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The Compton Teacher Information Literacy Institute (CTILI) is a teacher professional development program funded by the Compton (CA) Unified School District and delivered by the University of California at Irvine Libraries’ Department of Education and Outreach. Teacher professional development, university and library outreach activities and influences are discussed to give background on CTILI curriculum development. Institute goals and objectives are outlined, as is our curriculum remodeling effort after a mid‐year assessment. Plans for future institutes are included.

Australians consume twice the global average of textiles and are deeply engaged in a linear take/make/waste fashion model. Furthermore the Australian fashion sector has some unique supply chain complications of geographical distances, sparse population and fragmentation in processing and manufacturing. This research aims to examine how Australian fashion small to medium enterprises (SMEs) are overcoming these challenges to run fashion businesses built around core principles of product stewardship (PS) and circularity.

SMEs make up 88% of the Australian apparel manufacturing sector. This qualitative exploratory study included in-depth interviews with three Australian fashion SMEs engaged in circular design practice, and a focus group of 10 Western Australian fashion advocates of sustainability. Analytic coding and analysis of the data developed eight distinct themes.

This study examines the barriers to circular economy (CE) that exist in the Australian fashion sector, and maps the practice of Australian SMEs with circular business models in overcoming these barriers. In CE innovation, Australian SMEs may have an advantage over larger fashion companies with more unwieldy structures. Employing design-thinking strategies, Australian SMEs with a foundation of PS and circular purpose are creating new systems of viable closed-loop business models and design processes.

The themes from this research contribute to the limited literature on circular innovation examples that link CE theory with practice in the fashion sector. The model for circularity maps the practice of three SMEs built around core principles of PS and circularity in overcoming the barriers to CE in an Australian context, and may be used as a visual tool in education and understanding.

The purpose of this paper is to critique the adequacy of efforts to capture the complexities of customer experience in a business-to-business (B2B) context using input–output measures. The paper introduces a strategic customer experience management framework to capture the complexity of B2B service interactions and discusses the value of outcomes-based measurement.

This is a theoretical paper that reviews extant literature related to B2B customer experience and asks fresh questions regarding B2B customer experience at a more strategic network level.

The paper offers a reconceptualisation of B2B customer experience, proposes a strategic customer experience management framework and outlines a future research agenda.

This paper is conceptual and seeks to raise questions surrounding the under-examined area of B2B customer experience. As a consequence, it has inevitable limitations resulting from the lack of empirical evidence to support the reconceptualisation.

Existing measures of customer experience are problematic when applied in a B2B (services) context. Rather than adopting input- and output-based measures, widely used in a business-to-consumer (B2C) context, a B2B context requires a more strategic approach to capturing and managing customer experience. Focussing on strategically important issues should generate opportunities for value co-creation and are more likely to involve outcomes-based measures.

Improving the understanding of customer experience in a B2B context should allow organisations to design better services and consequently enhance the experiences of their employees, their customers and other connected actors.

This paper critiques the current approach to measuring customer experience in a B2B context, drawing on contemporary ideas of value-in-use, outcomes-based measures and “Big Data” to offer potential solutions to the measurement problems identified.

Gymnasts worldwide have turned to media to speak out about their experiences of abuse in sport. More formally, services to report abuse have been recognised as important; however, we know little about athletes' experiences of the process. Therefore, we consider in this chapter how (former) athletes experience the process of reporting abuse and maltreatment. This chapter begins with a narrative poem that was created using direct quotes from an interview with a former gymnast, Lisa (pseudonym), who described her involvement with her national gymnastics federation's reporting process. We then examine reporting services and discuss the reasons why (former) athletes may not report abuse and maltreatment. As a conceptual framework, we present the pixie model of women's artistic gymnastics (WAG) as the root of the culture of fear, control and silence that prevents gymnasts from reporting their experiences, and discuss factors that enable the reporting of abuse and maltreatment. To illustrate the ways the WAG pixie model shaped Lisa's reporting experience, the poem presented at the outset of this chapter is extended to a narrative about her engagement with reporting processes. The chapter concludes with a call to put abuse and maltreatment on the sports governance agenda, the development of trauma-informed processes and further research on reporting abuse in sport.

Forcibly displaced populations face economic, social, and spatial restrictions that impact how they navigate and make sense of their surroundings. In refugee camps, children and youth’s agency may look less dynamic and obvious. In this study, the authors examine the concept of “thin agency” or “everyday agency” in children’s and youth’s daily decisions and actions in a highly restrictive environment. By analyzing written narratives of 55 adolescent girls in Kakuma Refugee Camp, the authors find that children and youth are constantly exercising agency and/or are actively involved in “agentic practices” on a spectrum consisting of three major categories: thinking, action, and change. Hence, the authors propose taking a balanced approach in the field of refugee education that recognizes not only the multiple complex challenges in forced displacement but also the capabilities and strengths embedded in both the personal and social sphere that help children and youth overcome those barriers.

The purpose of this paper is to provide a systematic review of the literature examining the role of news media consumption and awareness in shaping public attitudes about police.

A comprehensive, systematic search of multiple academic databases (e.g. EBSCO Host) was undertaken, supplemented by the use of Google Scholar to search among journals indicated as having cited the articles found in the databases.

A total of 42 studies were identified that met the selection criteria for this meta-review and examined exposure to high-profile incidents involving police, awareness of negative news coverage of police, and/or consumption of specific news mediums (e.g. newspapers). Overall, research supports a relationship between negative perceptions of police and both exposure to high-profile incidents and awareness of negative coverage. Some support for the influence of consuming television news on attitudes exists, but more research is needed on the role of different news sources in shaping perceptions. Future research should also include determining causal pathways and how news about police is selected.

This is the first meta-review of the research examining how news media and attitudes about police are related. This study will provide a useful resource for those researchers wishing to continue to examine different aspects of news media consumption as a predictor of perceptions.

This article presents an analysis of modernisation as it affects adult protection in England. One of the key policy goals of modernisation has been to improve protection of service users. The article outlines some areas of good practice that are emerging and draws attention to some of the latent conflicts that are apparent.

This chapter looks at the methodology, benefits and accessibility of circle processes in the context of building resilience amongst women (and men) in high violence communities in South Africa. It examines the methodology and effectiveness of circles in two communities (Manenberg and Lavender Hill) where pilot projects are being undertaken.