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Article
Publication date: 21 November 2016

Qingkui Xi, Liju Mao, Bin Zhang, Wen Shi and Ping Bao

This study aims to describe and analyse interlibrary loans and document delivery (ILL/DD) in the Chinese Academy of Sciences and to evaluate the ILL/DD service quality of one…

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Abstract

Purpose

This study aims to describe and analyse interlibrary loans and document delivery (ILL/DD) in the Chinese Academy of Sciences and to evaluate the ILL/DD service quality of one particular library.

Design/methodology/approach

ILL/DD at the Chinese Science Digital Library (CSDL) is described. The success of ILL/DD at CSDL is analysed. Finally, the service quality of one library’s ILL/DD based on LibQUAL+ is evaluated.

Findings

ILL/DD at CSDL can be improved through a multi-library union, and a modified LibQUAL+ model can be used to evaluate a library’s ILL/DD service quality.

Social implications

More patrons can access a better service, and the work efficiency of librarians can be improved.

Originality/value

This study is helpful to librarians interested in ILL/DD and resource sharing in China.

Details

Interlending & Document Supply, vol. 44 no. 4
Type: Research Article
ISSN: 0264-1615

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