The United Jewish Israel Appeal Ashdown Fellowship was launched in 2000 with the aim of creating high quality leadership for educational organisations in the British Jewish…
Abstract
Purpose
The United Jewish Israel Appeal Ashdown Fellowship was launched in 2000 with the aim of creating high quality leadership for educational organisations in the British Jewish community. It sought to develop talented and committed people who demonstrated leadership potential. The purpose of this paper is to record the narrative of the programme, its strengths and challenges and to lay out some issues for thinking about the next phase.
Design/methodology/approach
A survey was sent to the graduates of the programme to ascertain their assessment of its impact.
Findings
Key factors which helped the development of the programme were secure funding, a stable board and professional staff, an emphasis on making fellows feel valued, and access to some of the best people within the academic field of leadership and management and within Jewish education.
Originality/value
The paper presents a case study of leadership development in practice.
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In bringing this session into the Online Conference we are approaching a new era perhaps for some of us who are professional online database users. Some of the people on the…
Abstract
In bringing this session into the Online Conference we are approaching a new era perhaps for some of us who are professional online database users. Some of the people on the platform have very clear ideas what they want to do with online technology and may have even relatively little experience of the things that you and I have modestly been doing for a number of years. The idea is to see where the subject matter, the content and the delivery mechanisms are converging, and I hope that by the end of the session you will have a clear idea of what these new consumer services are likely to offer to the wider public, and whether they have an application for us professional online information users. The best way to get started is to have a series of presentations by the panel members in as much detail as they think necessary to describe their products. Not exactly product reviews — I hope that they will share with us some of their fears as well as some of their boasts of what their services can do, what their technical problems have been, and what advantages they see in moving into this market. The first speaker that I have to introduce is Pascal Cusset, who joined Apple Computer France in 1987 and Apple Computer Europe in 1992. In his current position he is managing and developing eWorld in Europe. Before coming to Apple France he worked with Oric International in Paris as a product manager for a line of workstations aimed at creating and running videotex services, using the famous French service based on the Minitel.
Syed Ali Raza, Darakhshan Syed, Syed Rizwan and Maiyra Ahmed
Monetary unification within Europe appears to be on target. Eleven nations pegged their currency to the euro in 1999. The euro‐zone is experiencing varying levels of growth…
Abstract
Monetary unification within Europe appears to be on target. Eleven nations pegged their currency to the euro in 1999. The euro‐zone is experiencing varying levels of growth related to GDP. Balancing policy for 11 nations will be difficult. The true test will take place when asymmetric shocks hit one or several of the nations and unemployment rises to unmanageable levels forcing the European Union and European Central Bank to make tough decisions. Cultural issues and national identities are ever present. Optimum currency areas and comparative advantage discussed. The paper is divided into four major sections – reasons for unification, benefits, issues and conclusion.
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Jeffrey Muldoon and Daniel B. Marin
This paper proposes to explore the circumstances of the word management's entry into English usage, to deepen understanding of this neglected chapter in management history, and to…
Abstract
Purpose
This paper proposes to explore the circumstances of the word management's entry into English usage, to deepen understanding of this neglected chapter in management history, and to urge further historical research into seminal management terms and concepts. It also aims to offer a brief explanation of John Florio's role in the introduction of management into English and of that of the Italian Renaissance's influence in England.
Design/methodology/approach
The paper's guiding theoretical premise is historian Daniel Rodgers' observation that concepts in government and business often pass from one country to another through “cross fertilization,” effected by the movements and offices of highly connected, cosmopolitan individuals. The sources for this exploration include Florio's World of Words, histories of Florio's circumstances and of the Italian Renaissance, and Evans' edition of La pratica della mercatura (ca 1340) by Francesco Balducci Pegolotti of the fourteenth century Florentine banking firm of Bardi.
Findings
The exploration's findings reinforce Rodgers's account of the spread of government and business concepts and rediscovers a vital link between business practice and humanistic studies.
Research limitations/implications
Modern business education, e.g. in its frequent omission of a foreign language requirement in business college curricula, tends to obscure this linkage, now critical in our global economy. The implication is that this linkage should be revived.
Originality/value
Deeper knowledge of the Italian Renaissance roots of management and of the business practices it denoted brings new light to the interplay between humanistic studies associated with the Italian Renaissance and Renaissance business practices in an international context. Accordingly, the authors believe that this exploration turns a page, albeit the first page, of a neglected chapter in the history of management thought and practice.
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Owing to its almost universal quotation, the recent action of the Westminster City Council in closing not only its South Audley Street Library but all its newspaper rooms as well…
Abstract
Owing to its almost universal quotation, the recent action of the Westminster City Council in closing not only its South Audley Street Library but all its newspaper rooms as well, has been the significant event of the last month. By these means, and by severe restriction of its expenditure on new books, a reduction of over three thousand pounds has been effected. Westminster is perhaps the richest borough in London; its library rate of only a fraction of a penny in the pound produces the sum of well‐nigh twelve thousand pounds. Certainly a larger amount than that recorded by any other library authority administering a similar number of libraries, although the fixed charges that have to be met are probably the highest in the Kingdom. Unaware of the extent of the Westminster income various local papers have quoted the amount saved and attempted to draw a moral from it to apply to the libraries in their own localities—libraries which are already in a state of semi‐starvation. It should, therefore, be remembered that, although the Westminster libraries have been crippled to an extent that only their users can know, there is still a larger sum devoted to public libraries in Westminster than in any other borough of similar size, and while Westminster is injured by the loss of one‐third of its income, a similar loss would mean ruin to most other library systems.
Yakup Kemal Özekici and Kurban Ünlüönen
The present work attempts to investigate how restaurant staff perceive problematic customer behaviours (PCBs), the causes for PCBs and the core reasons that trigger such behaviour…
Abstract
Purpose
The present work attempts to investigate how restaurant staff perceive problematic customer behaviours (PCBs), the causes for PCBs and the core reasons that trigger such behaviour in restaurants.
Design/methodology/approach
The root causes were determined by systematic grading and then aggregated in a fishbone diagram to illustrate the real antecedents. First, the data obtained from in-depth interviews based on the grounded theory approach, conducted with 29 frontline employees in restaurants, were categorised using open, axial and selective coding. Then the 26 causes identified were graded and arranged into six levels, forming a chained hierarchy for each behaviour.
Findings
Ego-derived faults are among the key factors stemming from the personality of the customer, and the use of money as power is evident in such behaviours. In terms of issues related to social systems, the main factors were the structure of the sector, the “customer is always right” philosophy, other factors resulting from the local culture and the occupational image.
Research limitations/implications
First, more frequent and effective addressing of the sector structure can help employees feel more comfortable. Second, the study uncovers emotional and psychological aspects as core factors causing PCBs, paving the way for future studies.
Practical implications
To prevent PCBs, it may be necessary to provide relevant training for employees, empower leadership for middle-level managers and set up a customer crediting system as well as a customer blacklist based on smart technologies.
Originality/value
This research is the first attempt to reveal the root causes of the factors behind PCBs by forming graded-reason chains and representing integrated PCBs in a fishbone diagram. Using this instrument, the paper investigates the insights of employees to address a topic that few studies have dealt with thus far.
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This current research aims to reveal customers’ behaviours who purchased à la carte menu service in a chain hotel operating in Istanbul, Türkiye after the Covid-19 outbreak. In…
Abstract
Purpose
This current research aims to reveal customers’ behaviours who purchased à la carte menu service in a chain hotel operating in Istanbul, Türkiye after the Covid-19 outbreak. In addition to this main objective, customers’ main course preferences, tipping, complaining, maintaining eating and drinking habits, local food preferences, photograph taking and food waste behaviours were determined as the sub-research objectives.
Design/methodology/approach
Qualitative research method was adopted, and naturalistic observation was chosen as the data collection tool in this study. Firstly, an observation form was created based on the literature. To ensure the content validity, seven experts (five researchers and two experienced hotel employees) were consulted on 15 July 2021. After revising the form, a pilot study was carried out between 4 August and 29 September 2021. By conducting the pilot study, it was aimed to prevent any unpredictable behaviours of customers. As a result, four new items were added to, and two items were removed from the form. Then, 341 customers who purchased à la carte menu service in the restaurant of the hotel chain were observed between 7 October 2021 and 28 January 2022.
Findings
It was revealed that 52% of the customers who purchased à la carte menu services did not make any reservations, while approximately 59% of the customers with reservations did not stay at the hotel in which the research was conducted. In addition, 69% of them started to eat meal together; 56% of them paid in “cash”; 48% of them preferred local food and beverages; 41% left food on the plate; and 43% of them gave tip. In contrast, very few customers (6%) engaged in complaint behaviour.
Research limitations/implications
First, data were collected during the post-pandemic period when international travels were mostly restricted and thus, the researcher observed mostly Turkish customers at the restaurant. Second, only those customers sitting at the six tables close to the guest welcoming were observed. Third, just one observer took part in the data collection process. Fourth, the researchers chose one out of two restaurants of the hotel because only Asian cuisine was served and children under 12 years of age were not allowed to enter the other restaurant. Fifth, focusing on only a hotel and using naturalistic observation as a data collection tool may be shown among the limitations of this study.
Originality/value
This paper presents the customers’ behaviours who preferred à la carte menu service in a chain hotel operating in İstanbul, Türkiye after the Covid-19 outbreak. Although there are some studies focusing on changing of customer preferences during the post-pandemic period, “observation” was not preferred as a data collection tool by most of the researchers; hence, the findings of this study are useful for both researchers and educationists in tourism industry.
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Onder Karakus, Edmund F. McGarrell and Oguzhan Basibuyuk
In this study, the aim is to address the void in the comparative literature of criminology and criminal justice by investigating public attitudes toward law enforcement in a…
Abstract
Purpose
In this study, the aim is to address the void in the comparative literature of criminology and criminal justice by investigating public attitudes toward law enforcement in a rapidly developing country, Turkey.
Design/methodology/approach
Three different models of satisfaction with law enforcement, the demographic model, the quality of life model and the experiential model are subjected to empirical scrutiny in the context of policing in Turkey. In line with extant research on satisfaction with law enforcement in the West, all three models significantly explain the variation of satisfaction with law enforcement across a random sample of 6,713 individuals living in urban and rural parts of Turkey. Specifically, the quality of life model and the experiential model had considerable impact on public satisfaction with law enforcement and in general, all three models produced results in the predicted direction.
Findings
Overall, the findings suggest the robust nature of the integrated demographic, quality of life, and experiential models in explaining public satisfaction with law enforcement. In the demographic model, however, income and education had significant negative impact on global satisfaction with law enforcement. Considering the fact that more educated and well off citizens are likely to value freedom more and that law enforcement may represent an oppressive part of a democratic government, this might account for the reaction of higher socioeconomic classes to the power distance between the state, the police in particular, and civil society.
Originality/value
In terms of policy recommendations, to the extent that community policing is regarded as a set of strategies for improving the quality of police‐citizen encounters and reforming police organizations, these findings lend support for the potential of community policing in Turkey.