Hongyan Sheng, Taiwen Feng, Lucheng Chen, Dianhui Chu and Weijie Zhang
The purpose of this study aims to develop and test a motives-mass customization (MC) capability-performance model by dividing MC capability into product-oriented MC capability and…
Abstract
Purpose
The purpose of this study aims to develop and test a motives-mass customization (MC) capability-performance model by dividing MC capability into product-oriented MC capability and service-oriented MC capability.
Design/methodology/approach
This research tests the hypothesized relationships using survey data from 277 Chinese manufacturing firms.
Findings
The results indicate that instrumental, relational and moral motives all have significantly positive impacts on product-oriented and service-oriented MC capability. The authors also find that product-oriented MC capability partially mediates the impacts of relational and moral motives on operational, environmental and economic performance, while service-oriented MC capability partially mediates the impacts of instrumental, relational and moral motives on operational, market, environmental and economic performance.
Originality/value
This study complements the existing MC literature by describing MC capability into two dimensions: product-oriented MC capability and service-oriented MC capability.
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Hongyan Sheng, Taiwen Feng, Lucheng Chen and Dianhui Chu
This study aims to explore how operational coordination affects mass customization capability (MCC) via organizational agility, the double-edged sword effect of customer need…
Abstract
Purpose
This study aims to explore how operational coordination affects mass customization capability (MCC) via organizational agility, the double-edged sword effect of customer need diversity and the moderating effect of competitive intensity based on dynamic capabilities perspective.
Design/methodology/approach
This study examines the research hypotheses using hierarchical regression analysis by collecting data from 277 Chinese firms.
Findings
The results reveal that organizational agility partially mediates the impacts of operational coordination on product-oriented and service-oriented MCC. Customer need diversity is positively related to operational coordination, whereas negatively moderates the relationship between operational coordination and organizational agility. Moreover, competitive intensity negatively moderates the relationship between organizational agility and service-oriented MCC.
Research limitations/implications
This study mainly used perceptual scales to measure organizational agility. There is a need to measure agility through Agility Index which consists of features' combination that enables agility.
Practical implications
Managers would thus do well to integrate business activities with supply chain partners and strive to foster an agile organization. Additionally, managers should take the leadership to assess the customer need and invest time and resources to respond to it when needed even though the response may be difficult.
Originality/value
Although the importance of MCC in meeting personalized customer needs has been recognized, whether and how customer need diversity affects MCC remains unclear. This study provides a framework to study the relationships between customer need diversity and MCC, which deepens our understanding of how to enhance MCC to respond to diverse customer needs.
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Haiqing Shi, Taiwen Feng, Lucheng Chen and Xiaoping Lu
Despite the growing interest in enhancing mass customization capability (MCC), firms still have little knowledge of dealing with the superimposed challenges of increased market…
Abstract
Purpose
Despite the growing interest in enhancing mass customization capability (MCC), firms still have little knowledge of dealing with the superimposed challenges of increased market uncertainty and supply chain disruptions. Based on the dynamic capability view, this study focuses on the impacts of frequent sensing and reconfiguring processes on MCC and the mediating roles of proactive and reactive supply chain resilience (SCR).
Design/methodology/approach
We collected survey data from 277 manufacturing firms and conducted a structural equation model to test hypotheses.
Findings
The results reveal that although its direct effect on MCC is insignificant, sensing process improves MCC indirectly via reactive SCR. Our findings also show that reconfiguring process enhances MCC both directly and indirectly via reactive SCR.
Originality/value
This study provides theoretical and practical insights into how to combine dynamic capability and SCR to strengthen MCC.
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Hongyan Sheng, Taiwen Feng, Lucheng Chen and Dianhui Chu
This study aims to explore how to respond to market turbulence by big data analytics (BDA) capability and mass customization capability (MCC) from the perspective of…
Abstract
Purpose
This study aims to explore how to respond to market turbulence by big data analytics (BDA) capability and mass customization capability (MCC) from the perspective of organizational information processing theory (OIPT).
Design/methodology/approach
This study examines the research hypotheses using hierarchical regression analysis by collecting data from 277 Chinese firms.
Findings
The results reveal that supply chain agility (SCA) completely mediates the impacts of technical skills on product-oriented and service-oriented MCC and the impact of data-driven decision-making culture (DDC) on service-oriented MCC. SCA also partially mediates the impacts of managerial skills on two dimensions of MCC and the impact of DDC on product-oriented MCC. In addition, market turbulence strengthens the impact of managerial skills on SCA.
Originality/value
This study provides insightful contributions and implications for enhancing MCC to cope with market turbulence.
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Da Teng, Yun-Wen Feng, Jun-Yu Chen and Cheng Lu
The purpose of this paper is to briefly summarize and review the theories and methods of complex structures’ dynamic reliability. Complex structures are usually assembled from…
Abstract
Purpose
The purpose of this paper is to briefly summarize and review the theories and methods of complex structures’ dynamic reliability. Complex structures are usually assembled from multiple components and subjected to time-varying loads of aerodynamic, structural, thermal and other physical fields; its reliability analysis is of great significance to ensure the safe operation of large-scale equipment such as aviation and machinery.
Design/methodology/approach
In this paper for the single-objective dynamic reliability analysis of complex structures, the calculation can be categorized into Monte Carlo (MC), outcrossing rate, envelope functions and extreme value methods. The series-parallel and expansion methods, multi-extremum surrogate models and decomposed-coordinated surrogate models are summarized for the multiobjective dynamic reliability analysis of complex structures.
Findings
The numerical complex compound function and turbine blisk are used as examples to illustrate the performance of single-objective and multiobjective dynamic reliability analysis methods. Then the future development direction of dynamic reliability analysis of complex structures is prospected.
Originality/value
The paper provides a useful reference for further theoretical research and engineering application.
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Weihui Dai, Mingqi Chen and Nan Ye
The purpose of this paper is to define and analyze the innovation system of China's software industry in order to build its innovation capability.
Abstract
Purpose
The purpose of this paper is to define and analyze the innovation system of China's software industry in order to build its innovation capability.
Design/methodology/approach
From a complex adaptive systems (CAS) perspective, the authors researched the constitution and operating mechanism of China's software industry innovation system. By using methods and theories of CAS theory, the innovation problems of the software industry in China were analyzed and valuable suggestions put forth for its future development.
Findings
Innovation system is one kind of complex systems and it has the characteristics of CAS.
Research limitations/implications
Quantitative analysis of the software industry innovation system should be emphasized in the next stage of research.
Practical implications
The paper provides a new perspective and useful advice for technology policymakers.
Originality/value
The paper applies CAS theory to the area of social management and provides a new approach to study industrial innovation systems.
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Haixin Liu, Xinxia Liu, Yuling Zhao, Hefeng Wang and Dongli Wang
This study aims to analyze the changes in the ecosystem service value (ESV) in response to land use and contribute significantly to ecological construction and sustainable…
Abstract
Purpose
This study aims to analyze the changes in the ecosystem service value (ESV) in response to land use and contribute significantly to ecological construction and sustainable development.
Design/methodology/approach
The present study was conducted in the upper Zhanghe River region based on the moderate-resolution imaging spectroradiometer Land Cover Type product MCD12Q1 by using geographic information system (GIS) methods to process and re-classify the land-use data and using the Chinese ESV equivalent weight factors to investigate changes in land use and resulting changes in ESV between 2001 and 2013.
Findings
The results showed significant fluctuations in ESV between 2001 and 2013: there was a decline in ESV from 2001 to 2004, followed by a gradual rise after 2004, and the overall ESV exceeded 2001 levels by the end of 2013. However, the pattern of ESV change differed across geographic locations, and each administrative region contributed differently to the overall trend. The analysis confirmed that the land-use change was closely related to the change in its ESV, and the coefficients of sensitivity of ESV for all types of land use were less than one, indicating that the coefficient value of ESV lacked elasticity.
Research limitations/implications
Therefore, to promote sustainable development in the upper Zhanghe River region, ESV should be taken into consideration when planning land use, especially for land types with high ESV, such as water bodies and forestlands.
Originality/value
The results can provide scientific support for the sustainable development of the ecological, economic and societal aspects of the upper Zhanghe River region. In addition, county-level administrative divisions were set as the basic research unit for the analysis and discussion of ESV changes in each unit within the research period and its impact on the overall ESV of the entire area to lay down a foundation for the analysis of the ESV spatial dynamic distribution in the entire research site.
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Abstract
Purpose
Sharing and disseminating debunking information are critical to correcting rumours and controlling disease when dealing with public health crises. This study investigates the factors that influence social media users' debunking information sharing behaviour from the perspective of persuasion. The authors examined the effects of argument adequacy, emotional polarity, and debunker's identity on debunking information sharing behaviour and investigated the moderating effects of rumour content and target.
Design/methodology/approach
The model was tested using 150 COVID-19-related rumours and 2,349 original debunking posts on Sina Weibo.
Findings
First, debunking information that contains adequate arguments is more likely to be reposted only when the uncertainty of the rumour content is high. Second, using neutral sentiment as a reference, debunking information containing negative sentiment is shared more often regardless of whether the government is the rumour target, and information containing positive sentiment is more likely to be shared only when the rumour target is the government. Finally, debunking information published by government-type accounts is reposted more often and is enhanced when the rumour target is the government.
Originality/value
The study provides a systematic framework for analysing the behaviour of sharing debunking information among social media users. Specifically, it expands the understanding of the factors that influence debunking information sharing behaviour by examining the effects of persuasive cues on debunking information sharing behaviour and the heterogeneity of these effects across various rumour contexts.
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Vijaya Sunder M., L.S. Ganesh and Rahul R. Marathe
The purpose of this paper is to review the existing literature on Lean Six Sigma (LSS) for services, construct a morphological analysis (MA) framework and identify research gaps…
Abstract
Purpose
The purpose of this paper is to review the existing literature on Lean Six Sigma (LSS) for services, construct a morphological analysis (MA) framework and identify research gaps to point to future research possibilities and priorities.
Design/methodology/approach
The MA framework is based on literature review of 175 papers published from 2003 to 2015, across 67 journals recognised by Scopus or ABS Academic Journal Quality Guide 2015. A three-phased methodology is used by the authors, with Phase1 featuring a five-stage systematic review protocol to identify relevant journal papers for review; Phase2 presenting a framework for classifying the reviewed papers in terms of their fundamental, methodological, chronological and sector-wise orientations; and Phase3 constructing an MA framework on the classified papers and identifying the research gaps.
Findings
The MA framework constructed based on six dimensions, namely, organizational context of applications, desired outcomes, implementation systems, LSS tools and techniques, integration with other management philosophies and evaluation methods, involving 40 focused themes, has revealed 355 distinct research gaps as opportunities for future research.
Practical implications
This paper confirms the existence of substantial scope and points to specific topics for further research in the area of LSS for services. The findings demonstrate the gaps in academic research on the subject. In addition, the study also helps organisational leaders and practitioners to look at LSS from a holistic perspective in the services context.
Originality/value
The MA framework of the existing literature on LSS for services presents a unique, systematic effort to identify research opportunities. In addition, a five-stage systematic review protocol is proposed in this paper. This could be valuable to researchers and practitioners in enabling them to systematically review the literature on research subjects of interest to them.
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Kushagra Kulshreshtha, Gunjan Sharma and Naval Bajpai
Since the inception of the conjoint analysis technique in the year 1971, papers addressing the epistemological aspects of conjoint analysis are scant. Hence, this paper attempts…
Abstract
Purpose
Since the inception of the conjoint analysis technique in the year 1971, papers addressing the epistemological aspects of conjoint analysis are scant. Hence, this paper attempts to address the vacuum of qualitative discourse addressing the epistemological and methodological aspects of conjoint analysis including different issues, challenges, probable solutions, limitations and future direction of conjoint analysis in the recent decade.
Design/methodology/approach
For exploring the methodological and epistemological aspects of conjoint analysis, the seminal papers on conjoint analysis were reviewed. Moreover, the authors' experience for the state-of-art review was also taken into consideration.
Findings
The findings suggest that conjoint analysis that roots back since 1971 has not seen much exploration in Asian regions and is mainly used for new product development in the field of marketing or allied areas. Moreover, the reliability and validity of conjoint analysis is always a matter of concern for the researchers that hinders this technique's wider adaptability. Thus, the paper presents some probable solutions to address the focal issues useful for improved reliability and validity of the conjoint analysis technique.
Research limitations/implications
This paper attempts to familiarize the researchers with epistemological and methodological aspects of conjoint analysis with certain solutions to evolve beyond existing conjoint analysis dimensions in terms of improved validity, reliability, epistemological and methodological aspects of conjoint analysis (CA). Moreover, it acts as a call for research in different research domains, especially in the Asian continent.
Originality/value
There exist certain seminal research papers on epistemological aspects of conjoint analysis. However, there is a dearth of such attempt in the recent decade addressing the application issues of conjoint analysis incorporating the recent issues as well. Therefore, this paper is an attempt to usher the future researcher to understand the methodological aspects of conjoint analysis. It may prevent them from violating the basic assumptions and methodological threshold. This research technique is preferred equally by academicians and practitioners, thus making it imperative to have clarity beforehand for improved research rigor.