compares the effects of two types of fit and two types of misfit and assesses SC fit in Brazilian manufacturing companies, analyzing the context of an under-researched reality.

Details

The International Journal of Logistics Management, vol. 32 no. 1
Type: Research Article
ISSN: 0957-4093

Keywords

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