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Article
Publication date: 1 June 1992

Lonni Rodgers and Jan de Vries

Suggests that the most efficient way of problem solving is in groups; demonstrates CEDAC (which stands for cause and effect diagram with the addition of cards), a visual tool for…

193

Abstract

Suggests that the most efficient way of problem solving is in groups; demonstrates CEDAC (which stands for cause and effect diagram with the addition of cards), a visual tool for problem‐solving which creates a virtual workplace. Explains how the tool is used in group working, led by a facilitator. Considers the advantages of using CEDAC over other methods, and lists the conditions which need to be met in order for it to be used successfully.

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The TQM Magazine, vol. 4 no. 6
Type: Research Article
ISSN: 0954-478X

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Article
Publication date: 1 June 1991

Jan de Vries and Lonni Rodgers

Examines the fact that Philips adopted a quality campaign in 1983 with mixed results, culminating in a $2.2 billion loss in 1990, and the reasons for the failure. Illustrates, for…

76

Abstract

Examines the fact that Philips adopted a quality campaign in 1983 with mixed results, culminating in a $2.2 billion loss in 1990, and the reasons for the failure. Illustrates, for example, that the quality initiative became part of existing rivalries and was considered separate from “normal” work, and that the answer lies in quality planning: integrating mechanisms of policy deployment, alignment between levels and process management with integration across all functions. Suggests steps for instigating quality planning, largely through quality workshops that address each element in a planning model outlined in the article, concluding that contention must be replaced by integration and alignment to a common purpose in order to survive.

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The TQM Magazine, vol. 3 no. 6
Type: Research Article
ISSN: 0954-478X

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