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The early 1990s saw the emergence of automated self‐service issue units in the UK. Since then we have seen the introduction of second and third generation systems, the launch of self‐return facilities and their adoption for use in both public and academic libraries. This paper re‐examines the position of self‐issue and return towards the end of the decade and century based on the literature and research conducted by Loughborough University. It describes the main self‐issue/return systems available, lists the benefits and opportunities of implementing them and discusses considerations such as objectives, costs, security, location of equipment, functionality and design of systems, and the effect self‐issue/return has on users and staff.

This paper aims to examine the role and experiences of women working in the industrial relations (IR) academy and to explore the recent claim that the subject of industrial relations has “been very receptive to the contributions of feminist analysis”.

An examination is made of the liminal position of women IR scholars in the IR academy and their concern for feminist and gender analysis. Parallels are drawn with IR and trade unions, focusing mainly on Britain, which also occupy, simultaneously, insider and outsider spaces. This approach draws on the relevant literature and is then tested through a questionnaire survey of women scholars working in the field, the author included, together with interviews and interactive discussions about the findings.

Gender politics remain highly contested in the IR academy, with women and their work experiencing considerable marginalisation and exclusion. Nevertheless women IR scholars display a high level of commitment to the field, especially its emphasis on policy and practice. The conclusion is that so far, a “gender turn” has yet to occur in the field in the way that women's studies is claimed as being part of a new knowledge movement.

A limitation of the study is a relatively low response rate to the questionnaire, with a bias towards older, more senior women academics.

For probably the first time the role and experiences in the IR academy of women researchers/ academics are examined and published. The study reveals that the exclusion and sexism experienced there closely reflect the gender and diversity analyses in the IR field.

Time banking is a form of alternative consumer market where members trade services, non-reciprocally creating a local marketplace for services. Time Banks facilitate dyadic exchanges, meeting members’ practical needs and building diverse skills. The purpose of this research was to determine the broad capabilities developed in the Time Bank economy, and to demonstrate how these capabilities were mobilised following a series of earthquakes, contributing to the larger community’s resiliency.

Taking an ethnographic approach, data were collected using a variety of methods including interviews, focus groups, participant observation and secondary research.

Over time, this alternative consumer market developed a significant communication and social network that members activated to solve diverse practical problems facing the community. Similar to other exchange communities, the Time Bank also fostered a strong sense of community based on reciprocity and egalitarian values. Although the Time Bank was created as a marketplace to exchange local services, during a series of devastating earthquakes, it galvanised adaptive capacities, increasing the resiliency of the local community during disaster relief and reconstruction.

The data were drawn from one alternative exchange system in New Zealand.

The study shows how grassroots alternative consumer markets like Time Banks build community capacities alongside the formal economy. During normal times, this system meets consumer needs, but in extraordinary times, this system provides community shock absorbers, thereby enhancing community resiliency.

The Time Bank was particularly adept at leveraging local knowledge to provide social support to those residents who were most vulnerable.

Data were collected before, during, and after the earthquakes, providing a rare opportunity to explore the process of community resiliency in action. This research extends existing theories of community resiliency explaining the development and activation of capacities by a local alternative consumer market.