This study aims to investigate the contribution of blockchain technology to supply chain risk management and its impact on performance among Indian manufacturing companies.
Abstract
Purpose
This study aims to investigate the contribution of blockchain technology to supply chain risk management and its impact on performance among Indian manufacturing companies.
Design/methodology/approach
Drawing on a resource-based view, dynamic capability and system of systems theory, this study examines the direct relationships between blockchain, supply chain risk management and supply chain performance. The authors validate the mediating effects of three supply chain risk management components, namely supply risk management, demand risk management and cyber security management, on financial transaction reliability and information reliability. Data were collected from 204 Indian manufacturing companies that have adopted blockchain technology.
Findings
The results demonstrate that companies adopting blockchain technology have experienced positive outcomes in managing supply chain-related risks, financial transaction reliability and information reliability. These findings provide valuable guidance to managers, highlighting blockchain as a competitive advantage for supply chain management.
Originality/value
To the best of the authors’ knowledge, no previous research on blockchain-based risk management capabilities has been conducted.
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Performance assessment of blockchain in the supply chain requires a systematic approach because of its interdisciplinary and multiobjective nature. Hence, four types of…
Abstract
Purpose
Performance assessment of blockchain in the supply chain requires a systematic approach because of its interdisciplinary and multiobjective nature. Hence, four types of performance domains are identified, namely, environmental, economic, customer and information.
Design/methodology/approach
The following methodologies have been utilized: (1) literature review to find relevant factors, (2) factor analysis to validate factors and (3) DEMATEL theory to find the cause and effect relationships amongst performance measures.
Findings
An integrated holistic performance assessment model incorporating the 4 criteria and 25 subcriteria is applied.
Originality/value
This is the first paper to analyze blockchain performance in an industry setting.
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Leo Y.M. Sin, Alan C.B. Tse, Oliver H.M. Yau, Raymond Chow and Jenny S.Y. Lee
The market orientation concept has received increasing research attention, although the vast majority of published work has focused on organizations based in western countries…
Abstract
The market orientation concept has received increasing research attention, although the vast majority of published work has focused on organizations based in western countries, especially in the USA. Given the importance of globalization, this western focus limits our understanding of the concept in global markets. The purpose of this study is to examine how the context of country/economy affects: levels of market orientation; and the strength of linkages between a company's market orientation and its business performance. Data were collected through a survey of firms in both mainland China and Hong Kong. These two economies were selected because they have similarities in cultural dimensions on the one hand, and differences in economic dimensions on the other. While the results suggest that the proposed conceptual model does generalize to a Chinese context, they also show that the country/economic context influences the impact of market orientation on business performance. However, contrary to our prediction, the country/economic context does not appear to affect the levels of market orientation. The implications of our findings are discussed and the limitations of the study as well as future research directions are also addressed.
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Leo Y.M. Sin and Oliver H.M. Yau
Data from 295 salespersons of a life insurance company in Hong Kong were used to test the relationships among organizational variables, role stress variables, job satisfaction…
Abstract
Data from 295 salespersons of a life insurance company in Hong Kong were used to test the relationships among organizational variables, role stress variables, job satisfaction, and propensity to leave. Based on previous conceptual and empirical work on role stress, an integrative method was estimated and analyzed by using a confirmatory methodology. Findings showed the data fitted the proposed model well. The results suggest that an awareness of the antecedents and consequences of role stress among life insurance salespersons can be of value to both marketing academicians and professionals.
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Oliver H.M. Yau, Peter R. McFetridge, Raymond P.M. Chow, Jenny S.Y. Lee, Leo Y.M. Sin and Alan C.B. Tse
Marketing academics and practitioners have been examining the relationship between relationship marketing orientation (RMO) and business performance and yet, to date, there has…
Abstract
Marketing academics and practitioners have been examining the relationship between relationship marketing orientation (RMO) and business performance and yet, to date, there has been no systematic analysis of its effect on a business’s performance across various industries. This paper compares RMO with market orientation (MO) in terms of their impact on firms’ business performance, with particular interest in three industries. It first reviews the concept of relationship marketing and its relationship with business performance, leading to the development of two hypotheses. Next, a measurement scale was used to capture the dimensions of RMO. The reliability and validity of the scale were briefly described to provide readers the background for data analysis. Then several stepwise regression analyses were performed to test the hypotheses. Results indicated that the hypotheses received support, suggesting that RMO is for every industry with particular importance in the manufacturing industry.
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Alan C.B. Tse, Leo Y.M. Sin, Oliver H.M. Yau, Jenny S.Y. Lee and Raymond Chow
A study was conducted to determine the relationship between a firm's role in the competitive environment and the appropriate strategies to use. Using firms sampled from China, it…
Abstract
A study was conducted to determine the relationship between a firm's role in the competitive environment and the appropriate strategies to use. Using firms sampled from China, it was found that market‐oriented and relationship marketing‐oriented strategies are both important for market leaders, and market‐oriented strategies are the best for market challengers, while relationship marketing‐oriented strategies serve market followers and market nichers best.
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Oliver H.M. Yau, Raymond P.M. Chow, Leo Y.M. Sin, Alan C.B. Tse, C.L. Luk and Jenny S.Y. Lee
Business practitioners are increasingly concerned about stakeholder issues. Although stakeholder orientation (StkO) has important bearings on a company's performance, to date no…
Abstract
Purpose
Business practitioners are increasingly concerned about stakeholder issues. Although stakeholder orientation (StkO) has important bearings on a company's performance, to date no systematic attempt has been made to develop a valid scale of StkO, or to assess its influence on business performance. The present paper aims to look into ecological validity by attempting to construct and validate the StkO scale developed in China.
Design/methodology/approach
Given the literature reviewed, a model is proposed of company performance based on StkOs, which is identified as a one‐dimensional construct consisting of four components. Using a survey design, data were collected from 400 firms in three most important commercial cities of Mainland China with a response rate of 25 percent. Both item analysis and split‐half method were used to purify the measurement scale and to assess its stability. An exploratory factory was used to assess the dimensionality. Its result was subject to a confirmatory factory analysis using AMOS 4.01, which examined the construct, convergent and discriminant validities of StkO. The nomological validity of the scale was assessed by constructing a structural equation model with encouraging indices of goodness of fit.
Findings
The findings support the assertion that StkO is a multi‐facet construct consisting of four dimensions. The data indicate that these components are convergent on a common construct and that the relationship of the scale developed in this paper has acceptable discriminant validity and nomological validity.
Originality/value
For practicing managers, the findings reconfirm the long‐held belief that StkO is a crucial factor for business performance. First, the proposed scale could be used as a diagnostic tool to identify areas where the specific improvements are needed and to pinpoint aspects of a firm's StkO that require work. Second, the four components in the StkO model may serve to identify training needs by helping human resources managers so as to better develop a relationship with various stakeholders. Finally, firms may use this framework to develop relevant and effective business strategies and tactics and to set clear policies that balance the relationships and benefits among customers, shareholders, and employees.
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Wessie W.S. Ling, Gail Taylor and M.T. Lo
Bridge lines represent a way for designers to expand their business, because typically designer merchandise is supplied to a limited number of stores. With bridge lines, the…
Abstract
Bridge lines represent a way for designers to expand their business, because typically designer merchandise is supplied to a limited number of stores. With bridge lines, the prices are lower and the line can be supplied to more stores. The bridge line market has been rapidly evolving in recent years. Retailers are paying close attention to this sector, particularly in the light of the stagnant demand for more expensive designer ready‐to‐wear collections. Despite the general economic recession, the culture of wearing fashion in the 1990s has paved the way to the growth of bridge lines.
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Hong Li, Changhong Li and Zhan Wang
The effective transfer of knowledge within an organization is critical for its sustainable competitive advantage. Based on the norm of reciprocity, it can be concluded that…
Abstract
Purpose
The effective transfer of knowledge within an organization is critical for its sustainable competitive advantage. Based on the norm of reciprocity, it can be concluded that individuals’ primary motivation to transfer their treasured knowledge can be summarized as “trust,” that is, the individuals trust their selfless transfer behavior can be reciprocated by the recipients in the future.
Design/methodology/approach
In this study, a simulation model based on knowledge transfer behavior and reciprocal trust between individuals is built through agent-based modeling and simulation to investigate the factors that influence the efficiency of knowledge transfer within an organization.
Findings
Experiments are performed to test the impact of reciprocal trust and organizational structure on the efficiency of knowledge transfer.
Originality/value
The results indicate a significant role of key elements of reciprocal trust and organizational structure, which provides relevant practical guidance for both individuals and organization managers in the context of knowledge transfer.
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Kara Chan, James U. McNeal and Fanny Chan
Examines how much attention urban mainland Chinese children pay to television commercials, their response to different types of commercials, and their perceptions of the quality…
Abstract
Examines how much attention urban mainland Chinese children pay to television commercials, their response to different types of commercials, and their perceptions of the quality of advertised and non‐advertised brands. Classifies the types of commercials seen as funny, animated, public service, celebrity endorsements, and those that increase knowledge, and relates these types to the four age groups of the children studied. Concludes that children pay a decreasing amount of attention to commercials as they get older, and that the link between liking a commercial and impulse buying of its product also lessens; confidence in advertised brands does not increase with age, but confidence in non‐advertised brands decreases with age.