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Article
Publication date: 1 April 2002

Loretta Ucelli

The best way to manage a crisis that requires communication with stakeholders is to plan for a variety of emergencies. In some cases, anticipating a crisis can even go a long way…

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Abstract

The best way to manage a crisis that requires communication with stakeholders is to plan for a variety of emergencies. In some cases, anticipating a crisis can even go a long way toward preventing one. Crisis can come in many forms ‐‐ from a product recall to a class‐action lawsuit to an SEC investigation. Being prepared to communicate quickly and adroitly‐and regularly rehearsing‐‐ is a corporation’s best defense against a wide range of possible miscommunication risks. The author proposes a six‐step plan.

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Strategy & Leadership, vol. 30 no. 2
Type: Research Article
ISSN: 1087-8572

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Article
Publication date: 1 February 2002

Robert M. Randall

281

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Strategy & Leadership, vol. 30 no. 1
Type: Research Article
ISSN: 1087-8572

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Article
Publication date: 1 April 2002

83

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Strategy & Leadership, vol. 30 no. 2
Type: Research Article
ISSN: 1087-8572

Available. Content available
Article
Publication date: 1 April 2002

Robert M. Randall

270

Abstract

Details

Strategy & Leadership, vol. 30 no. 2
Type: Research Article
ISSN: 1087-8572

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