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The purpose of this paper is to describe how a coherent HR strategy focused on delivering the company's key strategic goals has helped Mitchells & Butlers, a UK operator of restaurants and pubs, to post industry‐leading sales and profit growth over the past three years.

The paper explains the reasons behind the reforms, the form they took and the results they have achieved.

Reports, among other things, increased employee engagement, higher job satisfaction, lower staff turnover, a 500 percent return on investment in a multi‐unit leadership program and a 5.2 percent rise in productivity.

Reveals, for the company as a whole, an increased operating margin, growth in market share, higher customer satisfaction, lower departmental costs, a rise in like‐for‐like food sales and average profits per pub the highest in the industry.

The paper gives an inside view of strategic transformation at a key UK company.

‘Living together apart’ (LTA) is the practice of remaining in close domestic proximity following the ending of an intimate relationship. Using the conceptual framework of families in motion, in which families are re-envisioned as in flow, responding to all kinds of disruptions, chosen and unchosen, by ‘holding on’, adapting, adjusting and redirecting, this chapter explores the family practices involved in LTA. Using collaborative autoethnography – a research process in which the authors jointly explored data from their own lives – the authors were able to develop an understanding of LTA that was attentive to everyday life and the interconnections of time and space within families. The authors found that when families are living within less normative constellations, there are fewer scripts to rely upon and the potential for non-legitimacy and anxiety increases. The data also showed how deeply families are embedded in practices that are always in relation to an experienced past and imagined future. The importance of having a family story to tell that ‘works’ socially and emotionally, as well as having a home that can spatially encompass such new flows in family lives, is crucial.

The purpose of this paper is to describe the delivery of facilitated action learning sets as an integral component of a multidisciplinary end-of-life care course.

The educational intervention described in this paper is delivered by specialist palliative care practitioners to those working with dying patients and their families in non-specialist settings. The programme consists of two components: the first taught/experience-based component takes place in a hospice. The second integral component involves action learning sets which are facilitated by specialist palliative care staff over a six-month period. This paper reports the challenges, learning and benefits of using action learning sets to improve end-of-life care.

Action learning sets provide support which enables staff to implement changes to end-of-life care. Participants in the successful action learning sets were motivated to change practice and identified themselves as change agents. Management support was vital to allow participants the authority to implement changes to practice.

Facilitators need to gain participant and management commitment to the action learning process before the programme begins if they are to be successful in achieving changes to end-of-life care.

Hospices and other health care organisations work in partnership to deliver this programme, and this paper demonstrates how action learning sets can increase mutual understanding and communication between specialist and non-specialist end-of-life care settings.

Māori (Indigenous New Zealanders) and Pacific students tend not to attain the same levels of educational success as New Zealanders of European descent. Addressing this problem is a particular challenge at tertiary level in science, engineering, and architecture and design (SEAD). Te Rōpū Āwhina (Āwhina), an initiative at Victoria University of Wellington (VUW), aims to produce Māori and Pacific professionals who contribute to Māori and Pacific development and leadership. The objective of this analysis was to summarise quantitative results from the first 11 years of Āwhina and to show they are consistent with an Āwhina ‘effect’; that is, a positive influence on (combined) Māori and Pacific success in the SEAD disciplines. Individual-level records held in the VUW student database were used to generate smoothed trends in SEAD and non-SEAD graduate and postgraduate degree completions since 1991. Substantial improvements in SEAD Māori and Pacific completions occurred between 1999 and 2010, including a 50%- increase in Māori and Pacific postgraduate completions relative to all SEAD postgraduate completions. In the same period, non-SEAD Māori and Pacific postgraduate completions increased at a similar rate to all non-SEAD postgraduate completions. Results were consistent with a strong Āwhina effect, which has important implications for the nature of tertiary institutions, their cultural and social disconnection with Indigenous and minority students, and their social obligations and responsiveness. This analysis did not account for students who did not complete a qualification or include key confounders such as entry qualifications and gender. Definitive confirmation of an Āwhina effect is the subject of ongoing research.

This article reviews the overall issue of sweatshop labour practices, with a particular focus on the apparel industry. Although sweatshop labour exists in the United States, the media focus in recent years has centred mainly on overseas manufacture. This article will review individual companies and the practices of which they have been accused. The issue of labour compensation will also be explored, as low wages is the target reason for many apparel manufacturers to source their production overseas. Appendices to this article include Foreign Labour Statistics, outlining foreign labour compensation as compared to that of the United States. This article will also review the focus of the White House Industry Partnership and United Students Against Sweatshops. Lastly, there is a detailed recommendation for suggested required information on all apparel products labelling, which would summarise the manufacturer's quality of labour practices on the garment label; thus providing the consumer with immediate information on the environment under which the item was manufactured.

This chapter introduces the argument that pervades the collection that families are in motion both conceptually and in practice. It articulates the motion of family and families, which are made through space and time, and explains the ways in which the book develops current thinking on family. It also situates the concept and practices of family within wider debates and contexts. The chapter then details the contribution of each of the chapters to this argument, which are organised around three thematic parts: moving through separation and connection; uneven motion and resistance; and traces and potentialities. The chapter draws out six conclusions from the chapters in the collection.

This study aims to demonstrate how Carney’s ladder of analytical abstraction is used to examine the motivations of banks for reporting human capital (HC) information.

The authors use semi-structured interviews of senior bank employees at eight large New Zealand banks. They analyse the managers’ views using a constructive mapping of responses applying Carney’s ladder of analytical abstraction. The findings are interpreted from a stakeholder theory perspective.

The authors find that the New Zealand banks report on HC to manage reputation, strengthen employee relationships and achieve competitive advantages. The results suggest that banks engage in opportunistic reporting to distract external stakeholders while advancing their interests.

The study will guide researchers in the use of Carney’s ladder of analytical abstraction in analysing qualitative data.

This study provides insights for businesses to improve the consistency and quality of HC reporting and ensure that the information needs of broader stakeholder groups are met.

Some previous voluntary reporting studies analyse their data using inductive analysis. The authors use Carney’s ladder of analytical abstraction as a framework to guide our inductive analysis.

This article describes the aims and philosophy of a research centre focusing on the needs of older people and their family carers in West Sweden (ÄldreVäst Sjuhärad). The Centre aims to promote partnerships between older people, their carers and service agencies in order to improve the quality of life and quality of care. In achieving this aim it has adopted a model of working based on principles taken from a constructivist approach to research and evaluation. The quality or ‘authenticity’ criteria of this approach underpin the Centre's modus operandi and, it is suggested, could from the basis of a more user‐friendly perspective on research.