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Article
Publication date: 4 April 2017

Lucy Zarina Campbell

This paper aims to explore traditional FM research and potential trends.

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Abstract

Purpose

This paper aims to explore traditional FM research and potential trends.

Design/methodology/approach

This was an exploratory review of literature.

Findings

The main thrust of the argument in this paper is that FM research develops a more communicable and proven understanding of how to apply a wide spectrum of externally developed methods in unique FM settings as well as developing new methods. Second, a more robust FM knowledge base can inform designers, engineers and architects given that FMs are experts of design in use.

Research limitations/implications

This research focused on the UK, Europe, America and Australia. It does not represent a comprehensive/systematic review of the research activities occurring in FM globally.

Practical implications

Research traditionally focuses on hard FM; in contrast, FM outcomes are heavily dependent on the way end users interact with and use organisational services and equipment. This suggests that there is a gap between practice and research, and that intuitive and in-depth FM knowledge about end users has yet to be captured and formalised through research.

Social implications

Development of FM research requires uptake of contemporary research trends towards partnered research, working across disciplines.

Originality/value

Achieving a more robust FM knowledge base would help capture the wealth of knowledge that FMs have about buildings in use; this could then be used by FMs and also by designers to improve their products and services in disciplines like engineering and architecture.

Details

Facilities, vol. 35 no. 5/6
Type: Research Article
ISSN: 0263-2772

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Article
Publication date: 23 September 2020

Lucy Zarina Campbell, Michael Pitt and Peter Mclennan

The experiment introduces nutritional labelling, healthier products and product placement designs to the hospital vending machines, to promote healthy lifestyles.

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Abstract

Purpose

The experiment introduces nutritional labelling, healthier products and product placement designs to the hospital vending machines, to promote healthy lifestyles.

Design/methodology/approach

The site where this experiment happens is a major London hospital, serving over a million patients every year. In the experiment, the hospital’s snack and drink vending machines are redesigned. The impact on product sales are then analysed using robust statistical methods.

Findings

Nutritional labelling has a statistically significant impact on product sales. Less of the unhealthiest products are sold. Healthier products and product placement designs have a larger impact but with less statistical significance. They require further testing.

Research limitations/implications

Experts in service operations can use this experiment’s regression modelling methods. The methods are ideal for measuring change over time in counting data sets in complex real world environments.

Practical implications

There are suggestions for practical vending service change in this research. They are in line and add a practical example to Government policy guidance.

Social implications

People using the redesigned vending machines have more opportunity for healthy lifestyle choices.

Originality/value

The experiment provides statistical evidence in support of catering for healthier lifestyles.

Details

Facilities , vol. 39 no. 5/6
Type: Research Article
ISSN: 0263-2772

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