Meghana H.L., Asish Oommen Mathew and Lewlyn L.R. Rodrigues
In today’s competitive world, the adoption of cloud enterprise resource planning (ERP) has become one of the critical criteria for running a successful business. In this regard…
Abstract
Purpose
In today’s competitive world, the adoption of cloud enterprise resource planning (ERP) has become one of the critical criteria for running a successful business. In this regard, knowing the factors that influence cloud ERP adoption plays a significant role. The purpose of this paper is to rank the factors influencing the cloud ERP adoption in multi-national companies (MNCs) in India. This research would enable the cloud ERP vendors to identify the expectations of MNC customers and develop suitable strategies.
Design/methodology/approach
The research is being conducted among the cloud ERP consultants of designation middle managers and above from 29 different ERP consulting firms located in India. Analytical hierarchical processing approach was used to rank the factors influencing the cloud ERP adoption in MNCs located in India. The primary factors considered for this study are usability, assurance, agility, security and privacy, and vendor-related factors.
Findings
The three most preferred criteria were usability, assurance and agility. The five most preferred sub-criteria were data accessibility, availability, user friendliness, scalability, and data backup and recovery.
Research limitations/implications
The study is limited to the perspective of cloud ERP consultants in India.
Practical implications
The outcome of this research provides cloud ERP vendors with a better understanding of factors that influence the adoption of cloud ERP in MNCs so that they can develop a focused strategy. From the MNCs point of view, the study provides a guideline on what factors they should consider while going for a cloud ERP implementation.
Originality/value
The research model is developed based on the cloud ERP literature, and the research results and findings would add value to the body of knowledge.
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Anasuya K. Lingappa, Lewlyn Rodrigues L.R. and Dasharathraj K. Shetty
The purpose of this paper is to present a conceptual model that explains how necessity and opportunity start-up motivation affects firm performance among women entrepreneurs (WEs…
Abstract
Purpose
The purpose of this paper is to present a conceptual model that explains how necessity and opportunity start-up motivation affects firm performance among women entrepreneurs (WEs) through the mediating influences of motivation to learn (MtL) and women entrepreneurial competencies (WEC).
Design/methodology/approach
Necessity (NEC) and Opportunity (OPP) motivation is used as the guiding theory to acknowledge the contraries of women entrepreneurial motivation. Female Entrepreneurial Competency (FEC) framework is used as a basis for WEC. Embedded in this reasoning, MtL and FECs are integrated into the conceptual model to understand the connection between start-up motivation and business performance among WEs in a developing economy.
Findings
To date, there is a limited understanding of how learning motivation and competencies together explain the business performance of WEs through the lens of their differences in start-up motivation. In this respect, this conceptual model advances scholarly insights by conceptualizing the relationship between NEC and OPP motivation, and business performance through the mediating influences of MtL and WECs.
Research limitations/implications
The proposed conceptual model does not consider any aspects other than entrepreneurial motivation, learning motivation and competencies related to business performance such as access to finance, sociocultural aspects and personality traits.
Practical implications
The proposed conceptual model can contribute to academics by adding to the body of knowledge on women entrepreneurship. It can also aid policymakers in understanding the critical link between differentials in start-up motivation and firm performance through the mediating influences of learning motivation and competencies, thus potentially providing a basis for formulating focused skilling strategies for WEs.
Originality/value
This paper proposes a unique conceptual framework that incorporates theories of learning motivation and FECs to examine the critical link between start-up motivation and business performance among WE.
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Lewlyn L.R. Rodrigues, N. Dharmaraj and B.R. Shrinivasa Rao
New product development (NPD) project is an organizational competitiveness strategic weapon. Yet, many NPDs projects fail due to the dynamic nature of critical success factors…
Abstract
Purpose
New product development (NPD) project is an organizational competitiveness strategic weapon. Yet, many NPDs projects fail due to the dynamic nature of critical success factors such as time, cost, quality, and scope. Scope and change management (CM) are crucial factors and have a direct bearing on the other three factors. Thus, there is a need for effective CM in NPD projects to sustain the competitiveness and focusing on scope. This study aims to examine this issue.
Design/methodology/approach
In this paper, the principles of cybernetics and system dynamics (SD) methodology have been used in developing causal loop diagrams, flow diagrams, and the governing equations. The SD model thus developed has been used to analyze the factors such as change in scope due to the development of new technology.
Findings
The dynamic simulation of the SD model was carried out; the results indicate that effective knowledge management (KM) constitutes the main controlling factor that has a significant control over project dynamics. Accordingly, suggestions have been made to improve on the KM aspects in the manufacturing sector, based on which the model has been developed.
Practical implications
The model developed in this research gives an in‐depth study of the influence of “change in scope” on competence loss, competence development, and competence absorption of the knowledge workers. The results lay special emphasis on efficient KM in the manufacturing sector. Accordingly, suggestions on KM implementation include the processes of knowledge creation, storage, distributions, validation, and application.
Originality/value
This paper is unique in the sense that it develops a model with in‐depth structures, which helps the strategic managers in better understanding of the dynamics of NPD when change in scope occurs.
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Lewlyn L.R. Rodrigues, Gopalakrishna Barkur, K.V.M. Varambally and Farahnaz Golrooy Motlagh
The choice between SERVQUAL and SERVPERF metrics for service quality measurement is subjective and the research literature lacks evidence on whether these instruments differ in…
Abstract
Purpose
The choice between SERVQUAL and SERVPERF metrics for service quality measurement is subjective and the research literature lacks evidence on whether these instruments differ in their outcomes significantly or concur with each other. Hence, empirical investigation regarding the concurrence or difference of the two instruments is the purpose of this paper.
Design/methodology/approach
The research is qualitative (meta‐analysis of service quality literature) and quantitative (application of standard statistical procedures to test hypothesis). A pilot test of 35 students was conducted followed by a stratified random sampling of 84 students each for SERVQUAL and SERVPERF. Data collection was through a self‐administered questionnaire.
Findings
The empirical study proves that there is a significant difference in the outcomes of the two metrics. The implications of the study are based on the combined use of the two instruments. The research identified that tangibles and reliability are the two dimensions of higher service quality satisfaction, whereas empathy and assurance are the dimensions of least satisfaction in a higher education sector.
Research limitations/implications
Even though the sample size is adequate, the study outcome cannot be generalized completely as it is based on a research focused on a specific service.
Practical implications
The paper gives a methodical approach to apply both SERVQUAL and SERVPERF metrics and draw implications on the combined basis. The strengths and weaknesses thus identified would facilitate the service providers in implementing total quality management.
Social implications
Social responsibility is a key issue to be addressed by higher educational institutes and the implications of this research contribute to it strengthening.
Originality/value
Research inferences are based on the primary data obtained from service receivers of higher education and the inferences would add value to the body of knowledge of service quality literature, as the two most prominent instruments of service quality are empirically investigated for concurrence.
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Gopalakrishna Barkur, K.V.M. Varambally and Lewlyn L.R. Rodrigues
The purpose of this research is to study the influence of five critical factors on service quality in the insurance sector. Having studied the influence of these critical factors…
Abstract
Purpose
The purpose of this research is to study the influence of five critical factors on service quality in the insurance sector. Having studied the influence of these critical factors, an attempt has been made to obtain a generic solution to enhance the quality of service by proposing a holistic framework of learning organization. As globalization and IT revolution have made the insurance sector highly knowledge‐intensive, customer expectations and perceptions have also grown exponentially. Hence, this research is timely and goal‐focused.
Design/methodology/approach
The research is based on system dynamics methodology, which involves sequential phases including: problem identification, conceptualization, model formulation, simulation and validation, and policy analysis and implementation. Meta‐analysis of existing literature and rationalization are also a part of the framework development.
Findings
The results have indicated that the key parameters, e.g. past experience, personal needs, external communication, word of mouth, and active clients have significant influence on service quality of the insurance sector.
Practical implications
The outcome of this study can be directly implemented in the insurance sector to enhance the quality of service, as it provides a means to convert the tacit knowledge in the organization into an explicit form. The knowledge managementsystem, as a component of the learning organization, acts as a central repository of organizational knowledge and enables the service providers to minimize the “service quality gap” as best practices, past experience, and solutions to problems of common occurrence will be available for common use.
Originality/value
This research is unique in the sense that it uses a system dynamics approach to service quality enhancement in the insurance sector. The research has immense value to the insurance sector, as its growth is a function of service quality.
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A Rim Park and Hun-Koo Ha
With an increasing air cargo demand in the global air cargo transport industry, not only domestic airlines but also foreign carriers are actively investing in the air cargo…
Abstract
With an increasing air cargo demand in the global air cargo transport industry, not only domestic airlines but also foreign carriers are actively investing in the air cargo service sector and trying to provide a differentiated service in order to gain a competitive advantage. There are a variety of service quality models available but most research to date has not found an optimal model for the air cargo service sector.
Using questionnaire data collected from air freight forwarders in Korea with respect to the air cargo service provided by Korean Air, Asiana Airlines, and foreign carriers(JAL or China Eastern), this paper compares four models in measuring the service quality in the air cargo sector and identifies the best model. We then analyze the weakness of each airline’s service operation and make suggestions for improvement.
For demonstration analysis, the survey of domestic air cargo forwarders revealed that Reliability>Responsiveness> Supply ability>Security in important order in air cargo service quality dimension. In the context of this paper, we considered four models-unweighted SERVQUAL, unweighted SERVPERF, weighted SERVQUAL, and weighted SERVPERF–for our investigation into which is the most suitable model in the air cargo service sector with testing of goodness of fit by three criteria. Our results indicate that the most suitable model for the air cargo service sector is the weighted SERVPERF model.
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Anasuya K. Lingappa, Lewlyn Rodrigus L.R. and Dasharathraj K. Shetty
This paper aims to provide insights into the learning approaches of necessity (NEC)-driven and opportunity (OPP) driven women entrepreneurs (WEs) in the Indian context. It…
Abstract
Purpose
This paper aims to provide insights into the learning approaches of necessity (NEC)-driven and opportunity (OPP) driven women entrepreneurs (WEs) in the Indian context. It investigates the various pathways small business owners use to acquire knowledge and develop competencies. Additionally, it examines the potential differences between the two groups to better understand their learning processes. This understanding, particularly from the perspective of an emerging nation, can inform policymakers, WE organizations, NGOs and families in creating a supportive environment that fosters positive and effective learning experiences for WEs.
Design/methodology/approach
Qualitative research study using semi-structured, in-depth interviews with 16 micro, small and medium enterprises entrepreneurs in the state of Karnataka, India. Thematic analysis was used to draw out the themes from the rich textual data collected using the computer assisted qualitative data analysis software (CAQDAS) tool, ATLAS.ti 23.
Findings
Thematic analysis identified four major themes, namely, routinized learning, learning through critical experiences, self-driven mechanisms and learning from others. The findings reveal that NEC and OPP women entrepreneurs do not greatly differ in their pathways to learning except for some minor dissimilarities.
Originality/value
This study provides a unique viewpoint on the learning mechanisms of women entrepreneurs in small businesses in the context of an emerging economy. It additionally deliberates on the similarities and differences among NEC and OPP motivated WEs, where studies are rare.
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Nandan Prabhu K.P., Lewlyn Rodrigus L.R., Ramana Kumar K.P.V. and Yogesh P. Pai
The purpose of this paper is to investigate the moderating role of workplace spirituality (WS) in the relationship between team transformational leadership (TTL) and team…
Abstract
Purpose
The purpose of this paper is to investigate the moderating role of workplace spirituality (WS) in the relationship between team transformational leadership (TTL) and team viability (TV) under the theoretical lens of the theory of optimal distinctiveness of identities.
Design/methodology/approach
This study adopted quantitative, cross-sectional research design at the team level of analysis among 141 software development project teams that belonged to 22 information technology (IT) organizations in the Indian IT sector to evaluate the effect of TTL behavior on TV under the conditional presence of WS.
Findings
This research has found empirical evidence to show that TTL is positively associated with TV or the team members’ desire to be a part of future performance episodes of their team. However, this research has shown that the relative effect of WS on the relationship between TTL and TV is weaker in those teams that experience higher levels of WS than those teams that experience lower levels of WS.
Originality/value
This research’s originality exists in its team-level conceptualization of WS, a gap in prior research addressed by this paper, in order to evaluate the interactive effects of team-level conceptualizations of transformational leadership and WS on TV. Further, this paper’s originality stems from the explanation of TV as the result of desirable balance between team members’ needs for within-team inclusion and within-team differentiation.
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Anasuya Kulshekar Lingappa, Lewlyn Lester Raj Rodrigues and Dasharathraj K. Shetty
Women entrepreneurs are often categorized and assessed for various outcomes based on their start-up motivations. It is generally assumed that entrepreneurs with opportunity…
Abstract
Purpose
Women entrepreneurs are often categorized and assessed for various outcomes based on their start-up motivations. It is generally assumed that entrepreneurs with opportunity motivation have better performance when compared to necessity entrepreneurs. This study aims to test these suppositions through the lens of the entrepreneur’s motivation to learn (MTL) and level of female entrepreneurial competencies (FECs), namely, business and management, entrepreneurial, human relations (HR) and personal.
Design/methodology/approach
Data collected from 344 respondents through a survey questionnaire was analyzed using the structural equation modelling – partial least squares method using SmartPLS 4.
Findings
The findings highlight the need of recognizing the differentials between necessity and opportunity entrepreneurs as they were found to influence performance and learning outcomes. Opportunity entrepreneurship was found to significantly impact both MTL and the FECs. The authors also observed that business and management skills along with HR competencies played a greater role in the firm performance.
Practical implications
The findings demonstrate a case for specialized, tailor-made policy approaches rather than the “one size fits all” approach as evident in many government programs. As necessity entrepreneurs form a vital part of the Indian entrepreneurial ecosystem, apart from mentoring, need-based competency development programs may be looked at. Opportunity entrepreneurs may need support and encouragement through advanced skilling and uncomplicated funding options.
Originality/value
To the best of the authors’ knowledge, empirical studies related to women-owned micro, small and medium enterprises in India establishing the relationship between start-up motivation and business performance are scarce. Even in the global context, this is one of the initial studies to examine the relationship through the lens of MTL and competencies.
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Reema Nayyar, Pratyush Yadav, Rupashree Baral, Mahima Raina and Lalatendu Kesari Jena
This study aims to explore the emergence of workplace spirituality (WPS) in Indian organisations through a systematic literature review by unwrapping the past, present and future…
Abstract
Purpose
This study aims to explore the emergence of workplace spirituality (WPS) in Indian organisations through a systematic literature review by unwrapping the past, present and future state of WPS research in the Indian context. The data was covered for 15 years (2008–2023) and spread across 116 studies screened from Scopus, Web of Science and EBSCO.
Design/methodology/approach
Theory-context-characteristics-methods (TCCM) framework analysis and topic modelling (bidirectional encoder representations from transformers [BERT] analysis) techniques were adopted for a systematic exploration of theoretical underpinnings, contextual relevance, characteristic features and methodological rigour within the domain of WPS and analysis of the literature’s emerging trends and thematic patterns, respectively.
Findings
Using the TCCM framework, this study analysed the dominant theories applied in WPS literature within the Indian context, including social exchange theory and self-determination theory. In addition, this review highlights the key industries, variables and methodologies that have been the focus of prior research. Using BERT, this study clustered the textual data and identified three thematic patterns in the literature. By analysing past and current studies, this study identified potential gaps that future research could address, as guided by the TCCM framework.
Originality/value
To the best of the authors’ knowledge, this is one of the initial literature reviews focused on country-level studies adopting two techniques to bring more rigour: TCCM and BERT analysis.