Lin Mui Law, Vicky Xiaohang Gao and Hui Ling Ng
The paper aims to introduce and examine certain performance indicators and result areas used by the Lee Kong Chian Reference Library to evaluate its services and staff performance.
Abstract
Purpose
The paper aims to introduce and examine certain performance indicators and result areas used by the Lee Kong Chian Reference Library to evaluate its services and staff performance.
Design/methodology/approach
The paper lists out the measures in place and looks for justification for each in terms of their relevance to library work and value to stakeholders.
Findings
It is shown how the measures in place enable services and staff to effectively support the library's mission and vision.
Originality/value
The paper provides insight for those interested in performance evaluation for library staff and services in the National Library Board, Singapore.
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Etikah Karyani, Ira Geraldina, Marissa Grace Haque and Ahmad Zahir
Halal certification is an acknowledgment of the halalness of a product or service issued by a halal regulator based on Islamic law. This study aims to investigate the intentions…
Abstract
Purpose
Halal certification is an acknowledgment of the halalness of a product or service issued by a halal regulator based on Islamic law. This study aims to investigate the intentions of consumers and regulators toward blockchain-based halal certification. Blockchain is useful for storing and verifying halal certificates, thereby increasing trust in products or services because the public cannot change or access data once it is stored.
Design/methodology/approach
This study uses a triangulation approach by distributing online questionnaires to consumers as a research instrument of a quantitative approach processed with smart partial least squares. Meanwhile, the qualitative approach is carried out through observation, in-depth interviews with the Ministry of Religion’s Halal Product Assurance Organizing Agency (BPJPH) and Halal Examination Agency (LPH), and forum group discussions (FGDs) with several related parties.
Findings
The observation results show that most consumers expect the government to provide an easy-to-use application to check halal food products and restaurants. Consumers’ intention to use this technology is influenced directly by attitudes and indirectly by their beliefs. Furthermore, the results of interviews and FGDs reported that LPH was not ready to apply blockchain technology, while BPJPH strongly supported adopting blockchain technology in the certification process.
Practical implications
This finding recommends that the Indonesian government apply blockchain technology to gain transparency and accountability regarding the halal product process.
Originality/value
This study fills the research gap by observing three perspectives from different stakeholders and using a triangulation approach to analyze the need for adoption of blockchain-based halal certification of halal food products.
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Ida Giyanti, Anita Indrasari, Wahyudi Sutopo and Eko Liquiddanu
The purpose of this paper is to investigate the drivers of the depth of halal standard implementation in the halal-certified food manufacturing small- and medium-sized enterprises…
Abstract
Purpose
The purpose of this paper is to investigate the drivers of the depth of halal standard implementation in the halal-certified food manufacturing small- and medium-sized enterprises (SMEs). The second aim of this paper is to empirically examine the effect of halal standard practices on the SME’s performance.
Design/methodology/approach
Of the 143 halal-certified SMEs in Solo Raya, Province of Central Java, Indonesia, 83 were willing to take part in the present research. The survey was carried out by an on-site visit to the targeted respondents. A structured questionnaire was used to gather primary data. Partial least square structural equation model was then used to analyze the collected data.
Findings
The results proved that internal motivation and organization commitment positively affect halal standard implementation, while external pressures do not. The external pressures influence the depth of halal standard implementation through internal motivation as a mediating variable. Furthermore, the depth of halal standard implementation leads to the improvement of operational performance. The improvement of operational performance can further encourage the increase of market performance and financial performance.
Research limitations/implications
The first limitation of this research is about the samples in which they are small-sized and restricted to food manufacturing SMEs. Another limitation is the subjectivity of SME’s managers when evaluating performance, which may provide imprecise measures of performance.
Practical implications
The findings suggest the notion that success of halal standard implementation depends on the capabilities of SMEs to convert the external pressures into internal motivation. Moreover, food-manufacturing SMEs should consider halal standard as an innovative tool to be applied in their daily operation and production as the halal standard has a significant role in influencing SME’s performance.
Originality/value
To the best of the authors’ knowledge, this research is the first attempt in integrating drivers, halal standard implementation and performance in the specific context of food manufacturing SMEs in Indonesia.
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Tatiek Nurhayati and Hendar Hendar
This paper aims to increase knowledge about awareness and intention to choose the halal products. This study assessed the effect of intrinsic religiosity and knowledge of halal…
Abstract
Purpose
This paper aims to increase knowledge about awareness and intention to choose the halal products. This study assessed the effect of intrinsic religiosity and knowledge of halal products on the awareness and purchase intention of halal products. This study also investigated and examined the role of halal product awareness (HPA) in mediating the relationship between personal intrinsic religiosity (PIR) and halal product knowledge (HPK) with halal product intention (HPI). This knowledge will be very meaningful because there are still many types of products that are not halal certified circulating in the Muslim market segment.
Design/methodology/approach
This study used a self-administered questionnaire with closed questions. As many as 238 Muslim consumers in Indonesia over 17 years old were selected to be tested for regressive relationships from the four constructs. The Sobel test is then used to explain the mediating role of HPA.
Findings
This study shows that there is a relationship between PIR and HPK to HPA and HPI, and HPA to HPI. This study found that HPA was truly a partial mediation in the relationship between PIR and HPK with HPI.
Research limitations/implications
This study is conducted in the halal food sector in Indonesia and in certain cultural contexts so that the application of the same model in various sectors and countries can get various results. In addition, the respondents of this study were halal food customers; it would be very interesting to obtain data from other stakeholders such as halal food producers or retailers.
Originality/value
As per the authors’ knowledge, this study becomes the first study in Indonesia to examine the mediating role of HPA in the relationship of PIR and HPK with HPI. Conceptual discussion and results of empirical studies extend previous research on consumer behavior in the halal product market segment. An in-depth study of this phenomenon is expected to contribute in the development of science, especially Islamic marketing and customer behavior.
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While Hong Kong has exercised laissez-faire policy with regard to popular cultural industries, such broadcasting freedom may not fully accepted in countries where state control of…
Abstract
Purpose
While Hong Kong has exercised laissez-faire policy with regard to popular cultural industries, such broadcasting freedom may not fully accepted in countries where state control of the media is tight. This paper aims to have a review and brief discussion on music development and the phenomenon of popular music censorship under Chinese societies including China, Hong Kong and Singapore.
Design/methodology/approach
After a brief discussion on the popular music scene in Hong Kong, China and Singapore, this paper reviews on the possible reasons for popular music censorship issue in the Chinese societies.
Findings
It is found that Canto-pop can be freely broadcast in Hong Kong; however, such freedom is not accepted in China and Singapore due to censorship. While China is sensitive to pro-democratic content in popular music, Singapore's language policies hinder the development of Canto-pop since the 70s.
Originality/value
After reviewing the reasons for music censorship, in particular Cantonese popular music in the Chinese societies, the paper gives a prediction on the future development of Canto-pop.
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Taufik Akbar and A.K. Siti-Nabiha
This study investigates both internal and external stakeholders' views on the objectives and measures of performance of Indonesian Islamic microfinance banks (IMFBs).
Abstract
Purpose
This study investigates both internal and external stakeholders' views on the objectives and measures of performance of Indonesian Islamic microfinance banks (IMFBs).
Design/methodology/approach
This study uses a qualitative approach. In-depth interviews were conducted with a wide range of internal and external stakeholders of IMFBs in Indonesia. The primary stakeholders interviewed comprised the board of directors of IMFBs located in several provinces in Indonesia, including rural and urban areas. The external stakeholders were the regulators/supervisors, represented by the Indonesian Financial Services Authority and Sharīʿah advisors of the National Sharīʿah Board as well as Muslim scholars. The data were analysed using CAQDAS, a computer-assisted tool for qualitative analysis.
Findings
The objectives of the IMFBs are seen to represent more than profits or economic well-being. Their objectives also comprise spirituality and daʿwah (Islamic propagation). Daʿwah is conducted through the provision of funding and services that are aligned with Sharīʿah (Islamic law), the dissemination of information about Islamic financing, which is based on Islamic values and principles, and the payment of zakat (Islamic alms) and charitable contributions. The measures of performance are considered to be more holistic than those of conventional banks. Profit and growth are deemed important as the means to achieve social well-being objectives.
Research limitations/implications
Better insights into the objectives and measures of IMFBs could be achieved from interviews with other stakeholder categories, such as customers and the community. This could be the focus of future research.
Originality/value
This study added a new discussion to the limited empirical literature on IMFBs by investigating the views of stakeholders on the objectives and performance of IMFBs in Indonesia.
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Atsuko Kawakami and Jennie Jacobs Kronenfeld
Scholars have explained how people in Japan feel ashamed when elderly members of the family are cared for by formal services such as day care or government/commercial-based…
Abstract
Scholars have explained how people in Japan feel ashamed when elderly members of the family are cared for by formal services such as day care or government/commercial-based nursing homes due to the cultural norms of the consciousness of social appearance. However, this consciousness of social appearance plays a minimum role when it comes to elderly Japanese immigrant women's preference to utilize formal care services in the United States. They see receiving family based care as a burden on their middle-aged children (or grandchildren) and they prefer purchasing formal long-term care services when they can no longer feel confident about maintaining their independent lives. Elderly Japanese immigrant women hold rather positive views on formal care in the United States, including nursing homes. This chapter suggests that elderly Japanese immigrant women may not consider it shameful to utilize formal care as many previous scholars have suggested.
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Mohammad Iqbal Irfany, Yusniar Khairunnisa and Marco Tieman
This study aims to identify the characteristics of Muslim Generation Z and analyze the factors that influence its purchase intention of environmentally friendly halal cosmetic…
Abstract
Purpose
This study aims to identify the characteristics of Muslim Generation Z and analyze the factors that influence its purchase intention of environmentally friendly halal cosmetic products.
Design/methodology/approach
This research adopts the quantitative methods of a questionnaire and sampling technique using purposive sampling. The respondents in this study were 300 Indonesian Muslims from Generation Z. Descriptive analysis and structural equation modeling–partial least structural with SmartPLS 3.3.7 software were used to analyze the research data.
Findings
This study found that of the nine hypotheses tested, seven are confirmed, including the effect of halal labels on halal-green awareness, environmentally friendly labels on halal-green awareness, environmental knowledge on halal-green awareness and knowledge on attitudes. Meanwhile, religiosity and halal-green awareness influence attitudes and attitudes that affect the purchase intention of environmentally friendly halal cosmetics. Two hypotheses that are not accepted are the influence of religiosity on halal-green awareness and halal-green awareness on attitudes. The findings are expected to increase interest in buying environmentally friendly halal cosmetics by better understanding consumer behavior, especially Generation Z.
Practical implications
Cosmetics manufacturers benefit from halal-green branding on their products to enter new halal markets and increase market share.
Originality/value
This study is more comprehensive than previous studies, combining halal and environmentally friendly elements with a focus on Generation Z.
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Mui Kim Chu, Yew Kee Ho and Lay Huay Yeap
This study aims to show how best practices and baseline surveys influence the development of the audit committees (ACs) in Singapore Listed Companies over the period from 2008 to…
Abstract
Purpose
This study aims to show how best practices and baseline surveys influence the development of the audit committees (ACs) in Singapore Listed Companies over the period from 2008 to 2019.
Design/methodology/approach
This is a descriptive study of the evolution of the composition and attributes of ACs through data collected from the annual reports of listed companies in Singapore for the period from 2008 to 2019. It analyzes the development of the ACs arising from the best practices in the market and disclosures on ACs over this period.
Findings
The results show positive developments in the composition and attributes of ACs as advocated by best practices in the market which are derived from the Singapore Code of Corporate Governance and various studies on the roles and functions of effective ACs. The study also shows that disclosing the extent of compliance of the ACs to best practices helps them to progress. It clearly shows that progressive ACs are influenced by both best practices in the market and disclosure requirements.
Practical implications
This study is important for regulation and policy promulgation on ACs to support a well-functioning capital market. This paper strongly encourages capital markets to embark on such baseline surveys to allow them to have a better understanding of the state of the ACs of their listed companies.
Originality/value
This is an original descriptive study that provides evidence on the development of ACs over time to converge toward market best practices on ACs. Disclosure of the state of compliance to best practices is a powerful force for progression.
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Ngatindriatun Ngatindriatun, Muhammad Alfarizi and Tika Widiastuti
This study aims to analyze the influence of the dimensions of Sharia hospital service standards, religiosity commitment and trust of Muslim patients on attitudes and satisfaction…
Abstract
Purpose
This study aims to analyze the influence of the dimensions of Sharia hospital service standards, religiosity commitment and trust of Muslim patients on attitudes and satisfaction, as well as the implications of loyalty.
Design/methodology/approach
This study was carried out by analyzing data obtained from a survey with purposive sampling techniques with 425 patients in an Indonesian-certified Sharia hospital and analyzing it using partial least squares structural equation modeling software to test the path modeling and the relationship between the instruments.
Findings
This study shows that hospital amenities, doctor’s services, nurses’ services, health-care technicalities and hospital environmental and administrative behavior affect patient satisfaction. In addition, religiosity and trust in encouraging patient attitudes determine patient satisfaction. High satisfaction points will increase loyalty to Sharia hospitals.
Research limitations/implications
This study encourages managers to maximize the quality of humanist Islamic medical services and the infrastructure of comfortable facilities. In addition, hospitals need to improve their holistic atmosphere, technical services and administrative behavior so that they can become essential value for hospital marketing – the development of competence and ethical behavior of health workers through various training programs internally and externally.
Originality/value
This study presents the determination of Sharia hospital service standards accompanied by a commitment to religiosity and trust as a psychological perspective of Muslim patients on attitudes and satisfaction and its implications on the brand loyalty of Indonesian Sharia hospitals that have been officially certified.