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This study clarifies how intra-organizational social capital (IOSC) and unit-organizational ambidexterity (UOA), using resource-based view and dynamic capability theory, together support organizational value creation. While there is research in strategic human resource management (SHRM) exploring the role of resources and its uses, there remains limited understanding of how resources are linked and their effective utilization in the service sector. This study aims to examine the mediating process linking employee-experienced service-oriented high-performance work systems (SHPWS) experienced by employees and service performance by integrating IOSC and UOA.

This study uses time lagged data from managers and employees of different branches of Chinese state-owned banks. To test the proposed hypotheses, path analysis was applied.

The path analysis results reveal that employee-experienced SHPWS is an important antecedent of service performance. Moreover, IOSC (as resources) and UOA (uses) strongly mediate the theorized relationship.

This study attempts to refine theory and practice with clearer, more insightful and coherent means to better understand and help unpack the ‘black box’ between SHPWS-performance relationships through a new linkage model.

Drawing on social learning theory and conservation of resources theory, this study aims to investigate how servant leadership (SL) is linked to employees’ pro-customer deviance (PCD) through the serial mediating effects of perceived organizational support for creativity (POS) and creative self-efficacy (CSE), work autonomy (WA) and CSE.

This study used an online questionnaire survey platform to accurately distribute the questionnaire to the target population. Data were collected from 439 frontline employees working in hotels. The data were analyzed with a structural equation modeling approach to identify the complex relationship.

Using an online survey, this study demonstrated the significant positive effect of SL on PCD and further revealed the two serial mediating paths (POS → CSE; WA → CSE) of the SL effect.

The findings of this research generate valuable implications for practitioners and managers. Managers need to be aware of the objectivity and universality of PCD in service delivery scenarios and fully understand how their leadership style influences the internal motivation and external performance of employees engaged in this behavior.

This study makes a prominent contribution to the hospitality literature by focusing on PCD. This study enriches the research on the antecedents of PCD, constructs a cross-level multipath mechanism model of PCD in the context of SL and reveals the rationalization process and nature of employees’ PCD.

The purpose of this paper is to develop an understanding of how the institutions of family and culture play out in shaping family business practices. This study focusses on family business led by poor entrepreneurial women in a context of extreme poverty.

The methods included participant observation, focus groups and interviews in two poor villages in South-East Nigeria. Thematic analysis was used to develop insight about how the institutions of family and culture shape family business practices.

The analysis demonstrated that the family, with associated responsibilities and norms, is a powerful institution that determines women’s role and business behaviours. Poor entrepreneurial women depend on the family to run their business, but also use the business to sustain the family. They make use of their limited resources (e.g. time, money, skills) to meet families’ basic needs and pay for necessities such as children’s education. These are family priorities, rather than maximising profits.

The study was limited to rural Africa, in particular to a small sample of rural women entrepreneurs in South-East Nigeria, and as such, the findings are not necessarily generalisable, but may be at a conceptual level.

The study has highlighted the need to tailor micro-enterprise development programmes that facilitate change, add values to entrepreneurial activities and support women to fulfil their roles and ease institutional pressures affecting rural women economic activities. In short, such programmes need to account for cultural institutions.

This study presents insights of the influence of institutions (family and culture) in business led by rural Nigerian women.

This research fills a gap in the family business literature by offering conceptual insights about how the institutional obligations of family mean that micro-enterprising should be conceptualised as an entity, rather than as a family in business or the family business.

The purpose of this paper is to address the problem of why the poorest, most disadvantaged groups such as rural African women, benefit less from microfinance. The authors focus on the perception and experiences of ordinary rural entrepreneurial women on microfinance in a context of extreme poverty and where family responsibility and economic activities are closely intertwined.

The authors purposefully sampled 15 poor females with small businesses in two Nigerian villages. The key characteristic guiding the sampling was that the respondents had to be poor. The authors held two focus groups and ten interviews to capture their experience and understanding of microfinance. The authors used thematic analysis to establish patterns in the data.

For poor entrepreneurial women, a livelihood for survival, putting food on the table and paying school fees are priorities, not business growth. They see microcredit as debt and a great risk that could lead to irreversible losses. Family responsibilities for basic consumption needs of the household can affect their ability to repay loans; perceived dangers of microcredit may outweigh potential benefits.

The theories, especially functionalist economic theory, do not take account of microfinance users’ experiences.

Microfinance should be aware that the poorest perceive microcredit differently and should eliminate the intimidating barriers raised to them. Instead of providing a means for the poor to alleviate poverty or coping strategies for them to manage cash flows and risks, microfinance causes fear and anxiety by demanding high rate of return in a very short period of time.

The very poorest, who should be the beneficiaries of microfinance, are less likely to be able to benefit. The condition of poverty creates different realities for those at the base of the pyramid.

This research questions the neoliberal rationality assumptions that microfinance rest on; the paper fills a gap in the literature, i.e. how the potential borrowers themselves living in deep-rooted poverty perceive and experience microfinance.

The purpose of this paper is to utilize “Wuli‐Shili‐Renli (WSR)” system methodology to analyze complexity of knowledge and knowledge management and create models for knowledge management system (KMS) synthetically.

As a complex system, knowledge management should be analyzed and established by system methodologies. There are many system methodologies. Owing to WSR is characteristic of oriental culture; the paper introduces concept and working process of WSR system methodology in knowledge management from WSR perspective.

WSR system methodology can be used to analyze contents of WSR in KMS and to establish an effective KMS.

How to define WSR in KMS is a little difficult for users.

A new approach for system analysis and establishment of a successful KMS.

The paper shows how the WSR system approach can integrate quantitative approach and qualitative analysis to analyze and establish a KMS synthetically.

The purpose of this paper is to establish an appraisal system for evaluating and choosing traction battery for electric vehicle (EV) quantitatively and effectively.

Traction battery always bottlenecks the development of EV. It is difficult to evaluate and choose traction battery for EV because there are many kinds of battery and each kind has many performance parameters. An estimating system for traction battery was proposed with every factor considered. Analytic hierarchy process (AHP) and fuzzy comprehensive theory are both used to evaluate program with many aims and influencing factors. It is relatively easy and exact using AHP to determine the weighting value vector of every criterion but not so exact when marking the appraisal objects. Objections can be marked more reasonably with fuzzy comprehensive theory. Both the advantages of these two theories were integrated in this paper in order to evaluate battery more effectively. It was proved effective by the application example.

An estimating system and appraisal method for traction battery.

Weighing factors of different criteria should be determined based on the EV type and application condition.

Very useful method and system for EV designers to choose and evaluate traction battery.

The appraisal system eliminates the blindness when choosing and evaluating traction battery for EV. Both the merits of AHP and fuzzy comprehensive theory were combined for the evaluating process.

The Braun and Simpson’s (2004) study indicates that the Pause method is an effective teaching approach for auditing based on four sets of hypotheses in developing students’ oral, written and interpersonal communication skills. In addition, it is more beneficial to the learning process and more enjoyable than the lecture-only method. The extent of achieving both of these is dependent on the type of activity that is consistent with the student’s preferred Pause method activity. Students will achieve higher examination scores when following their preferred Pause activity. Our study replicates the Braun and Simpson’s study in Greater China using one university in Hong Kong and one in mainland China as students in these jurisdictions are more passive learners and their value of learning more extrinsic than intrinsic. The results are similar to the Braun and Simpson’s study, thus enhancing the universality of the “Pause” method.

Risk reporting in financial reports has a positive impact on the company and its stakeholders. The purpose of this research is to present a literature review using the bibliometric method with the title we used is Risk Reporting, and the keywords are risk disclosure, risk reporting, stakeholders, and stakeholder theory. Data processing in this chapter uses Publish or Perish (PoP) software and Vos Viewers. This study uses the Google Scholar database. The researcher scanned the journal by using Scimagojr.com to view the journal quartile. Before the search was revised, there were 230 papers from 1991 to 2021 (30 years). Researchers will see the development of risk reporting from several sides, such as the country of origin of the researcher, the type of industry that reports risk, the research methods that have been used so far, and the analysis used for reporting risk.

The purpose of this paper is to develop some grey models to analyze and control the poor information systems, or grey systems.

The grey system theory has been a more widespread application in recent years and the authors have solved many forecast problems of incomplete information with it. However, the establishment of gray control models still needs certain prerequisites.

Based on incomplete information or poor information, by using the viewpoint of the grey system theory and the integral generation operation in this paper, six kinds of grey control models have been established.

The paper offers very useful advice for incomplete (or poor) information control.

The paper is aimed at control engineers and offers a new approach to the optimal choice of information control models.