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Article
Publication date: 29 May 2009

Senaka Fernando, Arthur Money, Tony Elliman and Lorna Lines

Little systematic applied research has been conducted on how age‐related cognitive impairments might affect older adults' usage of web service and this paper aims to fill some of…

488

Abstract

Purpose

Little systematic applied research has been conducted on how age‐related cognitive impairments might affect older adults' usage of web service and this paper aims to fill some of that gap.

Design/methodology/approach

An analysis of the relationship between the cognitive changes of aging and the usage of web services. Supported by field research with the key stakeholders, including older adults and organisations that provide services for older adults. This consists of focus group sessions with key stakeholders and individual interviews with older adult users. Older adult users also complete an online form using a think aloud protocol. The data are analysed using a thematic content analysis technique.

Findings

Issues around older adults' relationship with technology and the challenges they face along with the strengths and weaknesses of online forms and means to improve them. In particular, there are issues of fear and frustration, inconsistency and visual clutter, and a feeling of neglect by service providers. Users also identify a strong need for human rather than machine support when struggling with the technology.

Research limitations/implications

The findings only now being applied to an existing system in the Delivering Inclusive Access to Disabled and Elderly Members (DIADEM) project and it still needs to evaluate of usability of DIADEM. Further research also needs to consider the technology adoption model for system like DIADEM.

Practical implications

The findings have implications in form design and transaction delivery for online services.

Originality/value

The perception of neglect by service providers is new and this with the needs for consistency and for human support lead to novel approaches in the DIADEM system.

Details

Transforming Government: People, Process and Policy, vol. 3 no. 2
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 23 March 2010

Senaka Fernando, Arthur Money, Tony Elliman and Lorna Lines

Transformational government has been on the European agenda for several years. However, progress towards transforming public services for older adults with age‐related cognitive…

619

Abstract

Purpose

Transformational government has been on the European agenda for several years. However, progress towards transforming public services for older adults with age‐related cognitive impairments has been very limited. While socioeconomic factors associated with the older adult community which can hinder their usage of governments' online services, partly explain such slow progress, the paper argues that inability of current web‐based technologies and services to adequately cater for specific cognitive impairments of older adults plays a major part in this. Highlighting such limitations, the purpose of this paper is to present the results from a research project currently being undertaken in the UK, Norway and Italy, to demonstrate how assistive web‐based technologies can be developed to assist the transformation of governments' services for older adults with age‐related cognitive impairments.

Design/methodology/approach

The research approach includes three phases. The aim of Phase 1 is to develop a comprehensive list of requirements for the development of the first version of the delivering inclusive access to disabled and elderly members (DIADEM) application. In Phase 2, a usability evaluation is carried out from the perspective of the older adult target user group. These two phases include the literature revive, the focus group interviews and the user trials. Currently, DIADEM project activities are about to go into Phase 3.

Findings

The key findings of the study indicate that the users of the DIADEM assisted online form filling seemed report comparatively high levels of satisfaction. Furthermore, the innovative use of experts systems has brought significant benefits to the older adults with cognitive decline as the DIADEM technology appears to be sensitive to the users who present high level of cognitive decline, and provides increased levels of assistance accordingly. The paper shows how such benefits can transform the governments' services to older adults with age‐related cognitive impairments when the DIADEM technology is commercialised and diffused.

Research limitations/implications

The DIADEM enabled transformations is not simply about technology. It is an organisational change too. As a result further research needs to be carried out on the challenges around change management, and the level of commitment to change which will be required to achieve the DIADEM enabled transformation in governments.

Originality/value

The paper focuses on transforming governments' online services for older adults with age‐related cognitive impairments. This research area has been neglected for several years by both researchers and practitioners.

Details

Transforming Government: People, Process and Policy, vol. 4 no. 1
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 1 February 1997

John Lewis and Sue Riches

15

Abstract

Details

Journal of Integrated Care, vol. 5 no. 1
Type: Research Article
ISSN: 1476-9018

Available. Content available
Article
Publication date: 23 March 2010

Zahir Irani and Muhammad Kamal

458

Abstract

Details

Transforming Government: People, Process and Policy, vol. 4 no. 1
Type: Research Article
ISSN: 1750-6166

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Book part
Publication date: 7 June 2007

Kelly Tian and Craig Thompson

Extending knowledge of the cultural shaping and variegating of white identity that occurs through the commercial diffusion of identity myths, we examine the reception of Southern…

Abstract

Extending knowledge of the cultural shaping and variegating of white identity that occurs through the commercial diffusion of identity myths, we examine the reception of Southern identity myths promoted in the oppositional narratives of New South commercial media. We characterize oppositional narratives as texts which operate by eliciting an interpretive reading that devalues rather than supports the surface narrative, and explain the duplicitous text as one intended to seduce a dominant power, while empowering and bolstering identity of a marginalized group. After elaborating how oppositional discourse can serve to reinforce the identity frame constructed by regional media producers, we report on a study examining how urban and rural Southerners read and respond to this discourse. Our findings highlight mediators in the relationship between individuals’ oppositional readings and their alignment of identity in a manner responsive to it.

Details

Consumer Culture Theory
Type: Book
ISBN: 978-1-84855-984-4

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Article
Publication date: 29 October 2015

Richard Mills and Lorna Wing

Excessive drinking of fluids occurs across the autism spectrum but despite the detrimental and potentially hazardous consequences very few studies of this phenomenon have been…

493

Abstract

Purpose

Excessive drinking of fluids occurs across the autism spectrum but despite the detrimental and potentially hazardous consequences very few studies of this phenomenon have been published. Literature on the topic is sparse. The purpose of this paper is to explore the issues via a large on-line survey and a clinic sample. It is hoped this study will encourage further interest in and investigation including exploration of the links with the neurology underlying autistic conditions.

Design/methodology/approach

Results were obtained via a large on-line survey of autistic individuals and parents and carers (n=637) and data from referrals to a single diagnostic assessment and diagnostic clinic.

Findings

Of 634 respondents of the on-line survey 474 reported excessive drinking of fluids in severe form. Almost two-thirds stated that this started before the age of five years. Of the children and adults seen at the clinic approximately one-third had dunk fluids excessively in the past. The effects of gender, type of autism condition, intellectual disability, reported stress and associated conditions were examined as were the type of fluids drunk and rate of drinking. The response to having to wait for a drink and the occurrence of vomiting and diarrhoea were also examined.

Research limitations/implications

This is a preliminary study but with a large sample size. Limitations lie in the sparse amount of literature on this topic as it affects autism and reliance on parental and self-reports from an on-line survey, the majority of whom responded to an appeal for participants for whom excessive drinking of fluids was an established problem. The clinic sample comprised children and adults who had not been referred for reasons connected to excessive drinking of fluids but for whom this was still a significant problem. A further limitation concerns the absence of data on sensory profiles. This would be worth including in any follow up.

Practical implications

It is important to be aware of the implications of excessive drinking of fluids on the health and well-being of children and adults on the autism spectrum. As there are potentially lethal consequences associated with such behaviours it is essential that they are recognised, understood and responded to.

Social implications

Excessive drinking of fluids has implications for the development of the child and far reaching consequences for physical and social well-being.

Originality/value

This is an original paper that draws on the limited literature available but is primarily based on the results of a unique on-line survey and evaluation of a clinic sample.

Details

Advances in Autism, vol. 1 no. 2
Type: Research Article
ISSN: 2056-3868

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Article
Publication date: 20 March 2024

Lorna de Witt, Kathryn A. Pfaff, Roger Reka and Noeman Ahmad Mirza

Current and predicted continued dramatic increases in international migration and ethnocultural diversity of older adult cohorts pose challenges for health care services. Review…

87

Abstract

Purpose

Current and predicted continued dramatic increases in international migration and ethnocultural diversity of older adult cohorts pose challenges for health care services. Review studies on ethnoculturally diverse older adults and health care show a lack of focus on their service use experiences. This study aims to report a meta-ethnography that addresses this knowledge gap through answering the review question: How do ethnoculturally diverse older adults who are immigrants experience health careservices?

Design/methodology/approach

The authors applied a seven-phase method of meta-ethnography to guide the review. The authors conducted two literature searches (April 2018 and June 2020) in MEDLINE, CINAHL, Embase, Sociological Abstracts and Abstracts in Social Gerontology that yielded 17 papers eligible for review.

Findings

“There’s always something positive and something negative” is the overarching metaphor for answering the review question. Findings highlight positive and negative tensions within ethnoculturally diverse older adults’ health care use experiences of understanding and being understood, having trust in providers and the health care system, having needs, preferences and resources met and desire for self-care over dependency. The majority of experiences were negative. Tipping points towards negative experiences included language, fear, provider attitudes and behaviours, service flexibility, attitudes towards Western and traditional health care and having knowledge and resources.

Originality/value

The authors propose concrete actions to mitigate the tipping points. The authors discuss policy recommendations for health care system changes at the micro, meso and macro service levels to promote positive experiences and address mainstream service policy inequities.

Details

International Journal of Migration, Health and Social Care, vol. 20 no. 2
Type: Research Article
ISSN: 1747-9894

Keywords

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Case study
Publication date: 25 November 2024

Munmun Samantarai and Sanjib Dutta

Information from secondary sources was used to develop this case study. The sources of the data included the organization’s website, yearly reports, news releases, reports that…

Abstract

Research methodology

Information from secondary sources was used to develop this case study. The sources of the data included the organization’s website, yearly reports, news releases, reports that have been published and documents that are accessible online.

Case overview/synopsis

As of 2023, Kenya generated around 0.5–1.3 million tons of plastic waste per year, of which only 8% was recycled. The remaining waste was either dumped into landfills, burned or released back into the environment. In addition to the plastic problem, a deforestation crisis was looming large in the country. Despite the country’s efforts to improve recycling, banning the use of single-use plastic to reduce plastic pollution, plastic waste continued to be a major issue. Growing up in the Kaptembwa slums of rural Kenya, Lorna saw the adverse impact that plastic waste had on the local ecosystem. Also, she was perturbed by the widespread cutting down of trees for construction of buildings, etc., which had resulted in deforestation. Lorna’s concern for the environment and her desire to address these issues motivated her to found EcoPost, a business that promoted a circular economy by gathering and recycling plastic waste.

With the common goal of enhancing circularity, EcoPost and Austria-based chemical company Borealis collaborated to stop waste from seeping into the environment and to make a positive socioeconomic and environmental impact. The funding from Borealis would help EcoPost in increasing its capabilities, providing training and recruiting more waste collectors. The funds were also supposed to help formalize the work of the waste pickers (mostly youth and women from marginalized communities) by financing the entrepreneurial start-up kits. Lorna aimed to create a business model that would not only solve the plastic waste problem but would also contribute to the social and economic development of local communities. Amidst these gigantic problems of plastic waste and deforestation that Kenya was facing, how will Lorna achieve her ambitious goal of reducing plastic waste and save trees? How will EcoPost pave the way to a cleaner, healthier and more sustainable future?

Complexity academic level

This case is intended for use in MBA, post-graduate/executive level programs as part of entrepreneurship and sustainability courses.

Details

The CASE Journal, vol. ahead-of-print no. ahead-of-print
Type: Case Study
ISSN: 1544-9106

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Case study
Publication date: 1 February 2020

Shelley de Reuck and Geoff Bick

The case can be used in the subject areas of marketing, strategy, business model innovation in an emerging market. The case introduces a practical example of brand extension as a…

Abstract

Subject area of the teaching case

The case can be used in the subject areas of marketing, strategy, business model innovation in an emerging market. The case introduces a practical example of brand extension as a growth strategy employed by an existing brand to secure additional revenue channels and customer touch points.

Student level

This teaching case is aimed at postgraduate business students such as Master's degrees in Business Administration degrees, postgraduate diplomas, executive education, or specialist Master's degrees.

Brief overview of the teaching case

Kauai is a health restaurant with 150 stores across South Africa, Namibia and Botswana, more than 50% of which are franchise-owned. An acquisition of the original Kauai quick-service restaurant (QSR) chain by Real Foods in 2015 leads to a complete rebrand and overhaul of its product offering and store experience. Since the acquisition, the business operates as a startup with few formal processes and KPIs in place to drive performance. Despite the obvious success the team is battling with the factors that need to be considered to ensure that they can scale adequately to realise full potential. Plus how should they position the existing brand effectively within the FMCG space to maximise the contribution of brand equity to its success?

Expected learning outcomes

–The understanding around the business model of a strong, existing brand entering a highly competitive and price-sensitive FMCG.

–Analysing the marketing strategy and brand identity approaches that could be used.

–An understanding of the brand extension strategy that could be implemented in light of various challenges.

–Understanding how retail marketing works in an emerging market context.

Details

The Case Writing Centre, University of Cape Town, Graduate School of Business, vol. 2020 no. 1
Type: Case Study
ISSN: 2633-8505
Published by: The Case Writing Centre, University of Cape Town, Graduate School of Business

Keywords

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Article
Publication date: 7 December 2021

Lorna Ferguson and Jacek Koziarski

Missing person cases are a global issue impacting policing. Among these, those who abscond from hospitals are especially concerning because these reports require collaboration…

229

Abstract

Purpose

Missing person cases are a global issue impacting policing. Among these, those who abscond from hospitals are especially concerning because these reports require collaboration across services, often strain already limited police and hospital resources and present an elevated level of possible harm due to high prevalence of mental illness, disability and/or addiction. Despite this, to-date, there has been a lack of scholarly attention on this phenomenon from a policing perspective. The present study aims to fill this gap by exploring how far missing hospital patients travel and where they are commonly found.

Design/methodology/approach

Using a sample of 731 closed case files (2014–2018) from one police service, we identify spatial behaviour patterns specific to this group of missing persons.

Findings

Results suggest that most do not leave the hospital grounds or stay within a 5-km radius. Others were found close to the hospital, within city limits and/or returned of their own volition. By identifying these spatial behaviour patterns associated with missing hospital patients, police can refine probable search areas, allocate resources more efficiently, find the missing faster and develop better-informed responses and collaborative policies.

Originality/value

Our research represents the first empirical investigation into missing persons from hospital settings through a spatial perspective. Through descriptive statistical and spatial analyses, we determine the distance between the hospital a given individual was reported missing from and the location of where they were ultimately found.

Details

Policing: An International Journal, vol. 45 no. 2
Type: Research Article
ISSN: 1363-951X

Keywords

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